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When I purchased the car I am certain the first service was free that's I went ahead and bought a second new car from you ,that's why I am somewhat dissatisfied.
My car always feels like it's new again, servicing is excellent, the car gleams inside and out
The service was carried out quickly. Tom kept me very well informed as I had traveled a few miles and was waiting for the car to be done
a pleasure to visit, stress free
Liked the short video sent to demonstrate problems with my tyres and the option to rectify this straight away.
Great service and honest
Car serviced ahead of schedule
After diving 15 miles in a courtesy car, the tyre had gone flat. The dealership then tried to male me pay for the tyre.
Went over and above my expectations
I thought the reception was unfriendly and not helpful
No problems car picked up notified when dropping off .
Booking & dropping off is so easy & helpful. Just wish they'd wash & vac inside! Always travel back from London to use dealership, previous 2 occasions car returned unclean.
Excellent dealership. Very friendly, helpful and brilliant service
Full explanation of the state of my car and what had been completed.
As previous answer
Good but a bit shocked to get there and then find my service was £500!!
Everything you want from an established company , from the reception staff , the work carried out and the notification of collection
More available appointments where BMW can collect and return the vehicle would be more useful. It is extremely diffiicult to have to drop off and then re-collect the vehicle during a working week.
because at the end of the service the man came to me and said mr Beaumont your keys your cars ready not saying what as been done no paper work nothing I am a ex mechanic I like to get this info on the car I drive
I liked the opportunity to have a timed slot. Arrangements easily made and service carried out to time and scope discussed. Washed on completion, which was appreciated.
Steve Stunt kept us well informed of the status and cost of all work being completed.
Did not find it any better or worse than other dealers I have previously had with Audi or Honda or Ford
20min wait to collect car despite other people arriving after & being sorted.Service advisor on call hold to BMW came and told me but just reinforced that was more important than customer.Service book left on seat but not stamped so had to drive back
Dealt with quickly and courteously
No issues have arisen for me so very happy with Stuart the sales advisor as he knows what I want and does not try pushing things on you. (On a side note you need to sort the service side out as you are NOT competitive and should be looked into)
Car running smoother and more economically than before service.
Easy to book in and carried out quickly with good communication before and during.
As above. This service seems genuine
No issues at all
I purchased my car from stratstone Leeds the staff were excellent there specially Ranjit, and Jonathon
Only brake fluid and warranty check so not too much to comment on. Only disappointment was inability to remove tyre valve caps so pressures not checked - supposedly too tight but I removed 2 by hand???
Spoke to your colleague that was sorting out my x1, about a f56 mini roof decal and fitment which was done fine. The only thing I was shocked about was the hourly rate you charge for fitting it at £165 hour. Every thing else was Fine.
The Service Section were not as polished or professional as the Sales Section. There appeared to be a less helpful attitude.
I booked my car in to have summer wheels and alloys put back on. They had been in storage with BMW since November. Although my car had been cleaned inside and out the state of the alloys and tyres was dreadful. I only noticed this when I got home.
As stated above the work was outlined prior to handing over vehicle and completed as stated.
Tom kept me informed during the day. The problem with a way forward was explained and the issue resolved.
My car did not get the servicing on time.
Good efficient service.
As above, although all the staff are very friendly and helpful I would use you again but request you don't clean my car.
Every time I called to book a service there was nobody on the service desk. The advice was to come in and book an appointment. The reception staff started serving me then decided to take phone calls. Not a very personal experience.
Well looked after at the dealership. Kept me informed. So much better than Stratstone in Leeds.
All good apart from not being able to rectify a squeak on the brakes, being told it's just how it is with the performance brakes. I don't expect to buy and pay for such a high quality brand and it to squeak, quite embarrassing!! BMW SORT IT OUT
Bit of a mix up with the service times, but the centre were very apologetic and it was a genuine mistake so no harm done
Much better experience this time than the last when the car was in for a recall.
Very good staff, although impression was given courtesy cars would not be provided, however just need to be requested further in advance. This was not clear when booking in, but was sorted with a driver to give me a lift home.
No problems at all.
Simple, quick and easy. Complimentary drinks and comfortable waiting area
After dropping the car off at 8am and picking it up at 5pm, the car was still not ready, we had to wait another 30 minutes.
