Customer Care Manager
Are you passionate about providing exceptional customer service? Are you always looking to exceed expectations and genuinely care about the experience customers receive? Do you enjoy getting into the detail of a problem in order to find a solution, and in doing so, actually help someone and make the future better?
Sandal has an exciting, brand-new opportunity with their Retailer in Huddersfield for a Customer Care Manager.
This is a very hands-on position within the Retailer. You’ll collaborate with the senior leadership team to identify areas for improvement and implement changes to ensure that the business meets and exceeds customer satisfaction expectations.
By monitoring customer feedback through various channels, and proactively seeking feedback from our customers, you’ll discover what our best practices are so that these can be replicated, or if on the odd occasion, someone’s experience falls short, you’ll find a way to fix the issue, so that the experience isn’t repeated in the future.
Your customer relationship experience should be comprehensive but not necessarily in the motor industry, although that is certainly an advantage, and ideally have practical knowledge of monitoring various customer portals and an in-depth understanding of Net Promotor Scores.
An attractive salary
24 days annual leave (plus bank holidays), which increases with your length of service, up to 26 days
An extra paid day off for your birthday
A car benefit scheme
A pension scheme
Free staff parking
If you’d like to join a privately owned business, who recognises the importance of their customers and is keen to provide an exceptional service, please email a copy of your CV and covering letter, indicating your notice period and salary expectations.
Previous applicants need not apply. Thank you.