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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
443 ratings and 207 comments received in the last 90 days.
05 September 2024
Because the attention I received from the sales department was excellent!.
05 September 2024
Very good, again Louis was outstanding, very good service, helpful.
03 September 2024
The sales person (Ashley Baldry) went above and beyond to make sure that I got exactly the car I wanted, and he kept me well informed throughout the process with emails, phone calls and videos to ensure that I was fully informed. Excellent service.
15 August 2024
I have used John Ledwold for several purchases and I find his knowledge of the product and the friendly way he does business excellent, he is a credit. I have never felt pressured and he makes recommendations to help with the car purchase.
15 August 2024
Outstanding, made to feel like nothing was too much trouble
13 August 2024
The experience was second to none all the staff were helpful and friendly. The salesman Louis Cosgrave put us at our ease he explained everything about the car we were interested in but without any pressure we confident to make the sale.
06 August 2024
Overall process was stress free and straightforward
06 August 2024
Courteous, professional service as always!
03 August 2024
The sales team were professional and knowledgeable giving unhurried service exploring a number of vehicle options.
01 August 2024
Great customer service
30 July 2024
Very.
28 July 2024
All excellent
27 July 2024
We were kept informed at every stage
27 July 2024
Paul Bamford very good with Motability clients at Sandal Wakefield.
19 July 2024
Really helpful and very friendly
17 July 2024
Everyone at BMW Sandal are friendly and accommodating especially John Ledwold who always makes me feel a valued customer. My family and I have purchased all our BMW through him. He is truly an asset of the company.
17 July 2024
My enquiry was handled by Louis Nelson, he was prompt in returning my call and emails and was very knowledgeable and polite when we visited the dealership to collect our new car, the handover was not rushed and he answered all of my questions.
16 July 2024
Didn't sell us a car, but helped us buy one.Spent time with us sorting us out a good deal .Showroom is immaculate and inviting.Staff very welcoming.His is our third purchase from this centre.
15 July 2024
5 star review given for the 5th new car purchase with the same sales team and business manager at sandal bmw wakefield [john ledwold and steve thurman] who as ever were professional, courteous and very amicable
13 July 2024
Environment, service and knowledgeable team.
10 July 2024
Very professional throughout the whole handover. All very efficiently carried out.
09 July 2024
Paul kept me in the loop when my car would be read
09 July 2024
We chose the same vehicle as originally offered, no pressure, process went well & when delivery was delayed we were kept extremely well informed by Jack, even calling us on his days off, showing real commitment, care & made the process more personal
07 July 2024
Every one so helpful , not pushy and kept informed at all times on the progress
04 July 2024
Ikhlas was polite and understanding. He worked to get me the car and deal that I'd like
02 July 2024
Dealt with Ashley who provided an excellent sales service.
02 July 2024
Friendly service and really easy to make my purchase.
02 July 2024
The purchase of the car was easy. Unfortunately the car was to be delivered in Sept/Out. Initially for July. But allocations meant I lost out however the car was delivered in June and delivery and completion effortless
02 July 2024
Brilliant from start to finish. Full in-depth review of our needs and a quality deal was available . Clear explanations of the financials and then the arrangements to pick us up from the nearby station to take us to BMW Sandal was great.
02 July 2024
John Ledwold made a real difference to our whole purchase and delivery experience. By some distance, the best service I have ever received from a car dealership.
25 June 2024
Very satisfied
25 June 2024
Because I was very satisfied overall service excellent ??
21 June 2024
Everything from purchasing the car to collecting it went very smoothly. Rajat Shahi who delt with the purchase kept me informed of the progress every step of the way
20 June 2024
Very satisfied very well looked after by ashley
15 June 2024
As above went out of their way to make the process smooth
14 June 2024
Good communication and customer service
08 September 2024
Courtesy, politeness, service
07 September 2024
Amazing service
07 September 2024
Friendly staff that can't do enough for me.
07 September 2024
On time and facilities whilst waiting first class
06 September 2024
Great service
05 September 2024
Thorough assessment of vehicle. Clear explanation of actions required. Excellent communication from Sharon on service team
04 September 2024
Fantastic service and communication from Lauren and the technical team. All works completed as required.
