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The service manager completed the work as described, I was given a lift home very a very polite young man Kieran.
It wasnt a service but a tyre change and everything went smoothly and I didnt have too long a wait.
Service etc was again first class ,just took a little too long from first enquiry for booking to be able to get booked in for work to be carried out .
As illustrated above. Motability Operations have paid for one set of keys for the vehicle as a gesture of goodwill, however, I was quoted in excess of £300.00 for the second set which of course we will have to have. Customer service?
I asked a technical question about SatNav, but there wasn't someone sufficiently qualified to answer it. Admittedly I'd only gone in to have tyres changed.
Polite,explained any question I had very professionally.
The fitting of four new tyres was completed within the expected timescale whilst I waited in a comfortable quiet room with excellent refreshment facilities,TV and newspapers.
Delt with quickly
Work carried out very efficiently and courteously.Car was cleaned and valeted before I took it away.
Everything on time and car returned as promised.
Work by another garage was corrected by BMW
The service, MOT and repairs were all carried out to a high standard and the car was returned nicely cleaned and on time .
Problem with car resolved.
no one gets a 5, but this came close.
Good service, very friendly and always got time to discuss issues.
Still waiting for an response as to why my car computer record showing the service has not been updated yet. I was promised this was to be addressed very soon. I left a message to call me a fortnight ago and am still waiting for you to return my cal
Advised to attend Sandal Auto rather than dealership as just a wheel swap. Later added wheel alignment and was not advised needed to go to dealership instead so ended up chasing around. TPM was not reset after work and tyres were under inflated!
Work was done efficiently, within the agreed timeframe and at the agreed price. Couple of minor issues; lead time required for service of over two weeks and vehicle returned with a heavy smell of diesel assume as fuel filter replaced.
price was competitive and service good
Easy to arrange.
Vehicle service was fine and staff were friendly but I was waiting 5 hours with no staff briefing me of my long delay.
No hidden cost, excellent customer service.
I'd booked a 13:00 appointment to have two new front tyres, having been offered hourly appointments thereafter so I chose the earlier at 13:00. It was a waiting appointment but didn't get the car back until after 15:40.
Completed as expected and on time. The member of staff rang me as he said he would, this is sometimes not fulfilled by others
Friendly staff, vehicle serviced whilst I waited and comfy area to wait.
Everything worked as I expected it to do.
Superb customer care
Charge use of courtesy car is unacceptable. We should not have our new warranted in the first place.
When I booked my vehicle in I mentioned about squeaky brakes , which I have had from day one I was told by the service technician that the car had been road tested but they could not hear anything I drove 200 yards and could hear the breaks squeak.
Trouble free. Four out of five. The car was washed but I would have done it a bit better.
When your car breaks down you are never going to be happy. Sandal did all they could, but the outcome is that you are without your vehicle.
Friendly, accommodating, honest.
Completed quickly and efficiently.
warrenty issue on my car sorted with no fuss or problems
my car is always returned to me in a spotless condition.
The overcharging issue.
I booked it in at short notice and they managed to fit me in me on the date that I wanted.
Fitted me in at short notice for a minor headlamp bulb replacement, but important to me at this time of year.
Couldn't find what the problem in the car was
Good friendly service no fuss
Everything went to plan as expected
Have not had a service with my current car
Very slow service for 4 tyres to be fitted.
Everything done when they said it would be.
you sent reminder and from booking on line to finish excellent service.
My car went in for a full service, but in error received only the end of warranty check and the MOT. This was clearly overlooked and picked up later by one of the BMW team.My vehicle had therefore to be returned later for the work to be carried out.
As mentioned above. Will probably go to another branch next time. Hopefully I will get the treatment that I am used to from BMW
Nothing was too much trouble. I honestly believe my car has gained performance due to its recent visit!
Service agent was very friendly all round good service.
I received the service I expected
The wheel change was completed quickly and started on-time but there was a long delay between the mechanic bringing the vehicle and the engineer arriving with the invoice for payment.Once completed, the pressure sensors had not been reset.
Staff always courteous and helpful
You washed my car after the service, however it came back dirtier than when I took it in. How you dont have a valeter who can clean windows I just dont know. All the windows including the windscreen had not been leathered off!
Excellent service as always at Sandal BMW
Very Good, better than Stratstone Leeds, last year saga!!
Although the car was booked in to Huddersfield and they found that they could not do it Sandal were excellent
Quickly resolved problem by changing valve
All the staff were courteous from my initial call through to the service and subsequent collection of my car.
Always superb service
Vehicle received damaged to the door when I was in for a check up, instead of replacing the door or spraying it, they applied polish to the dent and scratch which has reappeared. So put in an insurance claim against the dealership
Very, waiting for the car is great for me
Reassuring knowing genuine parts and lubes were used
Everything can smoothly,great customer service
Easy to book in, kept me updated and quick turnaround
he MOT was done perfectly and it was easy to book
Without being too over dramatic, Sandal BMW and parts/service person Tom (I think he was the manager) saved my life. Being without a car over a full weekend with three kids, work,football, dance classes and parties etc. would have been a nightmare.
First class service but was disappointed that one of reasons I took the car to the garage was that the axels inside of the wheels had become rusty, but was told that these areas were not covered by the warranty. This car is only 1 year old, 3900 mls.
Quality work done on my 3 series. I feel confident driving it knowing that it wont fail on me.
If I have problem with my car I have confidence that it will be sorted.
Always happy with the service experience
What more can I say than above. Less is more
Service advisor very happy to explain any queries/questions I had regarding my car and the service carried out.
Service carried out, no problems and car ready for picking up as agreed.
As I commented in the above question I've had issues in the past and the trust is being rebuilt between myself and the dealership but the service recently has been good ... I have just found that if I don't give 5 it won't let me complete survey
One thing that I could have had within my experience would have been on the day of pick up to have my car in the showroom ready and waiting to be unveiled. There was a 67 plate car being cleaned I asked why mine wasn't there?
Everything explained as we've changed from manual to automatic Ashley had time and patience for us
The staff very knowledgeable and helpful without any pressure and nothing was too much trouble.
Been dealing with Sandal BMW satisfactorily for 24 years. Have been kept fully informed of progress during this purchase and were very obliging when we needed to borrow a car for a weekend.
There was an air lock in the Adblue system which gave me warning lights on the first evening so I had to return the car the following day. This was dealt with and I am now very satisfied with my car
Professional all the way.
Excellent service from Stuart Ryman, will do business again
From reception to completion the whole experience has been enjoyable.
He showed me how set up thing on the car he had time to show me
The salesperson was really friendly and helpful without being pushy and allowed me to make informed decisions. He made the whole process very easy.
I received an excellent service.
Everything was very simple, informative and professional - no issues at all
No fuss just clean crisp service very knowledgeable staff
As per first question. Particularly that there were no pushy tactics. I walked away from another dealership on this point. I'm not prepared to spend £1000's based on pressure tactics - even if the car is an exact match for my requirements.
Very professional team made experience very straightforward
GOOD SERVICE BY SALESMANN
Sales department were very helpful with all aspects of me buying the car.
Service was excellent from ordering to collection
Always well informed through every stage.
All the staff were very friendly and helpful making me feel very welcome constantly offering hot & cold drinks. The centre itself looks very classy, very clean to the highest standard and very inviting.