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Good experience for my most recent visit but had problems previously
I would have been completely satisfied if sandal would have been able to provide me with a courtesy car when my service turned into warranty workand my car was not available to me over the weekend
I appreciate the costs to run a garage as I have worked in the trade for over 40 years but I fell that over £300 for a first service is expensive
Would have been higher score had it not been for a 2 week wait for a service slot & difficulty in being able to contact service reception in the first instance to make an appointment. Appears to be a lack of resource.
All issues sorted asap
A little frustrating that the only fault with the car was not repaired during the visit, requiring a further visit on the day, another phone call and a further day without my car next week
As only went for an MOT and brake fluid change I am fairly happy with the work. I raised some concerns about work done at another sandal dealership and expected the issue to be resolved unfortunately the same issues is still there.
Please see above. After 11/2 hours someone gave us a useless update that they were 'waiting for a technician to become free'. Dreadful experience.
The fault has actually been made worse
Very professional, knowledgable and friendly.
The problem with the clunking noise was not fixed.
all staff are very helpful
All good thanks
Sit & wait in pleasant surroundings with good coffee
A good job done on time. They checked out a query I thought I had and talked it through with me. The car came back clean and tidy.
A pleasant experience from original booking of this car's first service and discussions to having the work done. Very disappointing that the corroded brake calipers weren't sorted under BMW warranty as they make a car of this marque look bad.
Very helpful staff, would try to oblige any request
Was told about a deal on tyres, when we enquired about the price match service that was advertised the colleague didnt have a clue about it and said they wouldnt price match kwik fit as there was a big difference in price. Wasnt shown any terms.
As a facility, they go out of the way to ensure complete satisfaction to the best of their ability.
Friendly, helpful staff.
I would have placed the service at five star if the price was a little more reasonable.
All done as quoted
Friendly and efficient service
Nobody came to see me about the car or what it was having done for its service. Everyone seemed to receive their car before mine even if they came in after me, even though mine was having the smallest service.
Quick and helpful professional service
My car was collected and delivered back to me by a very professional and pleasant guy
After having difficulty in booking I complained to the service manager on the lack of information I was give regarding on the service requirements of my car. Mathew returned my car and made the necessary booking/ collection of my car. Very pleased
see above-not actually convinced they did anything in the 9.5 hours they had the car!
A very big service was done and we were treated well.
Extremely disappointed as they have ruined my car, doesn't drive properly since service and now I keep getting amber warning message saying drivetrain. Also was promised a call back re warranty query relating to a part on rear bumper but no call yet.
Was told to arrive for 8:30 but then not seen until 9:10 and made late for an appointment that I eventually had to cancel and that lost me business. When explaining my frustration didn't feel anyone really cared at all about this.
Came in with a adaptive headlight fault next day then car was fixed and ready to collect hassle free
Prompt service, ring when they said they would, everything clearly explained
I was not advised at the time of booking my service that I would have to pay insurance for the courtesy car, in addition to the fuel I had to put in to cover the minimum I had used this cost me £45 had I known I would have made different arrangements
Staff treated me with respect and the service was carried out honestly and swiftly.
Had difficulty in making an appointment for service and had to wait almost four weeks. As a result the mileage was 600 miles over the service requirement. Request to adjust rear parking sensor (too sensitive on rough roads) was not carried out.
No follow up call and the issue I put the car in for has not been resolved.
Excellent customer service, very fast completion time great dealership!
Not fixed first time and Sandal were aware of the problem and solution
Excellent as always !
The service manager completed the work as described, I was given a lift home very a very polite young man Kieran.
It wasnt a service but a tyre change and everything went smoothly and I didnt have too long a wait.
Service etc was again first class ,just took a little too long from first enquiry for booking to be able to get booked in for work to be carried out .
As illustrated above. Motability Operations have paid for one set of keys for the vehicle as a gesture of goodwill, however, I was quoted in excess of £300.00 for the second set which of course we will have to have. Customer service?
Polite,explained any question I had very professionally.
I asked a technical question about SatNav, but there wasn't someone sufficiently qualified to answer it. Admittedly I'd only gone in to have tyres changed.
The fitting of four new tyres was completed within the expected timescale whilst I waited in a comfortable quiet room with excellent refreshment facilities,TV and newspapers.
Everything on time and car returned as promised.
Work by another garage was corrected by BMW
Work carried out very efficiently and courteously.Car was cleaned and valeted before I took it away.
The service, MOT and repairs were all carried out to a high standard and the car was returned nicely cleaned and on time .
each customer is treated as an individual - not just another number as is the case in mass market car sales
Good communication. Not pushy. Both John Ledwold & Stephen Thurman made the experience from start to finish very pleasant. Preview video of the car in the handover bay was a nice touch.
Stuart Ryman and Stephen Thurman continued to make the process a good experience. Delivery was made easier having completed financial documents away from the dealership.
5* customer service from start to finish. Delivery was earlier than expected and we were given a thorough demonstration on collection of the car.
Friendly, professional but not pushy. Understood my needs and hopes.
The service I received at Sandal BMW was second to none. All staff were friendly, helpful and knowledgeable about the products and the car is even better than I thought it would be.
Went smooth as always thanks to John . The spec colour and engine size where what I wanted and John found one. When I collect I arrived at the time allocated and again went smooth ' John is very knowledgeable with the brand and functions
One thing that I could have had within my experience would have been on the day of pick up to have my car in the showroom ready and waiting to be unveiled. There was a 67 plate car being cleaned I asked why mine wasn't there?
Everything explained as we've changed from manual to automatic Ashley had time and patience for us
The staff very knowledgeable and helpful without any pressure and nothing was too much trouble.