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SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
312 ratings and 182 comments received in the last 90 days.
24 December 2025
Fantastic service from Ashley from ordering, keeping us updated throughout the process and handover. My daughter was made to feel very special and spoilt unveiling the car with an added treat inside. Worth even more than the 5 ?? I can give!
23 December 2025
Charlotte was really helpful. Thank you
20 December 2025
Excellent
04 December 2025
More than satisfied from the whole experience, from purchasing my new vehicle to driving it away. The staff were meticulous in explaining all details from the vehicle I wanted to purchase, my trade in vehicle to buying.
28 November 2025
Great building no problems
26 November 2025
Ashley ensured smooth progression of my purchase from the intital order through to collection of my new car
26 November 2025
Our sales rep was great to deal with. He was very friendly and helpful. Delivery dates were spot on. He made the purchase very enjoyable.
26 November 2025
Superb service
25 November 2025
Nothing was too much trouble and all queries dealt with professionally.
21 November 2025
Sandals of Wakefield are amazing treat you like a king so friendly but very professional could not be happier car is amazing
20 November 2025
very professional service
09 November 2025
Very polite and professional
07 November 2025
This rating reflects the frequent contact from the dealer, who were clearly embarrassed at the situation. On the downside, there was a lack of communication earlier in the process about delivery dates, but that was accepted and a compromise agreed.
04 November 2025
Everything went smooth, Paul was very helpful.
03 November 2025
Very smooth process as always
01 November 2025
The helpful people at BMW make the difference, thank you Ashley Baldry who was exceptional throughout our purchase.
29 October 2025
Very good
28 October 2025
Fantastic
28 October 2025
Easy and effective process and clear instructions
26 October 2025
Adam was easy to deal with, never pushy and took me through the transaction process easily and in a well informed manner.
20 October 2025
As above. The staff at Sandal are very approachable and nothing is too much trouble.
17 October 2025
Smooth process throughout
11 January 2026
Prompt and accurate information given my the advisor and the exceptional manner
11 January 2026
Pleasant, knowledgeable helpful staff.
11 January 2026
Satified with service experience.
11 January 2026
As always with BMW Sandal a good efficient service.
10 January 2026
good service
08 January 2026
The service was good keeping me informed when the car was ready could possibly have been a little better but it was New Year's Eve & everyone has other commitments so it didn't bother me. Martin.
08 January 2026
No issues..work was completed as stated plus the starter motor was replaced as part of the recall
08 January 2026
Excellent
08 January 2026
The service was fine but I was told I would be getting a call back the following day regarding an issue with my headlights, this never happened.
08 January 2026
Im very satisfied with the services.Everything was handled professionally and effenciently.
06 January 2026
I didn't think they really care about the customer. They sent me a video showing the screen wash bottle leaking but they didn't do anything about it. I told them it was leaking from day one when the car was delivered brand new but they don't care !!!
06 January 2026
All the staff at BMW were very helpful and polite.
03 January 2026
Sorted my car out and found the puncture. Took it to other places before and they couldn't find the puncture
03 January 2026
Attention to detail, found a screw and a split in a tyre that I was not aware of. Car was serviced, cleaned and detailed ,looked good as new.
01 January 2026
The worst service possible
01 January 2026
I've done all my BMW at sandal and they've always given an outstanding service.
31 December 2025
Had to change original service date. The branch helped me to do this with no issue and were very accommodating.
29 December 2025
AS above and Dog very friendly.
28 December 2025
Very friendly and efficient staff considerably better than the service I received at the BMW dealer in Leeds.
27 December 2025
Excellent customer service
26 December 2025
Great service but waiting time was longer than expected
24 December 2025
The whole process on the day was terrible - poor communication, didn't investigate the issues I wrote on the booking form, didn't tell me the issue hadn't been investigated, didn't reset the service indication message which kept coming on
24 December 2025
Excellent service from start to finish
23 December 2025
Good service. Took my z4 in for starter motor recall. It was done within the morning. Didn't have to wait too long.
