Customer Retention Manager
Are you an enthusiastic and friendly person with excellent communication and promotion skills? You’ve found that you make a favourable first impression with customers and that they value your knowledge – sharing what you know to help customers make the most informed decisions about maintaining their car.
This role provides vital support to our Aftersales departments by increasing the number of Service customers visiting our Retailers, as well as maintaining contact with our existing customers to maintain our relationship. Additionally, by implementing bespoke, effective and measurable campaigns and customer contact activity, the business can look to reactivate the lapsed/lost customer base.
You will be a driven and motivated individual with excellent interpersonal skills. The ideal candidate will have previous retail motor industry experience in either service or sales and must demonstrate that you are prepared to work hard to be able to excel in this demanding role. The ability to plan ahead but be able to adapt to a changing environment is essential. You will also ensure our business potential is maximised and we exceed the expectations of our customers.
Your hard work will be rewarded with Sandal. Being privately owned, the facilities and training provided by Sandal are amongst the best that you will find. With top rates of pay and excellent career development opportunities, Sandal plan to recruit the best people to join our successful teams.
If you feel you fit the above profile, please upload a covering letter indicating notice period and your full CV.