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All the staff were courteous from my initial call through to the service and subsequent collection of my car.
I waited 3.5 Hours for a "Fast Lane Waiting" Oil Change and then they tried to Overcharge me.
Always superb service
Everybody very professional as expected from BMW.
Vehicle received damaged to the door when I was in for a check up, instead of replacing the door or spraying it, they applied polish to the dent and scratch which has reappeared. So put in an insurance claim against the dealership
Everything explained, work carried out and done in time specified.
Reassuring knowing genuine parts and lubes were used
Very, waiting for the car is great for me
Ask the operations director, Im dealing with him now
Reasoning given on the first question.In addition I had gone to the dealer previously to enquire regarding servicing was told to wait in the coffee area and left for over 30 minutes without contact , I left the dealership at that point.
Everything can smoothly,great customer service
Easy to book in, kept me updated and quick turnaround
First class service but was disappointed that one of reasons I took the car to the garage was that the axels inside of the wheels had become rusty, but was told that these areas were not covered by the warranty. This car is only 1 year old, 3900 mls.
Without being too over dramatic, Sandal BMW and parts/service person Tom (I think he was the manager) saved my life. Being without a car over a full weekend with three kids, work,football, dance classes and parties etc. would have been a nightmare.
he MOT was done perfectly and it was easy to book
Quality work done on my 3 series. I feel confident driving it knowing that it wont fail on me.
My tyre had a nail in it and was worried having to continue driving it whilst waiting a couple of days but I understand the tyre needed to be ordered.
If I have problem with my car I have confidence that it will be sorted.
Always happy with the service experience
What more can I say than above. Less is more
Service advisor very happy to explain any queries/questions I had regarding my car and the service carried out.
As I commented in the above question I've had issues in the past and the trust is being rebuilt between myself and the dealership but the service recently has been good ... I have just found that if I don't give 5 it won't let me complete survey
Service carried out, no problems and car ready for picking up as agreed.
All my expectations met
First class service. No room for improvement
Best service. Specially thanks to Ashley Baldry. Very helpful person.
Sandal have always taken care of my BMW cars. Attention to detail regarding care of the vehicle and excellent customer support throughout.
I needed an alloy wheel repair plus service and everything was done within the agreed timeframes and completed to a very high standard.
Department opens at 8am but never seen until nearer 8.30Vehicle seldom ready for collection at pre-arranged time.
I'll be completely satisfied if I'm able to get the vehicle I would like within the parameters I've set...
Reliable, friendly staff.
I had an issue with one of my alloy wheels which I and my friends agree looks very much like a fault in the wheel. The garage were adamant it was damage. They sent pictures to BMW. Who also said it was damage. Everyone of my friends think its faulty
Excellent service given.
pleasant & efficient as usual
Only thing is I was slightly charged higher than quoted on the phone but I didnt complain.
I wasnt 100% impressed with the exterior and interior clean that my car was given post service.
Everything needed done in a timely manner.
Ultimately I was happy with my service, my only gripe I that whilst the technician identified the issue with the coating of my alloys I was asked to contact the BMW garage I bought the car from myself to see if whether repairs were under warranty.
Overall very good but unable to get sat nav updated.
Failed to re set the service indicator
On time work, use of business centre to get some work done whilst waiting.
did exactly what was required
I didnt realise the waiting appointment at 2pm was anytime between 2 and 4 so didnt get away till after 4.30pm for an MOT
I have serviced by BMW's in Sandal BMW for the last few years,(bought my current BMW from there) and have found the experience quite satisfactory. This time was no different.
Efficient and helpful staff
The whole process was very professional and well organised.
Job done to my satisfaction
courteous and informed services
Everything went smoothly on the day but difficult to contact initially I tried phoning and emailing and had to wait too long for the appointment.
A1 Top class polite service
Good experience and informative
Work was completed first time, on time
Hassle free. Polite and efficient
Poor service from Sandal BMW. Car required a replacement tyre and oil service. Price agreed of c £163 for tyre but told 2 days before appointment cost had increased to c £225. Waited for service - 1.5hrs later than agreed time.
My name was misspelled the first time I brought the car in. I mentioned it this time and it's still wrong. It's Eyre not eyer.
They looked at what the car needed rather than simply using the registration plate, Leeds and Harrogate told me wha it needed based on plates and a huge cost with no ability to tell me why or what they were doing.
No health check on vehicle or communication of work done - very much weve done your service here are your keys bye
No full vallet
Service excellent and a very smooth transition
Everything went smoothly. Courtesy car available. Couldnt fault the service. Thank you.
WHile you wait service which was done promptly
Under cut the garage price where it was originally purchased
Efficient check in and car delivered back on time
Very helpful staff
The car was due for collection at 4pm and I was on my way to collect at that time before receiving a call to say the car was ready.
