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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
336 ratings and 168 comments received in the last 90 days.
11 May 2025
Everyone was really helpful and friendly, explaining everything very clearly at every step during the purchase and delivery of my car.
24 April 2025
Hand over was done well
24 April 2025
Excellent communication made to feel valued as a customer
15 April 2025
It was easy, stress free!
08 April 2025
John Ledwold service was amazing
08 April 2025
It was close to the deadline for the April tax rise, however they managed to get the car here before April which saved us some money. Louis kept us informed with regular calls and emails as to where we were for the delivery date.
03 April 2025
Ashley Baldry went the extra mile to explain everything about the car and answered our questions with comprehensive knowledge of the vehicle. At handover, he patiently explained all the functions. He set up the controls to suit our needs.
02 April 2025
Really easy to deal with ikhlas talked me through how to sort my private reg gave me a demo on all the gadgets on the car set my phone up etc outstanding
01 April 2025
As above
29 March 2025
My sales executive Ashley Baldry, provided excellent service. His knowledge of the product was first class and he provided very good advice. It is no overstatement to say my customer experience, because of Ashley, is the best I have experienced.
28 March 2025
As usual I received a brilliant service from John Ledword the sales executive and Charlotte who assisted John
28 March 2025
BMW have it well worked out. Smart surroundings, professional people and use of high technology. Also the car was delivered on the due date agreed when ordered. I was also keep well informed of progress.
22 March 2025
Exceptoonal
16 March 2025
This is our 3rd bmw from Sandal and the main reason we go is Louis Cosgrove (sales executive) is fantastic. A real joy to deal with.
14 March 2025
Excellent, attentive staff helping me make the right choice. Very knowledgeable too.
13 March 2025
On collection the car was in the handover bay, and Louis was waiting to greet me on collection. The overall handover was really great as well, nothing was too much trouble.
13 March 2025
Just felt comfortable first meeting John Ledwold ,being retired and no hard selling, sealed the deal.
13 March 2025
Been to sandal bmw 4 times now & have always dealt with John Ledwold. Nothing is too much trouble & provides excellent service .
11 March 2025
Yeah again your staff were great.. Which is to be expected of course with the standard of your brand. All your staff we encountered were nothing short of brilliant even down to the receptionists at the front desk.
09 March 2025
Great handover experience with a tutorial in the car and car reveal was great
07 March 2025
All went very well and communications via email were fine. Very satisfied with assistance from John Ledwold and the finance team.
05 March 2025
Seamless transition for a first time buyer, had so many questions and ikky and zak really went above and beyond for me
24 February 2025
As above, always a warm welcome and a can do approach greets you on arrival at BMW and that stays constant whilst you are there.
23 February 2025
Informative, on time and lovely people
23 February 2025
Very professional service with the whole process
14 May 2025
As expected great service
13 May 2025
See above
09 May 2025
Got exactly what you'd expect from a quality marque such as BMW
08 May 2025
Very friendly staff and the work done was completed without issue.
08 May 2025
Friendly, professional people. The complementary coffee was nice as well!
08 May 2025
Great quality of service, always looked after and job well done to a high spec
08 May 2025
As above
07 May 2025
Smooth efficient service no issues wash and vac complimentary and completed in 2 hours
07 May 2025
Very satisfied all issues resolved during my visit
07 May 2025
I was well looked after.
07 May 2025
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05 May 2025
Very good service
05 May 2025
BMW sandal service team called me to highlight that they were struggling to connect with BMW software. They asked to pay 200 pounds for diagnosis. I had to politely say no
05 May 2025
MoT carried out in a 2 hour 'while you wait' appointment. BMW app showed car going in for the work 1 hour and 40 mins in to the appointment window. Consequently the car was made available 40 mins late. Service advisor came out with some lame excuses.
02 May 2025
As above, customer service managing kept promising to come and update me but never bothered , not even once, later sent a defensive e mail which frankly made the issue worse and then never bothered to respond to me!
02 May 2025
Friendly staff
01 May 2025
Car was booked in for Oil change and break fluid. Collected my car, paid and on way home discoverd that the brake fluid service had not been carried out (this was not mentioned on collection). Later I also discovered two additional issues!
01 May 2025
Feedback been provided
30 April 2025
Great
28 April 2025
Same reason as above. The amount of money charged it didn't feel like a BMW service this time as zero communication from when my car was picked up.
27 April 2025
Answer as previously.
23 April 2025
Kept me informed each step of the way, really attentive, and customer focussed
23 April 2025
No video received, as in the past.
21 April 2025
Pleasant reception and friendly
21 April 2025
Quick, professional and given the option to address further/recommended work without pressure or the 'hard sell' that can sometimes come with additional costs.
21 April 2025
The vehicle SAFETY RECALL was completed ahead of estimated scheduled time which was very much appreciated with thanks also to Amanda at reception for her top class customer care service.
20 April 2025
Very satisfied but labour rate expensive
20 April 2025
All questions promptly answered.