04 September 2024
Executed as requested, alongside pointing out an item which required attention
03 September 2024
Good clear service
03 September 2024
The work was done quickly and efficiently and staff were extremely polite and friendly
03 September 2024
Just lacking a courtesy car.
03 September 2024
my car was dealt with and staff are very courteous
03 September 2024
I was well looked after from dropping car off to collecting my car Thank you
02 September 2024
Completely satisfied as always, a quick check in with friendly reception staff guiding me through the key drop off to Ebony who kindly kept me up to date with work progress and completion time.
02 September 2024
Very good experience, had loan car with no issues. Very good
01 September 2024
The staff were excellent and very friendly.
01 September 2024
I give a completely satisfied Because my car was finished way before the scheduled time
01 September 2024
Have done a great work
31 August 2024
Very helpful and friendly
30 August 2024
In for a recall. Staff were pleasant. Didn't get the wash/vac/aircon done but wasn't a big deal. I wouldn't want to wash my car either and saved me some pennies.
29 August 2024
Car feels good after service and fully cleaned for collection along with safety check video
28 August 2024
took time for text with video footage of car MOT
28 August 2024
From booking in with Pete to collection everything was perfect
27 August 2024
Quick service, done within the hour, good advice on some further work which is now booked for early Sept.
27 August 2024
Faultless with perfect service at every touchpoint.
27 August 2024
Very satisfied
25 August 2024
Prompt service.
25 August 2024
Friendly and efficient service.
25 August 2024
car done ontime
24 August 2024
Excellent communication and work carried out as promised
24 August 2024
Every point of contact was extremely polite and professional
24 August 2024
Everything went smoothly and my car was ready half an hour earlier than expected.
24 August 2024
Sandal bmw always offer top notch customer service
23 August 2024
Matthew's customer service was very.
22 August 2024
I am completely satisfied with the service
21 August 2024
Very neat installation and completed way quicker than expected.
21 August 2024
Whilst I was extremely satisfied with the facilities, service and support, the check in portal is a little time consuming and quite annoying. I shall going forward use the Reecption staff for check in... sorry
20 August 2024
Sandal Wakefield is a fantastic garrage.
20 August 2024
Extremely easy process. Totally hassle free
20 August 2024
Staff are always welcoming, helpful and informative.
18 August 2024
Very helpful
18 August 2024
We always get excellent service and nothing is too much trouble.
18 August 2024
Service carried out promptly whilst waiting using exec lounge to work whilst waiting. Was convinient and expeditious.
18 August 2024
I think the communication through the video gives you a great way of seeing the service process.
17 August 2024
Everything done as expected
15 August 2024
As I said previously, you just feel that you can trust you to do a good job.
14 August 2024
No complaints- everything was fine.
14 August 2024
I cannot fault any aspect
14 August 2024
Straight forward personal professional service.
13 August 2024
Good customer service, kept up to date and very courteous
13 August 2024
Quick polite informative Friendly easy to deal and communicate with
13 August 2024
Staff at Wakefield branch are always very friendly and accommodating Help me set up so i could work while i waited and service was done earlier than quoted
12 August 2024
Very satisfied ??
12 August 2024
Great communication and a good efficient service
12 August 2024
Always dealt with and kept up to date in a professional manner
10 August 2024
Always a great service, I got pick up and delivery service, very happy.
09 August 2024
Job done as advised
09 August 2024
Feel like
09 August 2024
Pete Freeman fantasic yet again
08 August 2024
Sandal were great, always polite and helpful.
08 August 2024
Had work done and I was always kept up to date with how it was progressing
08 August 2024
Repair work done was excellent and I was kept well informedo
08 August 2024
Totally satisfied
08 August 2024
It was only an MOT. Fortunately it passed so I was satisfied with that. Some follow up work needed and some costs presented. Completely satisfied.
07 August 2024
Professional throughout with good comms and video.
07 August 2024
Easy to drop off, easy to collect, kept informed throughout the day. Greeted by name in the car park the moment I stepped out of my car - nice touch.
