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ABOUT SANDAL WAKEFIELD.

Welcome to Sandal Wakefield BMW.

Meet the team

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Jason Carter

Head of Business
  • Years at the dealership 18
  • Years in the industry 27
  • Department Head of Business
  • Hobbies Watching and Coaching Football and spending time with family

Mathew Crowhurst

Sales Manager
  • Years at the dealership 10
  • Years in the industry 22
  • Department Sales
  • Hobbies Endurance Running and Cricket

Adam Clarke

Sales Controller
  • Years at the dealership 16
  • Years in the industry 21
  • Department Sales
  • Hobbies Golf

John Kuster

Group Used Car Manager
  • Years at the dealership 20
  • Years in the industry 20
  • Department Sales
  • Hobbies Cycling, Walking and Spending time with my Children

Stephen Thurman

Group Retail Manager Controller
  • Years at the dealership 12
  • Years in the industry 28
  • Department Sales
  • Hobbies Gardening, Spending time with the family and Football

Matthew Wood

Retail Manager
  • Years at the dealership 1
  • Years in the industry 12
  • Department Sales
  • Hobbies Clay Pigeon Shooting

Ashley Baldry

Sales Executive
  • Years at the dealership 10
  • Years in the industry 11
  • Department Sales
  • Hobbies Moto GP and Swimming

John Ledwold

Sales Executive
  • Years at the dealership 8
  • Years in the industry 15
  • Department Sales
  • Hobbies Spending time with the family

Stuart Ryman

Sales Executive
  • Years at the dealership 11
  • Years in the industry 13
  • Department Sales
  • Hobbies Skiing, F1 and travelling

Paul Bamford

Sales Executive
  • Years at the dealership 10
  • Years in the industry 19
  • Department Sales
  • Hobbies Playing Xbox

Ray Simpson

Sales Executive
  • Years at the dealership 11
  • Years in the industry 18
  • Department Sales
  • Hobbies Football, Eating out, Spending time with the family

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service manager completed the work as described, I was given a lift home very a very polite young man Kieran.

Service

Good service.

Service

It wasn’t a service but a tyre change and everything went smoothly and I didn’t have too long a wait.

Service

Service etc was again first class ,just took a little too long from first enquiry for booking to be able to get booked in for work to be carried out .

Service

As illustrated above. Motability Operations have paid for one set of keys for the vehicle as a gesture of goodwill, however, I was quoted in excess of £300.00 for the second set which of course we will have to have. Customer service?

Service

I asked a technical question about SatNav, but there wasn't someone sufficiently qualified to answer it. Admittedly I'd only gone in to have tyres changed.

Service

Polite,explained any question I had very professionally.

Service

The fitting of four new tyres was completed within the expected timescale whilst I waited in a comfortable quiet room with excellent refreshment facilities,TV and newspapers.

Service

Delt with quickly

Service

Work carried out very efficiently and courteously.Car was cleaned and valeted before I took it away.

Service

Everything on time and car returned as promised.

Service

Work by another garage was corrected by BMW

Service

The service, MOT and repairs were all carried out to a high standard and the car was returned nicely cleaned and on time .

Service

Problem with car resolved.

Service

no one gets a 5, but this came close.

Service

Good service, very friendly and always got time to discuss issues.

Service

Still waiting for an response as to why my car computer record showing the service has not been updated yet. I was promised this was to be addressed very soon. I left a message to call me a fortnight ago and am still waiting for you to return my cal

Service

Total efficiency.

Service

Advised to attend Sandal Auto rather than dealership as just a wheel swap. Later added wheel alignment and was not advised needed to go to dealership instead so ended up chasing around. TPM was not reset after work and tyres were under inflated!

Service

Work was done efficiently, within the agreed timeframe and at the agreed price. Couple of minor issues; lead time required for service of over two weeks and vehicle returned with a heavy smell of diesel assume as fuel filter replaced.

Service

price was competitive and service good

Service

Easy to arrange.

Service

Vehicle service was fine and staff were friendly but I was waiting 5 hours with no staff briefing me of my long delay.

Service

No hidden cost, excellent customer service.

Service

I'd booked a 13:00 appointment to have two new front tyres, having been offered hourly appointments thereafter so I chose the earlier at 13:00. It was a waiting appointment but didn't get the car back until after 15:40.

Service

Completed as expected and on time. The member of staff rang me as he said he would, this is sometimes not fulfilled by others

Service

Friendly staff, vehicle serviced whilst I waited and comfy area to wait.

Service

Everything worked as I expected it to do.

Service

Superb customer care

Service

Charge use of courtesy car is unacceptable. We should not have our new warranted in the first place.

Service

When I booked my vehicle in I mentioned about squeaky brakes , which I have had from day one I was told by the service technician that the car had been road tested but they could not hear anything I drove 200 yards and could hear the breaks squeak.

Service

Trouble free. Four out of five. The car was washed but I would have done it a bit better.

Service

When your car breaks down you are never going to be happy. Sandal did all they could, but the outcome is that you are without your vehicle.

Service

Friendly, accommodating, honest.

Service

Completed quickly and efficiently.