19 April 2025
Software and European maps not updating So arranged for this to be done while car was having other work done work not carried out and not advised of anything. Have had to rearrange for this to be done
19 April 2025
Great overall service from.pre booking in the service. Pre contact days before to book in on line to make the process quicker
17 April 2025
Polite professional staff welcoming site great service
17 April 2025
Clear communication about work completed and video from the mechanic clearly explained areas that require attention.
17 April 2025
From dropping my car off to collecting it back up, great service, great communication.
16 April 2025
They were very helpful
16 April 2025
Poor service for what you pay .if your not spending alot of money bmw don't want to no
16 April 2025
Very professional
16 April 2025
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15 April 2025
The speed and guidance given to resolve the problem.
15 April 2025
Quick, straightforward and easy.
15 April 2025
Always helpful and professional
15 April 2025
They were very friendly and professional regardless to your colour and so on,what is loved the most how comfortable they make me feel as soon i walked in,it was like I'm at home!so please keep having this services very friendly
15 April 2025
Always good service
14 April 2025
I didn't receive any paperwork to confirm the oil change had been completed. This was compounded by me recieving an email the day after informing me the car needed an oil change?
13 April 2025
Issue I experience most is loan car availability, the long wait. Specially when the need is urgent to get the car fixed
13 April 2025
Once again, usually excellent service.
12 April 2025
My car was dealt with in the time stated, I got the health check video promptly and was my car wa snice and clean when I picked it up.
12 April 2025
Once again the £400 forward facing camera disconnected by your service dept and left rolling about on the floor or on the passenger seat for someone to sit on and break it
10 April 2025
The only reason you got three stars was because the service was ok.
08 April 2025
Always complete when collected
08 April 2025
N/a
07 April 2025
Very satisfied Good communication
07 April 2025
Loyal Customer
06 April 2025
Extremely happy as always, Sharon showed me how to use the BMW app, The receptionists were polite,professional and approachable as always,and my car was returned on time and had been washed and valeted and sorted out. The full experience was superb .
05 April 2025
The service team / technician performed a healthcheck of my BMW i4 and discovered that I needed new wipers so they were replaced at the same time
05 April 2025
Quick and efficient and did not damage my car or clean as requested
05 April 2025
I arrived at 0945, told car would be completed by 1500. Car wasn't ready until 1715, i waited at dealership for 7.5hrs, Car washed to poor level, oil marks left on front bumper which was previously clean, chrome trim damaged from chemical use.
04 April 2025
Proffesional and friendly
04 April 2025
Unfortunately the repairs to the seat weren't completed first time and has damaged some trim.
03 April 2025
Reason is that you are all ways helpful and do what you say .. The times limit are all ways correct..
03 April 2025
Professional and helpful staff. I appreciated the mini valet.
02 April 2025
Egr cooler replaced as part of the recall and rear pads however, engine management light was left on. Was told they don't have time to deal with it and to bring it again some other time even though they was told of the engine light at time of booking
02 April 2025
They set the bar for customer service and always go above and beyond. They're always happy to help and even brought my car round for me as I had my baby. So happy!
02 April 2025
Had a pick up and delivery. On time both ways . Very pleased with the service.
01 April 2025
Nice showroom and welcoming staff
01 April 2025
No issues were reported after the service. During a follow up call the next day i was told there was an issue. A date had been scheduled to fix the issue. I queried this and told I would get a call from the service depart to clarify, still waiting!
31 March 2025
Again. I issues and call advise on service and mot pass
30 March 2025
I haven't received my car yet, as it was in for a recall Ebony has giving me a full description of what's happening and will be contacting me in the near future when the cars finished
30 March 2025
Good service from dropping off to collection
30 March 2025
Again - good service
30 March 2025
All promises fulfilled
30 March 2025
Did the job efficiently. Very nice people.
30 March 2025
It was a recall
29 March 2025
vert happy with jake and the technician
29 March 2025
Service as expected
29 March 2025
Promised to send MOT certificate but still waiting for it. However warranty work carried out and I was offered a courtesy car for the time replacement parts were being installed and callibrated.
29 March 2025
The service was not undertaken in the agreed time period and I was not kept informed of the delay or the reason, no apology given and 6 days later I am still awaiting a copy of my invoice for the service work despite sending chasing emails, poor.
26 March 2025
The lady I dealt with was wonderful.
26 March 2025
I'm satisfied that they sorted reason car was in but wouldn't choose to bring my car there only brought it cos it was a recall bit that needed fixing
26 March 2025
Asked reception to get the service advisor to call me who advised 15/20mins when I self checked in. I didn't receive a call and ended up collecting my vehicle at 2.30pm. I wanted to discuss a oil service that is due in 1200miles, going elsewhere now.
25 March 2025
explanation as to why the suspension parts were need so early was not vey convincing....basically told sorry that's hard cheese..
25 March 2025
I was asked if i wanted a complementary valet on both occasions i visited the dealership and on both occasions the car was not valeted.
24 March 2025
.
