OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
305 ratings and 199 comments received in the last 90 days.
04 June 2026
Paul Bamford Sandal BMW sales representative dealt with the whole car buying experience brilliantly from finding the vehicle to hand over.
04 June 2026
From the moment I arrived everyone was so welcoming and helpful. In particular John Ledwold and Rob Noble were absolutely fantastic working with me to get the car I wanted. They were patient and really informative and i at no point felt pressured.
03 June 2026
All professionally handled and pleasant with it. All staff that dealt with purchase through to delivery/ handover were excellent.
02 June 2026
Amazing service from Ashley finding a car in stock that had all the extras I wanted through to letting me have a test drive and take a car home to test all of my cricket bags in the boot. Right through to Cian in parts and Tony Hunt who did the fin.
02 June 2026
I always receive a brilliant service from everyone at Sandal Wakefield particularly John Ledwold the sales executive
01 June 2026
Everything went perfect and anything i know was answered in a professional and courteous manner I will give him 10 out of 10 every time I need to get. Got a lot of.
31 May 2026
The whole process was made easy. Unlike some BMW dealers I was treated with respect.
31 May 2026
At sandal bmw wakefield where i have purchased several cars i can honestly say that I have never been pressurised into buying a car , the staff are extremely friendly and helpful to my needs and requirements and offer excellent service .No 1 for me.
29 May 2026
Paul in Sales was very approachable and knowledgable without ever being pushy. The sale was hassle free for me as a customer. We were given good advice by Rob on the finance side never felt pressured and he explained every detail.
27 May 2026
The process of buying cars at Sandal BMW has always been so easy, and I've had several cars from Sandal over the years. The process was made even easier by John Ledwold, who dealt with everything for me, very efficiently. An excellent dealership.
26 May 2026
Can't fault Jack. Not everything went perfect, but Jack owned it and sorted everything out
20 May 2026
Really helpful
16 May 2026
The very best car purchase I've ever experienced really nice and personal really like the new bmw x1
15 May 2026
Love the x3. As usual I received an exceptional service from John Ledwold assisted by Charlotte with the handover.
15 May 2026
Ashley was very patient and took time to work with me to identify what I wanted.
06 May 2026
I've purchased two new cars from this retailer. I'm happy. My new vehicle this time wasn't spotlessly clean like my first one. The service I received was very good and appreciated.
06 May 2026
Everything from our initial enquiries and test drives to delivery was spot on!
04 May 2026
The sales contact John Ledwold was a pleasure to by the car from, professional, very helpful with good communication.
03 May 2026
Sandal Wakefield - Superb !! Wonderful friendly people... from the minute you walk into the building your are made to feel welcome.
02 May 2026
Great customer service from ordering to delivery of the car, Paul Bamford did a great job with ordering and delivery & a special mention for Harry Patel who took me through the set up of the car, he explained everything in detail. Well Done!!
28 April 2026
Jack the salesman was from our initial conversation extremely helpful and knowledgeable and listened to our needs.
27 April 2026
Excellent Customer service
26 April 2026
Great service from Adam
23 April 2026
Great service from Jack
22 April 2026
Service from Zak was great he couldn't have done any more...
21 April 2026
The Sales executive Adam Batley was friendly and very professional. No pressure selling and good communication skills. He was informative and knowledgeable about the subject and kept me updated, Adam made the whole experience exciting and pleasurable
19 April 2026
The whole process has been a knightmare and still has not been resolved, i did try to list the points but it is impossible with only 250 characters.
17 April 2026
Fantastic sales man, John Ledwold who really helped with the whole process, kept in touch throughout and made sure the handover day went smoothly.. all round an amazing service - I will definitely be returning to BMW Sandal for my next car
03 April 2026
Great service. Kept me up to date on the process. Regular check ins. And made sure I was completely happy with everything.Paul and Masie were brilliant
03 April 2026
Great service and listened to what I needed in a car .. With particular Thanks to Jack Oakley
02 April 2026
Everyone involved was professional, friendly and efficient. Thank you to Jack for finding me the right vehicle, Maisie for showing me how to go on with it and Rob for the financial side. Well done team! A seamless purchase and happy customer!
31 March 2026
From start to collection we had excellent communication and was very well looked after by Ashley Baldry
26 March 2026
Always an easy process with Sandal Wakefield. Ashley and the rest of the team take time to explain and answer any questions at handover and beyond
26 March 2026
Very professional approach.
