Aftersales Retention Manager
Are you passionate about providing exceptional customer service and truly see the value in customer retention? Are you always looking to exceed expectations and genuinely care about the experience customers receive?
This role provides vital support to our Aftersales departments by increasing the number of Service customers visiting our Retailers, as well as maintaining contact with our existing customers to maintain our relationship. Additionally, by implementing bespoke, effective and measurable campaigns and customer contact activity, the business can look to reactivate the lapsed/lost customer base.
The ideal candidate will have previous retail motor industry in an Aftersales role and demonstrate that they are prepared to work hard to be able to excel in this demanding role. In addition, previous data management experience, as well as being fully conversant with GDPR / Data Management legislation will be an advantage.
Your hard work will be rewarded with Sandal. Being privately owned, the facilities and training provided by Sandal are amongst the best that you will find. We offer:
An attractive salary
24 days annual leave (plus bank holidays), which increases with your length of service, up to 26 days
An extra paid day off for your birthday
A car benefit scheme
A pension scheme
Free staff parking
If you’d like to join a privately owned business, who recognises the importance of their customers and is keen to provide an exceptional service, please email a copy of your CV and covering letter, indicating your notice period and salary expectations.