05 August 2024
efficient, friendly & professional service
05 August 2024
Fantastic in everyway. I would like to give special mentions to both Amanda on reception and Sharon my appointed representative. Both lady's went above and beyond my expectations. I even recieved 3 bmw gifts.
05 August 2024
Your staff make the difference, they are welcoming and keep you informed
04 August 2024
John Ledwold made me feel very comfortable. He was confident and very understanding in the end.
04 August 2024
Really pleased with the communication throughout the process
04 August 2024
Good communication.
04 August 2024
Everything went according to plan.
03 August 2024
Could not fault it
03 August 2024
Straight forward service. Comms 10/10. Service 10/10. Friendly but professional staff. Can't ask for more.
02 August 2024
Instructions followed and kept notified.
01 August 2024
Great service, but it's getting quite expensive.
01 August 2024
Excellent service from aftersales
31 July 2024
Went above and beyond to accommodate me, particularly with a late return where they stayed open for me.
31 July 2024
Just the politeness and helpfulness of the staff.
30 July 2024
Quick and easy
30 July 2024
Very Satisfied, work is always completed in good time
30 July 2024
Very professional
30 July 2024
On time and great value
30 July 2024
Been using same dealers for over 30yrs
30 July 2024
Everybody polite and do exactly what they say they will
29 July 2024
Reception excellent the man outside who welcomed me was excellent saw I was struggling with a automatic courtesy car and sorted it however someone in there got my email wrong consequently I didn't get my MOT confirmation
29 July 2024
Everything went nice n smooth
29 July 2024
Everyone so kind and knowledgeable
29 July 2024
All good. I
28 July 2024
The constant updates on the cars progress.
28 July 2024
The entire service area, reception, and waiting and above all the staff make this a 5 star experience.
28 July 2024
Checked in online previous evening and then having to faff about with a key box when there was some e on reception happy to help.
28 July 2024
Sharon was great keeping me up to date with the progress on my car very helpful
28 July 2024
Job completed quickly and good communication
27 July 2024
Very professional...I was kept informed of the recall work throughout my visit.
27 July 2024
Very professional in all aspects
25 July 2024
I would always recommend Sandal Wakefield rather than other local BMW dealerships as we always experience high quality efficient and friendly service
24 July 2024
Very helpful staff and greeted upon arriving in the car park.
24 July 2024
Availability of appointment slots. In my experience I should be booking service visits a month before I need them, even longer if I need a courtesy car. Not helped by my limited availability admittedly. I can sometimes get to see my doctor sooner!
24 July 2024
Excellent as always
24 July 2024
Easy, no fuss service
24 July 2024
Unremarkable
23 July 2024
excellent staff
22 July 2024
Explained and a video of work carried out.
21 July 2024
Sandal Wakefield have always provided great service for me, everything from reception to return of my car is of a high standard
21 July 2024
The staff seem quite efficient,
21 July 2024
Take care of customers
20 July 2024
Everything were on time
19 July 2024
Brilliant service, gave us a courtesy car overnight when our car couldn't be fixed on the day and all problems resolved under warranty, really couldn't have asked for any more
19 July 2024
No issues with the servicing of the vehicle. Completed on time, provided video and also cleaned the vehicle. Price was as agreed beforehand.
19 July 2024
Sharon Teal was very good and kept me updated during the process. Very professional and quick.
19 July 2024
Overall normally service great.
19 July 2024
Your service representative James Gibson made the whole process stress free from booking the job in keeping me updated and sorting out the warranty work also pointing out the monthly interest free payments for the work I had done
19 July 2024
Service experience was good from arriving to the point I was leaving towards my car, work completed was great, car was washed great, however let down it was not dried.
17 July 2024
Not very for my other cars , a slot is booked , 1 hour for an mot and a given time for any else. So a short walk or a sit and read saves time and expenses.
16 July 2024
Everything completed as required
16 July 2024
The job was completed as arranged.
15 July 2024
Easy to book and garage kept in touch throughout the process.
15 July 2024
I dealt with James Gibson. He was excellent. ????