22 December 2025
See above
22 December 2025
Great staff, and also used the business facilities which worked really well.
21 December 2025
excellent experience
21 December 2025
This is the second occasion that sandal BMW has forced/ left mw no alternative other than to drive with defective tyres.
20 December 2025
I was satisfied with my service experience at Sandal Wakefield.
20 December 2025
Approachable staff and professional execution
20 December 2025
Perfect
18 December 2025
Excellent communication. Very professional, polite and courteous.
18 December 2025
Jaspreet was very helpful and explained everything so professionally. Great customer service.
17 December 2025
Everything done as expected
17 December 2025
Excellent feedback method of the service and kept fully informed throughout.
17 December 2025
Read my review
16 December 2025
Puncture sorted out quickly. Reception staff so kind and helpful. Comfortable waiting area with refreshments
16 December 2025
All staff very pleasant and polite. Especially the two ladies on reception. Car repair completed in time slot given. Escorted to my car in car park so not searching for it and car nice and clean on pick up.
16 December 2025
Completely
15 December 2025
poor communication , service manager will not return calls for weeks. false promises, processing a refund is like getting blood out of a stone, when they've already been paid by BMW GB. rather sad state of affairs for a service manager .
15 December 2025
Quick & efficient
15 December 2025
Kept me informed throughout the process
13 December 2025
Speed of the work while waiting, quality of facilities and polite / professional staff engagement
13 December 2025
Thinking very hard, I really can't think how they could improve!
13 December 2025
I forget the service advisors name, but he was a very helpful, friendly and knowledgeable chap. Perfect hassle free customer service which I really appreciate.
13 December 2025
Service was on time and all staff were informative and professional
10 December 2025
Too many requests for feedback
09 December 2025
A good all round experience. (Although my mini valet seemed to get missed)
09 December 2025
My problem sorted quickly
09 December 2025
Right from the first point of contact with the Reception staff through to my Service Advisor all very efficient and professional.
09 December 2025
As above
09 December 2025
Great info on the service check with the video your sent and then escorted back to my vehicle by a young lad. Great stuff can't fault it.
08 December 2025
Even when there was a small issue the team were so apologetic and rectified immediately.
08 December 2025
Very good customer service and facilities
08 December 2025
Car is running a lot smoother and was lovely and clean on collection
07 December 2025
As above
07 December 2025
Great service
07 December 2025
Good service
07 December 2025
Very satisfied with the staff Sharon was very helpful setting up my bmw app. You
06 December 2025
Pleasant helpful staff with speedy service
06 December 2025
Re-call work carried out within time frame agreed
04 December 2025
Very good and polite team
03 December 2025
Wanted my vehicles to be winter checked which is what they did
03 December 2025
Very helpful and friendly staff
03 December 2025
Again , pretty solid , I was delayed both a.m and p.m , but the courtesy cars are quality cars .
03 December 2025
The ladies on reception were the first point of contact therefore the face of BMW as a whole. I have to say they were and are always very friendly and professional.great advert for the brand. Thank you.
02 December 2025
Fully satisfied, again, didnt need to wait around a minute longer past my appt slot. Car was ready washed and vac'd in promised timeframe.
02 December 2025
Had to wait to collect and didn't tell me more about dashcam as requested when booking, would have been 5 otherwise
02 December 2025
As above, no pressure to get any extra work done
02 December 2025
Facilities excellent, cafe very pleasant ??
02 December 2025
Sa above
01 December 2025
The video footage of the vehicle check was a nice touch
01 December 2025
Very happy with my experience in particular Sharon was very helpful
01 December 2025
Everything was perfect!
01 December 2025
Very satisfied
01 December 2025
They didn't wash my car because they were concerned about the rust and flaky paint.,but they never contacted me to ask if i was happy for them to still go ahead and have it washed! They hoovered it out and this was absolutely fine.
01 December 2025
Phone call about windscreen was a bit odd.