Very pleased but one small point: I was told the car had been cleaned outside and vacuumed inside. Neither the outside nor the inside had been touched. Im not complaining but if you say it has been done, then that is what is expected.
First rate service
Nice comfortable area to wait, was looked after by Matt who has looked after me before, and has always provided good service and good explanations of what has been done.
Every question I asked they had a answer which suited my needs and did everything there could to make sure I was happy
Service was fine, friendly staff. However, problem with towbar eye cover which disappeared at MOT. I think BMW should replace but when I again mentioned it at this service it was referred to the manager and I havent heard anything since
Staff very helpful.
What I needed I was given
Not everything goes to plan as one might like. But I have found Sandal to be courteous and polite. Communicative and helpful
Excellent and friendly customer service and all the work/repairs that needed doing on my car were done on the day while I waited.
Quickly an efficient service. Could have done with a nicer courtesy car and a better feedback on what service was carried out. I just assumed everything was fine because no one told me anything else.
Sometimes get passed about departments when calling but always feel work is spot on
Very efficient and friendly staff, Ive been a customer for years and the service is good.
Poor in every respect from staff to organisation
Good attention to detail by all. All things I needed were provided in a timely and efficient manner
Everytime we have a problem with the car They say its not included
I felt the car was not quite running at its best before the service so they ran a diagnostic check and found a problem which was rectified immediately under warranty. The service itself was first class.
They are always really helpful and provide very good customer service
Managed to book my car in for service at a time that suited me
Easy to book on line with very little wait for an appointment. Good communication throughout and car ready at the time requested.
Trusted dealership and also happy with the service they provide.
The service was excellent right from the day I booked in to the day I had the work carried out. Great customer service. ??
Great service from steve who delt with me but as i said above i have to return
Easily booked completed on time and good communication from staff
Excuses and poor attitude towards recurring faults
The work required was carefully explained, all staff I dealt with were friendly and very helpful.
I was assured the tyre sensor problems were resolved following the dealer having a minimum of four opportunities, on one occasion I was sat waiting for 2.5 - 3 hours and as a disabled diabetic find this approach to customer service a disgrace.
The car was booked in, I arrived on time and the service was carried out while I waited
from booking in to collecting spot on
I know my car is in safe hands.
Proffessional and efficient
Service was good however after my first service the car was fully valeted, on this occasion only the mats were vacuumed.
Ready on time, competitive pricing
Staff were polite and attentive very knowledgable
Service was excellent from ordering to collection
Sales department were very helpful with all aspects of me buying the car.
Very professional team made experience very straightforward
GOOD SERVICE BY SALESMANN
Always well informed through every stage.
All the staff were very friendly and helpful making me feel very welcome constantly offering hot & cold drinks. The centre itself looks very classy, very clean to the highest standard and very inviting.
Richard was excellent, 5 star service
we were looked after very well and all stages
Very well looked after and every thing went smoothly John Ledwold kept us fully informed
Paul kept me in the loop regarding my cars whereabouts via email also letting me know arrival dates and organising a time. I was always welcomed with a smile and a latte and I also found Paul very approachable to ask regarding any queries.
The salesman Stuart Ryman has served me well over the years and continues to do so. He goes that extra mile to ensure everything is as it should be and a thoroughly enjoyable experience.
Nothing was too much trouble. John Ledwold answered all my queries and was invaluable in helping me configure the car to exactly how i wanted it.It makes a refreshing change to deal with people who actually listen to your requirements.
Staff were great, smart BMW centre. Will go back for my next one.
Showroom immaculate, hospitality first class, sales representatives exceptional.
Excellent service, efficient, informative, very helpful and friendly
Made to feel a valued customer by both Paul and the financial sales representative.
Such a wonderful and comfortable place to do business.
Stuart and Craig helped a lot and kept me informed of the progress with my order. Stuart made the experience exciting by sending us updates and videos.
Very friendly staff throughout the whole process of buying making for a very pleasant experience.
Really friendly staff. Did not try to control me too much, gave me time to think, and put a really great deal on the table
Excellent, excellent, excellent!!! John Ledwold was fantastic, 10 out of 10 for his knowledge, help, service, absolutely brilliant. Would highly recommend John and will be seeing him again when we next change our car.
Great all round experience from start to finish
As previously mentioned, staff were accomodating and helpful in every way possible. Very thorough with paperwork and options and also patient.
Please see answer one
Waiting times are kept to a minimum. However there is plenty to keep you occupied if you have to wait. There is lots of facility/space for you to do some work if required (ie desk space / tea and coffee / Wi-Fi etc).
Completely satisfied would recommend to anyone
salesman and service excellent
Never had any problems with BMWs sandal
Exceptional customer service throughout.
Everything went perfectly and the salesman knew everything I needed to know and was very helpful