Waited while work carried out and this wait was kept to a minimum.
See note above. I would add that the brake pads looked new and the MOT technician should perhaps have checked who did the work on the cars wheels resulting in the two faults detected.
Problem was solved
Fault rectified after car kept in overnight.
Very pleased with service and promptness and courtesy
I had to wait 5 months before getting the job done. Unusual for Sandal
I went for a BMW Genius handover with Andy Burton. This was very enlightening and helpful. I also met up with my sales exec, Ray Simpson to purchase a Service plan. Again this was dealt with quickly and professionally.
Very friendly staff and efficient servicing
Car booked in for service and MOT to accommodate my day and ready to time for pick up.
The work, a service and MOT was carried out reliably and I was well informed about progress and updated with a full report on conclusion, albeit only a couple of minor recommendations, which reflects the past good servicing.
Initially I had to make several phone calls to find out what was happening with my vehicle and despite leaving several messages my calls were not returned.
Good experience for my most recent visit but had problems previously
I would have been completely satisfied if sandal would have been able to provide me with a courtesy car when my service turned into warranty workand my car was not available to me over the weekend
I appreciate the costs to run a garage as I have worked in the trade for over 40 years but I fell that over £300 for a first service is expensive
All issues sorted asap
Would have been higher score had it not been for a 2 week wait for a service slot & difficulty in being able to contact service reception in the first instance to make an appointment. Appears to be a lack of resource.
A little frustrating that the only fault with the car was not repaired during the visit, requiring a further visit on the day, another phone call and a further day without my car next week
As only went for an MOT and brake fluid change I am fairly happy with the work. I raised some concerns about work done at another sandal dealership and expected the issue to be resolved unfortunately the same issues is still there.
Please see above. After 11/2 hours someone gave us a useless update that they were 'waiting for a technician to become free'. Dreadful experience.
The fault has actually been made worse
Very professional, knowledgable and friendly.
The problem with the clunking noise was not fixed.
all staff are very helpful
John and Craig had all the information I needed to make my decision and they helped me understand everything. John was very clear and I enjoyed negotiations to make sure it wad right for all of us.
I have bought cars from Sandal BMW previously and in particular have had a good experience from the same sales executive Ashley Baldry. He's an ok guy, keeps things simple and knows what he is talking about.
BMW kept us up to date with new cars progress from order to delivery. All my queries were dealt with promptly and pleasantly. After sales queries dealt with very efficiently by John Ledwold.
Just the overall experience - didn't feel hassled as I have in the past when buying cars.
Disappointed that the arrival of new car and the pick up of my old did not coincide with each other- had to pay over £80 to insure the old car for a week.
I have dealt with Stuart Ryman at Sandal BMW Wakefield for 10 years. He is knowledgable, totally professional, friendly and we can have a laugh together. He is 100% honest and straightforward to deal with and keen to make sure everything is right.
Everything went smoothly. Was kept informed off everything
A pleasurable visit from start to finish
Stuart Ryman, who we have dealt with for many years, is so professional and friendly, and because he knows the products so well can help you make the best decision. I would recommend him, and have recommended him to family and friends.
Great service for 30 years for us
As above, very helpful and professional service and really pleased with my new car and the deal on offer.
If I could give 10 stars I would give it, my Motability specialist was amazing
Again friendly and efficient
The salesman was professional during the purchase period, but after the deal was agreed he was slow at giving me updates on the build & delivery of the car. For some unexplained reason I never received the promised E mailed updates from BMW
They did give a refund of the head up display and £500 service package but there is a basic design fault which should have been rectified. I thing health and safety would not pass the vision for driving as perfect .
I didn't like the customer service I recieved. I wasn't updated on the status of my car and had to chase BMW to give me an update. The car didn't arrive when they said it would. I wasn't given a full tutorial of my car and had to read the manual.
each customer is treated as an individual - not just another number as is the case in mass market car sales
Good communication. Not pushy. Both John Ledwold & Stephen Thurman made the experience from start to finish very pleasant. Preview video of the car in the handover bay was a nice touch.
Stuart Ryman and Stephen Thurman continued to make the process a good experience. Delivery was made easier having completed financial documents away from the dealership.