OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
240 ratings and 112 comments received in the last 90 days.
17 June 2025
Fully great experience from start to finish
15 June 2025
When I went to collect my car as I given time and a clear demonstration of how everything worked
06 June 2025
From start to finish explained everything
04 June 2025
Perfect
03 June 2025
ok
01 June 2025
Again Top Class
21 May 2025
I have received excellent customer service from Ikhlas and Rob. They helpfully answered all my questions in a practical no nonsense way!
20 May 2025
Car was delivered in advance of the original expected date and the pickup was very organised and a smooth process from start to finish.
14 May 2025
No hassle, deal done in a matter of minutes
26 June 2025
No problems experienced
26 June 2025
The usual friendly, speedy efficiency. Sharon, in particular, was amazing.
26 June 2025
No courtesy car, as usual. Car was in for nearly two weeks and I was misled as to when it would be ready which made it very difficult to plan my life around not having a car.
25 June 2025
The customer service during my visit was excellent.
23 June 2025
Waited longer than the appointment due to e mix up but service advisor dealt with it brilliantly and was very apologetic.
23 June 2025
Extremely poor customer service. Had my car booked in at 8:30am for a break fluid service, car wasn't ready till 6:24pm that same day. No call for an update or an apology saying that they're behind or if things got busy. I myself had to do the chasin
21 June 2025
Quick and efficient
19 June 2025
great customer service and a reasonable cost
19 June 2025
Car collected and returned and to my knowledge recall work carried out satisfactorily.
16 June 2025
Advice given regarding battery(over 9 years old) will need replacing when problems occur again.
26 June 2025
Great service, found the exact car within the Group and delivered on time.