23 March 2025
Great people and great service
20 March 2025
Video by engineer. Pick up and drop off should be at no cost to Loyal long standing customers
19 March 2025
Really attentive and thoroughly professional
18 March 2025
They helped whenever I have asked them. Items are explained clearly.
17 March 2025
I have used Sandal for many years and they remain professional, diligent and never try to advise that something is required when it isn't.
16 March 2025
Great i opted for the fast turn around service as I live over 60 miles from the dealership and my car was turned around within the time stated
15 March 2025
All excellent
14 March 2025
Generally very good, and quite good value. Only the couple of minor points outlined above.
12 March 2025
Was expecting service colleague to follow me out to take photos of some paint work needing a quote, but he didn't.
12 March 2025
Easy process
12 March 2025
As previously mentioned, I was kept informed of how the service was going along with any issue identified.
11 March 2025
Took 4 hours if it was less I would give 5
11 March 2025
Very professional and friendly - good communication
10 March 2025
There was no hiccup and you provided a comprehensive report
09 March 2025
As above
08 March 2025
Friendly, professional and great communication throughout.
08 March 2025
Not satisfied. Pls see my notes above
05 March 2025
As above.
04 March 2025
Servicing excellent, especially videos showing work done, as well as valeting afterwards.
04 March 2025
Excellent service always.
04 March 2025
As comments stated previously.
03 March 2025
Spot on????
03 March 2025
Drop off was very easy and reception staff were lovely, Jake was good in service but he was on half day and after he left no one else contacted me about my car at all or to tell me it was ready to collect
03 March 2025
First class
02 March 2025
Received the first class service that I have come to expect.All staff courteous and efficient and the service advisor was in contact throughout the day regarding the work being done
02 March 2025
Polite helpful staff, quick service
02 March 2025
Key drop off Video on service check Payment by blink Never saw a service advisor.
02 March 2025
The service I got was fantastic
02 March 2025
service ok
01 March 2025
Great service every time I visit . All staff very professional and helpful.
01 March 2025
The reception staff & service gentleman were polite& helpful
28 February 2025
Car was in due to a recall for the drivers airbag. The remedial work was carried out efficiently and the guys washed my car as well.
28 February 2025
Excellent service, needed replacement break pads and these were ordered same day and fitted. Car was ready earlier than expected. It is expensive but I do receive the quality and assurance I would expect.
28 February 2025
Intuitionally the service I received was appalling. NOT ENOUGH SPACE ON NEXT QUESTION So Following on from below, I have emailed again and I'm still awaiting a reply from the first point of contact to let me know what work was carried out.
27 February 2025
Every member of the Sandal team that I have come into contact with has left me feeling valued as a customer. Service that cannot be faulted.
27 February 2025
Excellent service
27 February 2025
Didn't feel like a person the whole experience was very professional and business like
27 February 2025
Good as ever
27 February 2025
Very professional and efficient team.
27 February 2025
Overall I am dissatisfied with the service, initially the vehicle was booked in and I was later contacted and informed a part needed to complete the job wasn't in stock and needed ordering. I would expect BMW to ensure adequate resources beforehand
26 February 2025
Feedback requests
26 February 2025
I was kept informed throughout
25 February 2025
When I made the appointment for the winter check I was told that my main service was due at the end of January. I was pretty sure this was wrong. I booked an appointment for 9:30 am and waiting until 11:30 am. This was also wrong. I showed the text.
25 February 2025
They asked me for an email even though I've provided them with a perfectly working valid one, given I've been there previously.
25 February 2025
Did what it said on the tin ??
25 February 2025
Efficient service
25 February 2025
Sandal BMW have been great from the very start of my BMW experience, first class service and a very professionally run business.
24 February 2025
My car was in for its MOT and required two new tyres and the front brake discs replaced. The team kept me upto speed at all times and they had the car back to me in good time.
24 February 2025
There has been an odd issue with the right side wing mirror since the vehicle was returned. When unlocking the vehicle, only the left mirror opens. To open the right mirror you need to retract and open the mirrors via the switch.
24 February 2025
They were excellent from start to finish.
24 February 2025
See above
24 February 2025
Initially, I was disappointed that the service person suggested that the price match wasn't against a run flat, considering that Pirelli had designed those tyres specifically for BMWs and RF was clearly shown on the website price for another garage.
24 February 2025
Offered car wash, confirmed I wanted one but wasn't completed so car returned dirty.
24 February 2025
All work carried out as promised and collection time was prompt
23 February 2025
I have been a customer for a great many years and the service has always been very good
23 February 2025
Fault was investigating repoted to be oxygen sensor. Contacted Service advisor two and three days later recption advised he would call me back . still waiting..
23 February 2025
No problem with service
22 February 2025
Also asked to look at armrest under warranty and I had to ring up after. Picking the car up to find out if it needed changing
22 February 2025
Service was perfect
22 February 2025
My car was in the garage for an oil service The price for the service was a good price.i received a vehicle health check which keeps me up to date and i feel confident about this service.also i get a free complimentary car wash and valet.
14 May 2025
No hassle, deal done in a matter of minutes