24 March 2026
I continue to receive an excellent service from John Ledwold
20 March 2026
Everything about the purchase of the new car was so easy. John Ledwold was excellent, explained everything to me and made sure that the car was the right price and fit for what I was looking for. He kept me up to date and answered any questions I had
13 March 2026
Professional and friendly
13 March 2026
We live 20 mins max from BMW Sheffield, despite being disabled and unable to travel distances we have made the effort to attend Sandals Wakefield because the staff are exceptional, especially Ashley Baldry, he's incredibly knowledgeable & patient.
05 June 2026
1st class service as always , treated like a valued customer. Specially Syed who collects the car and delivers it back looking like its just come out of the showroom he is a gem . Thanks so much.
05 June 2026
Found check in on line to be impersonal and poor.The app asks you to check your choices when I did they had disappeared.It was only when I arrived at the garage with the help of the receptionist that i was able to check in.
05 June 2026
Very efficient as expected.
05 June 2026
It was completed in the timescales that I was given when booking in. I was sent a video showing the checks that were carried out
04 June 2026
Just no complaints - also love that I get my car cleaned free of charge!
04 June 2026
Repair done perfectly, hire car provided and extended with no issues.
04 June 2026
It was kept longer than I would have liked.
04 June 2026
Excellence service and warm welcoming.
04 June 2026
Bmw Wakefield go above and beyond every time I go treating me as a person and not robot
04 June 2026
I was happy whilst there but after receiving the health check video and been allowed to drive away with a lower are loose which you new and didn't tighten or tell us which is dangerous. Called Monday to raise a complaint and still await a call back
03 June 2026
Great service super helpful staff car ready well before time expected thank you for your help Kindest regards
03 June 2026
Daniel looked after us extremely well, explaining what was required, costs and then assisted us with our insurance claim by providing photographs and all relevant information .
03 June 2026
Great customer service
03 June 2026
Everything was done quickly and efficiently
02 June 2026
A great service
02 June 2026
Professional, attentive customer service at all times
01 June 2026
Everything was straight forward and a good service
31 May 2026
First class service
31 May 2026
Service is always second to non
31 May 2026
I was quoted for the service but told I'd be contacted with a diff oil price. No call came, so I assumed only the service was booked. After drop-off I approved the diff service by phone. The work was completed, but 5 days later I'm still waiting for
31 May 2026
Tried to charge me for the damage that BMW did to my car. (They admitted, but still tried to charge me for the work to repair)
30 May 2026
No problems with my visit
29 May 2026
Level of service as expected
29 May 2026
Really good service kept me updated on work that needed doing
28 May 2026
The staff were and always brilliant, but I had a courtesy car and through my own fault I left my coat on the backseat of the courtesy car which the next day was offsite. The coat was found, but I still haven't had any confirmation on its return
27 May 2026
Fitted the start motor which was a recall, would have liked to of seen the part fitted, but the vehicle check was nice to see and thanks for vacuuming and washing the car.
27 May 2026
Usual high standard all the way round Staff knowledge of staff and general impression of facility
26 May 2026
Staff were all really helpful. My appointment was as scheduled and the work was completed on time. I was told that one of my winter tyres had a bulge and I've had conflicting advice on what to do about it
25 May 2026
Friendly,efficient and helpful from first contact to then did the stvice
24 May 2026
Good service friendly helpful staff
24 May 2026
Sandal BMW always offer excellent service
23 May 2026
Initially a lack of communication until I contacted BMW directly then all went fine from that point
23 May 2026
You did everything you said on time with no fuss
22 May 2026
Professional, welcoming, thorough
22 May 2026
Everything conducted without issue.
20 May 2026
I had an importand appointment with my debpntist. Instead of an 8 hour slot for the work inwas accommodated with a 3 hour slot. The work eas completed early.
19 May 2026
Excellent service from dropping the car off to collecting it.
19 May 2026
It was acceptable-no complaints. Note I replied the day I received it .
19 May 2026
Very professional as always from walking in through the door to walking out after having the work carried out to my vehicle absolutely fantastic dealership
18 May 2026
No issues
18 May 2026
Waited 2 days. Had to make own way home and back. Only got it back before COP by complaining. Was promised an email with discount on future work which never came. Only got the confirmation of work done email after 2 emails and a phone call. Terrible
17 May 2026
Easy to book in for work. Attentive to needs. Good communication throughout the whole process.
