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ABOUT SANDAL WAKEFIELD.

Welcome to Sandal Wakefield BMW.

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Paul Hartley

Sales Manager

Adam Clarke

Sales Controller

Stephen Thurman

Group Business Manager

John Kuster

Used Car Manager

Craig Linch

Retail Manager

Amy Crann

Retail Manager

Ben Johnson

Retail Manager

Carl Evans

Retention Manager

Ashley Baldry

Sales Executive

Andy Jordan

Sales Executive

Ben Dickinson

Sales Executive

John Ledwold

Sales Executive

Paul Bamford

Sales Executive

Ray Simpson

Sales Executive

Rob Chapman

Sales Executive

Stuart Ryman

Sales Executive

Tom Jack

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

We purchased the car off a gent named Rob. Rob not only knew every detail about the car, BMW's in general but helped steer us towards a car that was better suited to what we needed. We only bought the car form this yard because of Rob.

Service

Staff were very helpful and the work on my car was completed on time but the courtesy car policy needs to be looked at.

Service

Sales department is excellent. Service department over the last few years has changed for a negative and has lost that personal touch. This is a shame as before Sandal Wakefield was an all round excellent dealership.

Service

Was unable to drive car to garage following surgery so was very impressed with collection service.

Service

Delivered exactly as ordered in service but getting through sometimes difficult

Service

The fault was diagnosed and remedied very swiftly and I was entirely satisfied.

Service

Excellent service

Service

I queried ad blue usage on my car . I was surprised therefore to be told the engineer reported it was not appropriate to my car. I queried this and person who received my car checked and found me the answer apologising for the previous answer.

Service

Poor customer service

Service

Booked car in for 4 hours ended up waiting all day with no update or a check if I was ok all day. Got car back and it still wasn't right after that. It did get sorted out quickly though.

Service

Cost of brake fluid service did seem expensive even after 10% discount

Service

More expensive than I hoped and could have received explanation as to why the problem occurred.

Service

very professional from start to finish.

Service

Job done with no fuss and exactly as wanted and expected

Service

Very helpful all work completed on time

Service

Everything was done on the car that needed doing.This was a major service and very expensive so I am now a little annoyed that the brakes are now squealing when pulling up.

Service

You help in any way you can and nothing is too much trouble

Service

Quality car, quality service

Service

The staff were very helpful

Service

Staff were available, attentive and friendly. Work was good quality. Nice touches like the video tour around the vehicle I'd just bought being emailed to me.

Service

I know the car is looked after and the service is carried correctly, I always receive the car back in a clean condition inside and out.

Service

All the staff were excellent.

Service

Again well looked after.

Service

They did not spot loose exhaust.

Service

could no be better

Service

All work completed on time as requested

Service

Staff always willing to go the extra mile to provide what I need, whether that be a new car, service, tr after sales care.

Service

The service was completed within the estimated time and the cost was in keeping with my expectations.

Service

A little late getting car back compared to asked time

Service

Got the part needed

Service

Alloy wheel trouble from the beginning and now it is showing a transmission fault. But because the warranty expired in Feb 2019. Sandal will not do anything about it without a charge.

Service

All tasks were completed as promised.

Service

Considerable wasted time in booking a service Service experience at Sandal good

Service

Car washed and water marks all over Service history not updated When i highlighted it they updated it but has wrong mileage showing

Service

Car was serviced and the service I received was adequate.

Service

Didn't keep us up to date on progress. Service warning list remains on after service Poor experience in diagnosing intermittent problem

Service

The service was good and the advice given was excellent. I am somewhat concerned about the condition of the brakes in a car less than 4 years old.

Service

Sandal did ok but tried to justify the ridiculous cost by finally advising the cost of putting a goodwill claim to BMW which maybe they should have done up front?

Service

Really good service and staff.

Service

Reception welcoming The person who spoke to us very nice, told us what we needed to know

Service

Big service and MOT completed on time

Service

The service was carried out in a timely fashion and same reasons as No. 1

Service

Job done in under a day

Service

No problems. Everything was explained to me. No surprises!!

Service

Good people look after me

Service

Very good attentive service

Service

The actual service when I arrived at the garage was excellent. It was trying to get booked in that was the problem.

Service

Everything was completed efficiently and at a good price

Service

Arrived at 8:00am as arranged left waiting for almost 30 mins before being seen

Service

Just excellent customer service and experience.

Service

Booked work was done. Further visit booked to resolve noisy air conditioning which has been very difficult to find as the noise is not always present.

Service

Everyone we have dealt with from reception to after sales have been fab. Really friendly and trustworthy.

Service

No problem with the service I received from them last time

Service

Would have given 5 stars but the complimentary car wash was a little poor.

Service

Completely satisfied with the service, MOT and advice given about tyres. The car wash and interior cleaning is always appreciated.

Service

Following the service all of the settings in the vehicle had been set to default and my setting not restored.

Service

No problems

Service

The reception was fine so was the time it took and all those I had to deal with was fine.

Service

From the initial phone call booking the car in, through to its collection, the experience was first class. Many thanks to everyone concerned.

Service

Pleasant environment and timely service

Service

Excellent service however I was told the car had been cleaned inside and out. The outside was great but the inside only had a token gesture applied to it.

Service

Great service

Service

From when I first booked the vehicle in the Service was excellent, everything was explained to me and I was looked after when I arrived at the Dealership the Service Advisor Adam was very helpful and explained the work they had carried out to me

Service

Committed to getting the outcome done quickly and efficiently

Service

Would have been completely satisfied but lack of temp replacement car meant I had to make alternative transport arrangements.

Service

Very professional service from start to finish.

Service

Recall was booked and car fixed within a quick time frame

Service

Great customer service and listened and acted on my requests

Service

Really good service, I was 20 minutes late dropping my car off, nothing was said and I still got my car back on the agreed time, not twenty minutes late.

Service

Beautiful centre , amazing staff , and nice friendly atmosphere

Service

Top service from bmw sandal and Tom always a pleasure to deal with them no complaints However would be nice to put me in a slightly better loan vehicle considering I own a bmw m3

Service

Very helpful knowledgable staff Friendly atmosphere in show room

Sales

Exceeded my already high expectations. All staff friendly and helpful. Beautiful surroundings. The salesman John Ledwold was outstanding.

Sales

I have been dealing with Paul Bamford every time he's a great salesman

Sales

because I am

Sales

Sandal wakefield provided excellent customer service. Cant thank Rob Chapman enough for keeping me informed throughout the process.

Sales

Brilliant service

Sales

Every thing was explained to us and car was well presented

Sales

2 months wait followed by wrong vehicle arriving. Problem solved very professionally.

Sales

Great experience

Sales

Lovely Professional team and very helpful, with follow up calls and service. Shout out to Matthew Kingston and Craig Linch

Sales

All staff are always friendly and it makes the visit memorable