15 July 2024
easy to deal with
15 July 2024
Would be 5 stars but minor issues. 1. The car was in the garage for 8+ hours for a straightforward service, would prefer to pick it up earlier than 5.30pm 2. The oil change service was not synchronised with the car computer or my phone, so had return
14 July 2024
Brilliant service as always from James and the team. 5??
14 July 2024
Problem diagnosed quickly, and repaired in no time, new parts required to sort out the repair and cheap job done by top mechanics that can be trusted to work on my car.
14 July 2024
I only brought my car in for a summer health check, but I was very pleased with service I got from both Amanda & James. They spent time with me, so I didn't feel rushed or under pressure.
14 July 2024
Start to finish James Gibson kept me upto date with the process even sending the health check video to my personal email so I could physically see the works in progress and wear and tear of the breaks and advisory limits etc
13 July 2024
The staff were really friendly
13 July 2024
Everything was done in a timely fashion and we were treated well.
13 July 2024
Excellent continual communication is something important to me and Sandall BMW are great at this.
11 July 2024
Peter Freeman 5 Star service
10 July 2024
Good communication, quick resolution friendly and helpful all the way through
09 July 2024
Great experience with everyone and everything required concerning my car top service.
09 July 2024
Service went according to plan.
08 July 2024
Great service from James Gibson who also took the time to help me get re connected to the My BMW App which I had stopped using.
08 July 2024
Because I was completely satisfied.
07 July 2024
The service team are extremely helpful and listened carefully to my concerns before investigating the problems. Not frightened to seek help from BMW technical.
07 July 2024
Work completed to a great standard and in the timeframe discussed.
07 July 2024
Friendly staff
06 July 2024
Good service throughout
03 July 2024
A warm welcome and a friendly face goes such a long way in proper customer service and Sandal Wakefield have always done that.
03 July 2024
Quick and easy service. All work done within agreed timeframe.
02 July 2024
Sandal are a fantastic company to deal with
02 July 2024
From start to finish they have given me excellent service
02 July 2024
Service from all departments is spot on
02 July 2024
Brake service fine but unable to tracee annoying plastic rattle from nearside rear door area
01 July 2024
Top service by a top team
01 July 2024
Efficient, friendly and honest staff.
01 July 2024
Again service was excellent.
01 July 2024
Never like to spend money on tyres. sorry
30 June 2024
Goid experience with regard to service
29 June 2024
Everything went to plan
29 June 2024
James Gibson is a Diamond , professional and compassionate ( a rare combination in todays world ) Well done sir ??He even arranged a courtesy car ( I never asked for one) ...
27 June 2024
Professional, quick service but inconvenience in having to pick the car up despite it being a recall.
26 June 2024
The whole process from start to finish was easy.
25 June 2024
A job well done
25 June 2024
The car was dealt with as promised and in less time than anticipated.
23 June 2024
Always a pleasant experience, everyone is really friendly and I always get an honest and transparent assessment of my car's health. I never feel pressured into buying parts or services which is why I continue going there.
21 June 2024
My car was fixed but a number of problems occurred in the process which ruined the experience. My car was damaged whilst in the dealership and I still haven't received any information on what will be done. Also haven't received an invoice.
21 June 2024
Why wasn't the key just left with reception. I sat in a seat for 7 minutes waiting for the key to be handed to me. If there is an issue and a mechanic needs to speak to me I can understand. On a straightforward job it's just an unnecessary palaver.
21 June 2024
Dropped car off, deposited keys , easy
20 June 2024
Timely and high quality
18 June 2024
Job done in good time, pleasant informative staff.
18 June 2024
From Reception staff to bill paying everyone was friendly and efficient.
17 June 2024
Completely dissatisfied
17 June 2024
Friendly & efficient
16 June 2024
Easy, smooth and informative experience, very professional outfit.
16 June 2024
Not very good at returning calls
15 June 2024
Serviced to standard expected and very professional and clear vehicle inspection video.
15 June 2024
I have been using sandal for over 10 years, always excellent service. Sharon my service was excellent. Pleasure to deal with.
14 June 2024
Excellent service
05 September 2024
Very pleased with the service and attention to detail