16 May 2026
Pleasant people and listened to what I mentioned, and car was ready early afternoon. Didn't have the car cleaned due to brush used when cleaning does scratch paint work had this experience before on my new m2.
16 May 2026
Service carried out efficiently while I waited and was even cheaper than quoted when booking the car in.
16 May 2026
Very friendly staff, pleasant waiting area with free drinks and a good selection of magazines. Plus a good opportunity to spend time looking at BMWs.
16 May 2026
Car was in for a recall to have a new starter motor fitted. All work carried out satisfactorily and I was sent a video showing that a complete inspection of the vehicle had been done free of charge. Great service from Sandal BMW. Thank you.
16 May 2026
Friendly professional and efficient service
15 May 2026
Good service and communication
15 May 2026
As I was leaving Sandals a warning light came on and i subsequently noticed a problem with the SatNav. When I called the service team they said it was nothing to do with the work they had done. I have had to wait weeks to get this looked at.
13 May 2026
Everything was done efficiently.Rang when the car was ready.
12 May 2026
Really like the video and free car check. Really nice facilities and friendly staff.
12 May 2026
Excellent service from all the team.
11 May 2026
Prompt handover with designated service lead, regular communication of issues identified during service. Quick to resolve issues found. Polite Iwuji in branch
11 May 2026
Happy with the way that the service was handled from Reception to the video feedback. The only comment is the cost of the service which for what was done (oil service & pollen filter) seems to be very expensive.
11 May 2026
All way a pleasure to deal with. Great customer care
08 May 2026
Jaspreet was fine and Amanda on reception is very kind and polite. I am sick of BMW forgetting things every time I attend. Twice the locking wheel nut and dust caps missing.
08 May 2026
Although this was a warranty job, it was completed perfectly and the full car check that is done on a car is really valuable to me and highlighted that although the tyres was still legal one tyre had a cut cord which I didn't know.
07 May 2026
All repair work was carried out under warranty, simple and easy, no attempt to charge me or dispute whether the warrantly covered the work done.
07 May 2026
Excellent service as always
07 May 2026
The work done was completed eventually but it took 6 days to sort. The communication from the centre was poor and I had to phone for updates myself. There should be more time allocated for the service staff to contact customers.
06 May 2026
Everything done that I asked. Daniel Heald was very supportive
06 May 2026
I cant fault the booking and the information on the vehicle and this isn't to place blame on anyone but your communication while waiting for the service is appalling.
06 May 2026
good comunication, full understanding and checks of my extra requirements.
06 May 2026
From start to finish i was treated with respect & booked in well in advance to accommodate my shift pattern as I needed a courtesy car for a week. The work was done in planned time frame & kept upto date during.
05 May 2026
Everything was done to my satisfaction however the health check video did not work for some reason - if possible please re-send the video.
05 May 2026
The service was excellent. Facilities were perfect and clean. Staff were very efficiant
04 May 2026
Excellent service. I waited until my car had been serviced and worked from my laptop with unlimited tea and coffee. Perfect!
03 May 2026
Tentative experience
02 May 2026
Always a pleasure the staff on reception are friendly and welcoming
28 April 2026
Things went very smoothly with no problem
28 April 2026
From start to finish, the whole process was very easy. I was kept informed of the work being done and any extra work that will need doing in the near future.
27 April 2026
Warm welcome, friendly and knowledgeable staff
26 April 2026
Easy to arrange and bmw did my jobs efficiently
25 April 2026
Nice people, nice ecperience.
23 April 2026
Spoke with Sharon who was very informative of the plan and enabled me to drop my car off the evening before due to work commitments. I was informed regularly on updates and in advance when my car was ready for collection.
22 April 2026
I've been using Sandall for a number of years. Staff are friendly and work is good
22 April 2026
Excellent service
21 April 2026
Excellent service sandal bmw really look after you
21 April 2026
Professional Service, call out to Sharon.
21 April 2026
Everything was done as promised and on time
21 April 2026
Quick service
20 April 2026
Polite and very courteous staff. Reception staff were very friendly.
20 April 2026
Excellent first contact with Amanda on reception- pleasant smile. Hannah from Service listened to my issue then called me when job had been done and took the time to explain what had been done and even went out in the rain with me to show me where my
20 April 2026
No issues, car all good and work carried out within 3 hrs for major service.
20 April 2026
Excellent service as usual
19 April 2026
Fast and very polite and professional service
19 April 2026
Very efficient the brake service and MOT was done quickly and professionally
16 April 2026
The speed and quality of service has always been top notch.