01 December 2025
No faults or deviation from the expected high standards.
29 November 2025
Easy to book. Even gave me a lift to work due to the rain.
28 November 2025
Service carried out on time.Health check was useful. Hospitality good.Responded to request to realign bumper free of charge. Complimentary car wash and valet appreciated. Good, personal treatment by your staff.
28 November 2025
Took 8 days to sort out the issue but again down to a busy schedule no doubt.
27 November 2025
Everything and everyone excellent and professional
27 November 2025
Booking in and communication was fine however on the day I never received any updates, no health check video or paperwork on return of the vehicle- I turned up at the site late afternoon assuming the vehicle would be ready, which it was, fortunately
26 November 2025
Car was ready sooner than expected and despite how dirty it was, on collection was very clean.
26 November 2025
Everybody including car park attendant, reception and service engineer all exceptionally helpful and very pleasant
26 November 2025
No problems with the service and the people I dealt with were very helpful
26 November 2025
Very competent staff
25 November 2025
Resolved everything and kept me up to date
25 November 2025
Very satisfied, very professional, I will always use Sandal for my upto date servicing, no problems with them.
25 November 2025
Not good
25 November 2025
I always get exceptional service from them
24 November 2025
My car was in for a recall and I was swiftly booked in as soon as possible and I had received a letter to explain it aswell. I was clearly told how long my car would be needed for and given flexibility around drop off and pick up times.
24 November 2025
Done a great job however kept car longer than expected
23 November 2025
Finished before expected time and went above and beyond for me
23 November 2025
All good
23 November 2025
I used to purchase my cars from Stratstsone, Leeds and get them serviced there but as i had issues and they never answered the phone I thought I'd give Sandal a go and what a breath of fresh air. Fantastic service and couldn't fault them.
23 November 2025
Sorted mate issues efficiently
22 November 2025
Despite having the car for over 3 weeks, you were unable to resolve all issues.
22 November 2025
Faultless.
21 November 2025
Booked in for M.O.T also waiting time while being done 2hrs more or less on time
21 November 2025
Excellent service every time! My service manager was professional and knew her stuff.
21 November 2025
Excellent customer service from booking the service to picking my car up
19 November 2025
Excellent service all staff very helpful. Will use again Regards Paul
18 November 2025
Completely satisfied with the service. Free car wash is a nice touch
18 November 2025
Helpful
17 November 2025
Friendly , knowledgeable staff that complete promised services as agreed Jaz was brillant kept me informed and agreed actions with me before progressing
17 November 2025
I couldn't find any fault with the experience.
16 November 2025
Very happy with process and function
16 November 2025
The problem with car was quickly rectified - not impressed at the need for mandatory "inspection" and report, only recently completed at the time of the MOT, had nothing to do with the problem reported and was an unnecessary added cost.
16 November 2025
From booking to carrying out works to my vehicle . Made the process simple
16 November 2025
Job was completed
15 November 2025
Great customer service, however I think appointments need to be more time specific instead of leaving car all day. Also requested information regarding a service plan twice with no communication back.
15 November 2025
Good communication from service agent, gave competitive price for replacement pair of rear tyres.
12 November 2025
Poor level of information provided about the work carried out. The only paper work provided was the credit card receipt. I received an electronic check list but this only confused the issue as it suggested oil had been checked not changed.
11 November 2025
Daniel Heald, the service adviser was very professional and helpful.
10 November 2025
Thorough and competent service.
10 November 2025
This was a BMW recall - so definitely annoying to be deprived of my car for a while. However I arranged a 2 hour slot - minimising inconvenience and the experience was less problematic than anticipated.
10 November 2025
Known Car Eye 2.0 defect caused battery drain on my 2019 X3. Charged £162 diagnostics despite prior £350 RAC/battery cost; no goodwill or remedy offered beyond removing the camera nightly or buying v3. Poor transparency and support.
