Call Centre Advisor - Service Bookings

Customer Reservations


29 October 2021

Are you a confident, considerate and patient person? Do you enjoy getting into the detail of a problem in order to find a solution, and in doing so, actually help someone?

Sandal Huddersfield has an opening for a Customer Reservations Advisor, ideally suited to someone who is outgoing, follows procedures and thrives in an environment where providing exceptional customer service is the number one priority.

As a member of our small professional team, you will be responsible for:

  • Supporting predominately the Aftersales team with inbound and outbound service and repair request calls to our customers
  • Effective enquiry management
  • Cleansing and updating the database, accurately recording customer information
  • Identifying prospect and sales opportunities for the Service team

Your customer advisor experience should be comprehensive, ideally telephone based, but not necessarily in the motor industry, although an understanding would be a definite advantage.

This role reports to the Customer Reservations Controller, and involves working closely with both our Huddersfield and Wakefield Aftersales teams to ensure our business potential is maximised and we exceed our customers’ expectations.

We offer an attractive salary and excellent working conditions. The department is open for business Monday to Friday 8.00 am – 6.30 pm and 8.00 am to 5.00 pm on Saturday. We have full time or part time contracts available. We also have a temporary contract available to cover Maternity Leave.

Full-time: week days and Saturdays on a rota basis with a day off during the week, totalling 42.25 hours per week. Part-time: full days on Monday, Friday and Saturday totalling 24 hours per week.

If you feel you fit the above profile, please upload a covering letter indicating notice period and your full CV on the link below.  We would kindly ask that you refrain from applying if you do not have experience within a call centre environment or the motor trade. Previous applicants need not apply. Thank you.