16 April 2026
Always professional
14 April 2026
Regrettably not a positive experience. The only staff members who came out with any credit and met expected standards were the reception staff who were welcoming, friendly and empathetic, traits that I felt were lacking by the service advisor.
14 April 2026
Booked in for day, received courtsey car. The problem with was sorted in a day. Returned washed and cleaned.
13 April 2026
My Car came in for MOT, and a service I told them that it needed looking at as engine light has just come on due to battery issue, needed checking out before doing the MOT, they just MOT AND FAILED IT!
13 April 2026
As expected
13 April 2026
The customer service is always 100% - and especially Sharon, who went that extra mile to help, not only with the service but also setting up the BMW App on my phone - lovely lady and a credit to the company.
13 April 2026
Top professional and friendly efficient service
12 April 2026
Everything conducted quickly and professionally
09 April 2026
I don't normally like to give bad reviews tbh, i just don't go back, but the service here was so poor, i'll make an exception, i don't want anything in return. I just don't want to come back to this branch ever for my car.
08 April 2026
Always more than satisfied
08 April 2026
Very smooth process from dropping off to picking up
07 April 2026
The service received, the professionalism of the staff involved in being updated of all works and time carried out .
06 April 2026
Very efficient service. Daniel was excellent
05 April 2026
Fantastic service as normal
04 April 2026
Very satisfied with servicr
04 April 2026
Clarity and transparency. Kept me informed and completed the service in good time
04 April 2026
I requested for the MOT and Service to be completed by lunchtime because of a last minute work commitment, and it was ready before lunchtime as requested.
04 April 2026
Third time my car has been to dealership, nothing fixed. Needs to come in again! Courtesy cars now cost £30 a day. I don't think anyone will actually take a courtesy car. I'm certainly not paying that, taxis are cheaper!
04 April 2026
no pro active management of the customer, not ringing back, not listening, suggesting (indirectly) lying.
04 April 2026
Based on initial visit the car was additional gucen a health check. Sandal looked into other areas I had issues with - all within the scope of the visit. One slight niggle I had was the mud and dirt on the black plastic sills and other areas.
03 April 2026
I booked the car in a week and a half for the reoccurring fault Dropped the car in 9.15 am and returned at 2.30 pm only to be told that no work would be carried out that day & I would need to book another full day to have the water leak looked at !
03 April 2026
Everything went to plan. Smooth and helpful.
02 April 2026
everything went perfectly, even got a lift home. Car was washed and cleaned when I collected it.
02 April 2026
Easy drop off and collection. Fully informed on work done.
01 April 2026
I was informed late in the day regarding a tyre issue which has meant I have to return back to the garage at a later date. The follow up support has been great but with more notice my tyre issues could have been resolved on the day.
01 April 2026
Services as expected
01 April 2026
Seamless service
01 April 2026
Work done as expected.
31 March 2026
Extremely professional kept me updated and took great care of my car felt welcome from the friendly staff on reception who took care of me and care from the service staff when I picked my car up
31 March 2026
Always good service
31 March 2026
Very efficient customer service. Everything very easy to navigate. Managed to speak to someone very quickly when arranged service.
30 March 2026
The two ladies at reception who have been there for quite some time are always very friendly and helpful. The waiting area is very comfortable clean and convenient. Also I have used the services of Sandal BMW many times and never had any issues
30 March 2026
The service provided was excellent; previous issues encountered during prior visits were successfully resolved on this occasion.
29 March 2026
?
29 March 2026
Reception staff were very prompt and helpful when dropping my vehicle off. The analysis video of my health check was great help.
25 March 2026
The service was smooth and efficient to pick the car up and delivered the car. I was very taken back with the service video that was sent to me which was very good to see and understand what kind of service was carried out on my vehicle.
25 March 2026
Polite and helpful service. Comfortable waiting area and all done on time.
25 March 2026
Dealt with the recall quickly, effectively and left the car clean and tidy
24 March 2026
Service wall but when it was booked the man said it was a 2 hour appointment so my car would definitely be ready for 10.30 as took in for 8.15, it wasn't, had to chase it up and still water on windows as not had time to dry off.
24 March 2026
I had asked during the pre service, and also to the service advisor for them to check my tyre pressures as they were all over the place, I was assured this would be done, it wasn't. After a call, I would hear back..I didn't !!
24 March 2026
Poor service, inconsistent prices to what is shown on the App to what the Wakefield was charging. Kept car for 3 days with limited communication.