Service

warrenty issue on my car sorted with no fuss or problems

Service

my car is always returned to me in a spotless condition.

Service

The overcharging issue.

Service

I booked it in at short notice and they managed to fit me in me on the date that I wanted.

Service

Fitted me in at short notice for a minor headlamp bulb replacement, but important to me at this time of year.

Service

Couldn't find what the problem in the car was

Service

Perfect

Service

Good friendly service no fuss

Service

Everything went to plan as expected

Service

Have not had a service with my current car

Service

Very slow service for 4 tyres to be fitted.

Service

Everything done when they said it would be.

Service

you sent reminder and from booking on line to finish excellent service.

Service

My car went in for a full service, but in error received only the end of warranty check and the MOT. This was clearly overlooked and picked up later by one of the BMW team.My vehicle had therefore to be returned later for the work to be carried out.

Service

No complaints

Service

As mentioned above. Will probably go to another branch next time. Hopefully I will get the treatment that I am used to from BMW

Service

Nothing was too much trouble. I honestly believe my car has gained performance due to its recent visit!

Service

Service agent was very friendly all round good service.

Service

I received the service I expected

Service

The wheel change was completed quickly and started on-time but there was a long delay between the mechanic bringing the vehicle and the engineer arriving with the invoice for payment.Once completed, the pressure sensors had not been reset.

Service

Staff always courteous and helpful

Service

You washed my car after the service, however it came back dirtier than when I took it in. How you don’t have a valeter who can clean windows I just don’t know. All the windows including the windscreen had not been leathered off!

Service

Excellent service as always at Sandal BMW

Service

Very Good, better than Stratstone Leeds, last year saga!!

Service

Although the car was booked in to Huddersfield and they found that they could not do it Sandal were excellent

Service

Quickly resolved problem by changing valve

Service

All the staff were courteous from my initial call through to the service and subsequent collection of my car.

Service

Always superb service

Service

Vehicle received damaged to the door when I was in for a check up, instead of replacing the door or spraying it, they applied polish to the dent and scratch which has reappeared. So put in an insurance claim against the dealership

Service

Good service

Service

Very, waiting for the car is great for me

Service

Reassuring knowing genuine parts and lubes were used

Service

Good service.

Service

Everything can smoothly,great customer service

Service

Easy to book in, kept me updated and quick turnaround

Service

he MOT was done perfectly and it was easy to book

Service

Without being too over dramatic, Sandal BMW and parts/service person Tom (I think he was the manager) saved my life. Being without a car over a full weekend with three kids, work,football, dance classes and parties etc. would have been a nightmare.

Service

First class service but was disappointed that one of reasons I took the car to the garage was that the axels inside of the wheels had become rusty, but was told that these areas were not covered by the warranty. This car is only 1 year old, 3900 mls.

Service

Quality work done on my 3 series. I feel confident driving it knowing that it won’t fail on me.

Service

Efficient

Service

Good workmanship

Service

If I have problem with my car I have confidence that it will be sorted.

Service

Always happy with the service experience

Service

What more can I say than above. Less is more

Service

Good service

Service

Service advisor very happy to explain any queries/questions I had regarding my car and the service carried out.

Service

Service carried out, no problems and car ready for picking up as agreed.

Service

As I commented in the above question I've had issues in the past and the trust is being rebuilt between myself and the dealership but the service recently has been good ... I have just found that if I don't give 5 it won't let me complete survey

Service

One thing that I could have had within my experience would have been on the day of pick up to have my car in the showroom ready and waiting to be unveiled. There was a 67 plate car being cleaned I asked why mine wasn't there?

Sales

Everything explained as we've changed from manual to automatic Ashley had time and patience for us

Sales

The staff very knowledgeable and helpful without any pressure and nothing was too much trouble.

Sales

Been dealing with Sandal BMW satisfactorily for 24 years. Have been kept fully informed of progress during this purchase and were very obliging when we needed to borrow a car for a weekend.

Sales

There was an air lock in the Adblue system which gave me warning lights on the first evening so I had to return the car the following day. This was dealt with and I am now very satisfied with my car

Sales

Professional all the way.

Sales

Excellent service from Stuart Ryman, will do business again

Sales

From reception to completion the whole experience has been enjoyable.

Sales

He showed me how set up thing on the car he had time to show me

Sales

The salesperson was really friendly and helpful without being pushy and allowed me to make informed decisions. He made the whole process very easy.

Sales

I received an excellent service.

Sales

Everything was very simple, informative and professional - no issues at all

Sales

No fuss just clean crisp service very knowledgeable staff

Sales

As per first question. Particularly that there were no pushy tactics. I walked away from another dealership on this point. I'm not prepared to spend £1000's based on pressure tactics - even if the car is an exact match for my requirements.

Sales

Perfect

Sales

Very professional team made experience very straightforward

Sales

GOOD SERVICE BY SALESMANN

Sales

Sales department were very helpful with all aspects of me buying the car.

Sales

Service was excellent from ordering to collection

Sales

Always well informed through every stage.

Sales

All the staff were very friendly and helpful making me feel very welcome constantly offering hot & cold drinks. The centre itself looks very classy, very clean to the highest standard and very inviting.