10 November 2025
Dropped the car off first thing and it didn't move for hours
06 November 2025
If I had taken my car in for fault diagnosis I understand that a technician and ramp would have incurred a cost, the car was already appointed a technician and ramp so £198 is extortion.
05 November 2025
Very happy, car dropped off for service and returned 2hrs later washed and vaccumed.
05 November 2025
Good price and nice employees
05 November 2025
Polite, accommodating and efficient service.
05 November 2025
They resolved the problem very quickly and also kept in touch with us, also they were very helpful and friendly.
04 November 2025
Explanation-support-talk to me and not at me!!
04 November 2025
I requested a call back for an update 4 times on the second day of having the vehicle. The last train I could use to get me there before closing at 6pm left my local station at 16.15. I was told in the dealership at 17.15 it wasn't ready.
04 November 2025
Same reason as above
04 November 2025
Very smooth
04 November 2025
The service was done in the time stated
03 November 2025
Top class
03 November 2025
Quick turnaround, when initial work didn't yield desired results was expedited and booked back in to resolve
03 November 2025
Lovely staff on reception and great service from the garage crew.
03 November 2025
The complimentary valet and health check were well appreciated.
03 November 2025
I'm was completely dissatisfied on this occasion, not up to usual standards and at no point was i offered any sort of compensation, the only offer being was " we'll make sure we look after you next time".
03 November 2025
See above.
03 November 2025
Same day repair.
03 November 2025
As per the above comment
02 November 2025
Because i was satisfied
02 November 2025
Staff very knowledgeable and helpful. Special thanks to Sharon for help with BMW app.
01 November 2025
Did everything I asked
01 November 2025
The vehicle health check video is very useful.
01 November 2025
Great service
01 November 2025
Service was completed within the time stated.Recieved video of the service,also I requested if they could look at my glove compartment,has I was unable to open it,was not a problem.Unfortunatley I have to book the car in for it to be rectified.
29 October 2025
Explained everything
29 October 2025
Reception 5 STARS THE MOST HELPFUL YOU ARE LIKELY TO FIND IN ANY MOTOR SHOWROOM
29 October 2025
Car was serviced and the problem was fixed and a warranty claim was made which was successful but as above visit was a bit stressful which could have been avoided fairly easily.
28 October 2025
Everything was done as it should be. Times were adhered to, car was ready on time and price for work was very good. Car cleaned and vacuumed.
27 October 2025
Excellent service.
27 October 2025
Every one makes you feel at ease and that your custom matters
26 October 2025
Got the work done quickly
24 October 2025
Really amazing staff!! So welcoming.
23 October 2025
Friendly and helpful. Carried our the agreed work at the agreed price
22 October 2025
Satisfactory
22 October 2025
Very good experience with no problems
21 October 2025
Quality service.
21 October 2025
As above same answer
20 October 2025
Good service
20 October 2025
Quick
19 October 2025
Looked after me very well from initial Reception contact to work mechanics
FIND Sandal Wakefield BMW
Address
- Dewsbury Road, Wakefield, West Yorkshire, WF2 9BE
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
Phone
- 01924 433500
Wakefield as well as surrounding areas including Barnsley, Dewsbury, Batley and Pontefract
Address
- Dewsbury Road, Wakefield, West Yorkshire, WF2 9BE
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 14:00
- Sun:Closed
Phone
- 01924 433500
Wakefield as well as surrounding areas including Barnsley, Dewsbury, Batley and Pontefract
Address
- Dewsbury Road, Dewsbury Road, Wakefield, West Yorkshire, WF2 9BE
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 01924 433500
Wakefield as well as surrounding areas including Barnsley, Dewsbury, Batley and Pontefract
Address
- Thornes Lane. Wakefield, West Yorkshire, WF2 7RB
Opening Hours
- Mon–Fri:09:00 - 17:00
- Sat:09:00 - 12:00
- Sun:Closed
Phone
- 01924 333200
Wakefield as well as surrounding areas including Barnsley, Dewsbury, Batley and Pontefract
29 December 2025
Excellent service, friendly and clear in what was happening