24 March 2026
No nonsense service with great communication
24 March 2026
Dan was really helpful. An excellent asset for Sandal Wakefield
23 March 2026
Overall an excellent dealership, but have waited months for contact relating to a previous visit. Spoke to same person in a follow up call relating to my visit, mentioned again, but still no call
23 March 2026
great service from start to finish
23 March 2026
Punctual and informed me every step of the way
23 March 2026
Same issues were still there
23 March 2026
Once again let down by this dealership. Failed MOT due to tyres and booked in 3 days later for tyres to be replaced and retest. Told it was a 2 hour waiting appointment took over 3 hours and I missed an hospital appointment as a result
22 March 2026
No problems or issues with service given and was booked in quickly. Reception are always helpful and polite.
22 March 2026
Friendly knowledge staff, car ready when you said it would be.
21 March 2026
Brilliant, as always
21 March 2026
I have had better experiences at Sandal BMW. Despite having my car all day, I still had to wait when I went to collect it at 5pm. Also, a courtesy car was unavailable for my use, so I had to rely on lifts from family to get me from & to Wakefield.
21 March 2026
Excellent all round.
19 March 2026
Delay in resolution as Tracker card wasn't with my key.
19 March 2026
Still have the problem had to re book the car back in
18 March 2026
Did the work, explained everything,
18 March 2026
I arranged for warranty work carrying out on my car which aligned with a service, they totally forgot about the warranty work and asked me to rebook. I was let to drive away after receiving a report that my tyres were 'on the cord'. This is a lie.
18 March 2026
Happy with service.Friendly staff.However car was not washed properly. Swirl marks and dirt on the rims. They did not wash roof which I asked for so that's good. But car was not clean or vacuumed properly. There was tissues still left behind on floor
18 March 2026
De-stressed a stressful situation thank you
18 March 2026
I have used sandle now for a number of years and have always been given a good reception and service.
17 March 2026
No the best experience. Disappointing as I was called at 4:55 to state my car was ready, but had to collect before 5:30pm which was stressful during rush hour. The car wasn't cleaned and hoovered, and lastly, the car had less than 50miles on charge
17 March 2026
Very efficient
17 March 2026
The guys could not have helped us more!
17 March 2026
Ease of booking appointment, right through to pickup of vehicle was seamless.
17 March 2026
The man from parts that dealt with me was really good, a total contrast from the experience I had last time when I returned my car for a recall.
17 March 2026
I had spoken to a staff member on the phone prior to coming in, and on the day when I came in, I thought I had to explain the situation again but Hannah knew what was happening before I even said anything, it makes me feel I wasn't dismissed.
16 March 2026
Very disappointed by the interaction with the garage. The vehicle was with them from Friday to Friday with virtually no update. I called several times and was informed no one was available but would receive a call back but this did not happen.
16 March 2026
Still waiting for contact regarding OS mirror still faulty, being over 2 weeks now.
16 March 2026
Very helpful staff
13 March 2026
I was kept informed throughout on the work that needed to be done to my car.
13 March 2026
The service was very good overall. However, it would have been nice to have a bit more personal interaction when I arrived. Regarding the issue I experienced, it would have been helpful if someone had offered advice,
13 March 2026
Washed and ready in the allotted time
FIND Sandal Wakefield BMW
Address
- Dewsbury Road, Wakefield, West Yorkshire, WF2 9BE
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
Phone
- 01924 433500
Wakefield as well as surrounding areas including Barnsley, Dewsbury, Batley and Pontefract
Address
- Dewsbury Road, Wakefield, West Yorkshire, WF2 9BE
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 14:00
- Sun:Closed
Phone
- 01924 433500
Wakefield as well as surrounding areas including Barnsley, Dewsbury, Batley and Pontefract
Address
- Dewsbury Road, Dewsbury Road, Wakefield, West Yorkshire, WF2 9BE
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 01924 433500
Wakefield as well as surrounding areas including Barnsley, Dewsbury, Batley and Pontefract
Address
- Thornes Lane. Wakefield, West Yorkshire, WF2 7RB
Opening Hours
- Mon–Fri:09:00 - 17:00
- Sat:09:00 - 12:00
- Sun:Closed
Phone
- 01924 333200
Wakefield as well as surrounding areas including Barnsley, Dewsbury, Batley and Pontefract
04 June 2026
Ryan and Tony at Wakefield were great to deal with .. got to the deal I needed and very easy and straightforward to agree the new car purchase .