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We purchased the car off a gent named Rob. Rob not only knew every detail about the car, BMW's in general but helped steer us towards a car that was better suited to what we needed. We only bought the car form this yard because of Rob.
Staff were very helpful and the work on my car was completed on time but the courtesy car policy needs to be looked at.
Sales department is excellent. Service department over the last few years has changed for a negative and has lost that personal touch. This is a shame as before Sandal Wakefield was an all round excellent dealership.
Was unable to drive car to garage following surgery so was very impressed with collection service.
Delivered exactly as ordered in service but getting through sometimes difficult
The fault was diagnosed and remedied very swiftly and I was entirely satisfied.
I queried ad blue usage on my car . I was surprised therefore to be told the engineer reported it was not appropriate to my car. I queried this and person who received my car checked and found me the answer apologising for the previous answer.
Poor customer service
Booked car in for 4 hours ended up waiting all day with no update or a check if I was ok all day. Got car back and it still wasn't right after that. It did get sorted out quickly though.
Cost of brake fluid service did seem expensive even after 10% discount
More expensive than I hoped and could have received explanation as to why the problem occurred.
very professional from start to finish.
Job done with no fuss and exactly as wanted and expected
Very helpful all work completed on time
Everything was done on the car that needed doing.This was a major service and very expensive so I am now a little annoyed that the brakes are now squealing when pulling up.
You help in any way you can and nothing is too much trouble
Quality car, quality service
The staff were very helpful
Staff were available, attentive and friendly. Work was good quality. Nice touches like the video tour around the vehicle I'd just bought being emailed to me.
I know the car is looked after and the service is carried correctly, I always receive the car back in a clean condition inside and out.
All the staff were excellent.
Again well looked after.
They did not spot loose exhaust.
could no be better
All work completed on time as requested
Staff always willing to go the extra mile to provide what I need, whether that be a new car, service, tr after sales care.
The service was completed within the estimated time and the cost was in keeping with my expectations.
A little late getting car back compared to asked time
Got the part needed
Alloy wheel trouble from the beginning and now it is showing a transmission fault. But because the warranty expired in Feb 2019. Sandal will not do anything about it without a charge.
All tasks were completed as promised.
Considerable wasted time in booking a service Service experience at Sandal good
Car washed and water marks all over Service history not updated When i highlighted it they updated it but has wrong mileage showing
Car was serviced and the service I received was adequate.
Didn't keep us up to date on progress. Service warning list remains on after service Poor experience in diagnosing intermittent problem
The service was good and the advice given was excellent. I am somewhat concerned about the condition of the brakes in a car less than 4 years old.
Sandal did ok but tried to justify the ridiculous cost by finally advising the cost of putting a goodwill claim to BMW which maybe they should have done up front?
Really good service and staff.
Reception welcoming The person who spoke to us very nice, told us what we needed to know
Big service and MOT completed on time
The service was carried out in a timely fashion and same reasons as No. 1
Job done in under a day
No problems. Everything was explained to me. No surprises!!
Good people look after me
Very good attentive service
The actual service when I arrived at the garage was excellent. It was trying to get booked in that was the problem.
Everything was completed efficiently and at a good price
Arrived at 8:00am as arranged left waiting for almost 30 mins before being seen
Just excellent customer service and experience.
Booked work was done. Further visit booked to resolve noisy air conditioning which has been very difficult to find as the noise is not always present.
Everyone we have dealt with from reception to after sales have been fab. Really friendly and trustworthy.
No problem with the service I received from them last time
Would have given 5 stars but the complimentary car wash was a little poor.
Completely satisfied with the service, MOT and advice given about tyres. The car wash and interior cleaning is always appreciated.
Following the service all of the settings in the vehicle had been set to default and my setting not restored.
The reception was fine so was the time it took and all those I had to deal with was fine.
From the initial phone call booking the car in, through to its collection, the experience was first class. Many thanks to everyone concerned.
Pleasant environment and timely service
Excellent service however I was told the car had been cleaned inside and out. The outside was great but the inside only had a token gesture applied to it.
From when I first booked the vehicle in the Service was excellent, everything was explained to me and I was looked after when I arrived at the Dealership the Service Advisor Adam was very helpful and explained the work they had carried out to me
Committed to getting the outcome done quickly and efficiently
Would have been completely satisfied but lack of temp replacement car meant I had to make alternative transport arrangements.
Very professional service from start to finish.
Recall was booked and car fixed within a quick time frame
Great customer service and listened and acted on my requests
Really good service, I was 20 minutes late dropping my car off, nothing was said and I still got my car back on the agreed time, not twenty minutes late.
Beautiful centre , amazing staff , and nice friendly atmosphere
Top service from bmw sandal and Tom always a pleasure to deal with them no complaints However would be nice to put me in a slightly better loan vehicle considering I own a bmw m3
Very helpful knowledgable staff Friendly atmosphere in show room
Exceeded my already high expectations. All staff friendly and helpful. Beautiful surroundings. The salesman John Ledwold was outstanding.
I have been dealing with Paul Bamford every time he's a great salesman
because I am
Sandal wakefield provided excellent customer service. Cant thank Rob Chapman enough for keeping me informed throughout the process.
Every thing was explained to us and car was well presented
2 months wait followed by wrong vehicle arriving. Problem solved very professionally.
Lovely Professional team and very helpful, with follow up calls and service. Shout out to Matthew Kingston and Craig Linch
All staff are always friendly and it makes the visit memorable