OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
240 ratings and 120 comments received in the last 90 days.
04 July 2025
Ashley and Charlotte were very helpful taking us through all the changes since our last BMW 4 years ago
04 July 2025
As above
01 July 2025
Again service was excellent.
01 July 2025
This is the 5th car I have bought from Sandal Wakefield, and each and every time the customer service has been excellent, from sales through to delivery.
26 June 2025
Great service, found the exact car within the Group and delivered on time.
17 June 2025
Fully great experience from start to finish
15 June 2025
When I went to collect my car as I given time and a clear demonstration of how everything worked
06 June 2025
From start to finish explained everything
04 June 2025
Perfect
13 July 2025
My MOT was done at short notice and though the car was in all day i was happy it was getting done so quickly.
12 July 2025
Good service carried out efficiently. Friendly staff
12 July 2025
They did what they said they would do and charged the quoted price. It took a little more than two hours but that's ok.
12 July 2025
There was too much focus on getting me signed up to the app (I was already signed up) you've now created me an extra profile, which is the main profile so I now have to choose every time I turn the car on, you also didn't wash the car
11 July 2025
Very satisfied with overall job
09 July 2025
The staff was very good with me very polite quality
09 July 2025
Overall Sandal never let you down. Very informative and helpful setting up the app' on my phone.
09 July 2025
Overall a very straight forward process through dropping the car off and being informed it was ready for collection.
09 July 2025
Service is good but on the expensive side
09 July 2025
They put the new tyres on exactly as agreed within the time and the car was washed and vacuumed before being returned. There was no marks on the wheels the tyres had been changed on. They did a complimentary health check and sent me a video.
04 July 2025
No pressure just friendly support throughout the process.