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Fantastic customer service. Always happy to help
nothing to much trouble what ever service you require
Everything that needed doing was done with ease and completed when it needed to be.
Service took only 2 hrs and was ready on time. Car was cleaned ,even though it was a dreadful day weather wise .Cost was what I expected.
No problems at all
Excellent service though a bit pricey.
Cannot fault the Service Rep as he was fine. Cost me less than quoted for the service.
Simple and quick service, I park and leave the keys and then a phone call later (with ample time for me to get to the garage) to let me know it's ready to pick up.
I had an opportunity to discuss the work required and to discuss options for additional work.
I bought my BMW new from Sandal BMW and I have always had complete satisfaction from the whole team there.
Initial contact good: booking in. Collecting car: long wait, member if staff was clearly in a hurry, essentially, here's the card machine, your car is out the front. No goodbye, have a nice day or anything, felt I was in a cheap discount store! Poor!
The service reception were extremely polite and very helpful.
all of the above poor communication no checks before giving the car back not what i would expect from bmw nor for a car i paid so much money for
Very efficient and polite staff, clean and comfortable waiting area.
Pleasant service from the staff but the £33 bill for replacing a small bulb was completely unreasonable.
The staff at Sandal are Very good
Car was admitted within an hour of calling, the advisor (Adam) was friendly and informative throughout
Too long await. Car not ready..! Not properly washed.. definitely no quality in care...very poor. Functions inside car adjusted. A/c on full. Car seat position changed. My wheels were disgusting after the wash.
Confidence that my requirements were carried out to a very high standard
Good communication and a willingness to try and solve my problem with the car.
Job well done but disappointed to be asked to leave a deposit for fuel considering I always replace fuel used & pay a lot of money for the work done ...
Service work was completed in a timely manner as per quote while I waited. Excellent facilities with caring knowledgeable professional staff.
The are my local dealers and whether sales / service or after sales I have had always found everything they do to be first class.
Service booked, work carried out and vehicle returned as required within the day.
As above plus a lovely touch having the drinks, snacks and papers while you wait.
Everything was completed first time and returned to me in immaculate condition
The staff at Sandal are all really great
Because it's true
From ordering the car you are kept updated throughout & the car only took 4 weeks from ordering to collecting the car
Excellent all round service,went the extra mile to accommodate us
They carried out the work as agreed in the time agreed
I still have a problem with my gear display even though the car has been in twice already
Very good staff I had contact with
The staff were unhelpful and did not explain matters well. It took much of my time and a lot of effort to get some recompense for this.
At Sandal I always get good service and the staff are very knowledgeable Keep up the great work
The service is first class
See comments above.
good service but over expensive
Friendly efficient service
We trust Sandal and you always are true to your word.
Not all tyre pressures on swapped wheels were correct.
For some strange reason even though I gave my contact details to reception you called my parents phone number just told them car was ready calling y mother my wife. My mum had to call me to tell me my car was ready which was totally unacceptable.
I am increasingly frustrated by the booking process for service or factory works since the move to call centre at Huddersfield. Wakefield where I bought and service the car are excellent.
When I purchased the car I am certain the first service was free that's I went ahead and bought a second new car from you ,that's why I am somewhat dissatisfied.
My car always feels like it's new again, servicing is excellent, the car gleams inside and out
Liked the short video sent to demonstrate problems with my tyres and the option to rectify this straight away.
The service was carried out quickly. Tom kept me very well informed as I had traveled a few miles and was waiting for the car to be done
a pleasure to visit, stress free
I thought the reception was unfriendly and not helpful
Great service and honest
we had to wait 2 hours longer than advised-
Car serviced ahead of schedule
After diving 15 miles in a courtesy car, the tyre had gone flat. The dealership then tried to male me pay for the tyre.
Went over and above my expectations
No problems car picked up notified when dropping off .
Booking & dropping off is so easy & helpful. Just wish they'd wash & vac inside! Always travel back from London to use dealership, previous 2 occasions car returned unclean.
Good but a bit shocked to get there and then find my service was £500!!
Full explanation of the state of my car and what had been completed.
As previous answer
Excellent dealership. Very friendly, helpful and brilliant service
Everything you want from an established company , from the reception staff , the work carried out and the notification of collection
More available appointments where BMW can collect and return the vehicle would be more useful. It is extremely diffiicult to have to drop off and then re-collect the vehicle during a working week.
I liked the opportunity to have a timed slot. Arrangements easily made and service carried out to time and scope discussed. Washed on completion, which was appreciated.
because at the end of the service the man came to me and said mr Beaumont your keys your cars ready not saying what as been done no paper work nothing I am a ex mechanic I like to get this info on the car I drive
Steve Stunt kept us well informed of the status and cost of all work being completed.
Did not find it any better or worse than other dealers I have previously had with Audi or Honda or Ford
20min wait to collect car despite other people arriving after & being sorted.Service advisor on call hold to BMW came and told me but just reinforced that was more important than customer.Service book left on seat but not stamped so had to drive back
No issues have arisen for me so very happy with Stuart the sales advisor as he knows what I want and does not try pushing things on you. (On a side note you need to sort the service side out as you are NOT competitive and should be looked into)
Dealt with quickly and courteously
Car running smoother and more economically than before service.
Easy to book in and carried out quickly with good communication before and during.
As above. This service seems genuine
Stuart Ryman and Ben Thompson were totally top class especially Stuart whome I have done business with on a number of occasions Friendly , knowledgeable, straight and honest. Great manner
Matt was very helpful and knowledgable about the product and really helped us in picking the perfect car. Couldn't have asked for better service!
John Ledwold always goes over and above with both mine and my husband's enquiries and purchases over the years. Great service!!!!
Friendly and professional staff.
Pleasurable from start to finish
Everything went to plan Love the car
It was better than last time I bought a car. After deciding on my car I was kept informed and updated on every aspect. The little video Ashley provided on the car when it arrived was just lovely. Ashley also spend time talking me through the controls
Happy with the exceptional service
John and Craig had all the information I needed to make my decision and they helped me understand everything. John was very clear and I enjoyed negotiations to make sure it wad right for all of us.