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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
350 ratings and 181 comments received in the last 90 days.
21 November 2023
Everything ran smoothly and efficiently. All questions and queries were answered
17 November 2023
Really helpful kept me informed during the wait for the factory order. Apologetic for the issues with the vehicle.
13 November 2023
Excellent and professional Service from Sandal BMW.
10 November 2023
I am extremely satisfied with the level of service provided
03 November 2023
Ikhlas was great from the first visit. Didn't push us to get things we didn't want and actually listened to what we wanted and needed from the car. The handover was made very special and Jacob was great at explaining how everything worked.
02 November 2023
Good accessibility for two people in wheelchairs and easy disabled parking.
17 October 2023
Couldn't fault it
13 October 2023
Fair with negotiating a price and during handover all the details and set up of the car were dealt with by the sales team for us.
11 October 2023
My only drawback was the extended delivery time of my car but I understand this isn't the dealership issue.
03 October 2023
BMW did everything they said and delivered on time.
02 October 2023
What truly stood out was the exceptional communication throughout the entire process. Louis kept me informed at every step, providing updates on my order and delivery timeline. I never once felt in the dark or uncertain about what was happening.
02 October 2023
Exalant
01 October 2023
Eacellent service
01 October 2023
From start to finish the process ran smoothly. Nothing was too much trouble and I feel confident that should I run into any future problems they will be sorted out without a problem.
29 September 2023
The car came on time as expected, didn't have to wait long to collect it!
26 September 2023
I was very well looked after by Louis Cosgrave and the wider team at Sandal. They treat you with honesty and decency - you really feel part of the family.
26 September 2023
Absolutley faultless dealership experience.
20 September 2023
Louis Nelson was really helpful and went into great detail when going through the options of cars.
20 September 2023
Nothing was too much trouble
07 September 2023
Very satisfied, very professional environment
05 September 2023
Louis Cosgrove took the initial enquiry and took me through all the steps in purchasing my new car and dealing with my p/x and also finding me the right spec car, I had looked else where and no one was as helpful as Louis, deal done in the day
04 September 2023
This is the 3rd BMW we have purchased from John Ledwold at Sandal BMW Wakefield and as ever the whole process from start to finish has been fantastic. Well recommended and would not buy from anywhere else or anyone else.
24 November 2023
My car was washed and vacuumed and the work was carried out smoothly.
24 November 2023
Punctual and courteous
24 November 2023
See above comments??
23 November 2023
Very helpful and polite staff
22 November 2023
As above.
22 November 2023
We have now bought our last 3 BMW's from John Ledwold at BMW Sandal Wakefield and the service from John and the team is excellent.
22 November 2023
Happy with the experience. Was kept up to date during the day on the My BMW App. Really appreciated the hospitality offered whilst I waited for my car.
22 November 2023
Everything satisfactory apart from high price to replace brake pads. Work was declined.
21 November 2023
Service was wonderful, my car was cleaned and I feel confident it was looked after. Quite expensive for the service.
21 November 2023
Good experience Even though didn't get to the bottom of rear indicator failure on both sides
20 November 2023
All went to plan, I was in a position to leave the vehicle all day. I got a call to say my vehicle was ready to be picked up a little earlier than planned. Receptionist were friendly as was the person who oversaw my service requirements.
20 November 2023
Car booked in very efficiently, good customer service displayed. Meet and greet very good as was the actual service with accompanying video. I did send a private email to Jake thanking him for everything.
20 November 2023
car repaired o.k.
17 November 2023
Still waiting for you to contact me regarding the outstanding repairs which were pointed out on my last visit,
16 November 2023
Friendly staff but was dealt with by a number of different people, not the person who was dealing with my vehicle
15 November 2023
airbag changed without problem
15 November 2023
The staff are always friendly. They are well organised and attentive. I'm confident my vehicle is in good hands.
15 November 2023
Lack of care
15 November 2023
Please reference my above comments.
15 November 2023
I would rather deal with the same person once started, however on this occasion I had 3 different people who dealt with me.
14 November 2023
I had no problem in the way l was treated
14 November 2023
Every thing went according to plan.
13 November 2023
Great
13 November 2023
See above
12 November 2023
Disgusting poor customer service
12 November 2023
Never kept updated by Lauren.
12 November 2023
Being a loyal bmw customer for over 10/15 years and absolutely loving the brand have purchased several brand new vehicles from bmw sandal Wakefield and a few used approved vehicles always used this branch and loved coming but now very disappointed
12 November 2023
Car was kept overnight for parts fixing in the morning, would be ready for 11.00am. Car wasn't ready until 11.45.
11 November 2023
Just the ease of the transactions
10 November 2023
As above
09 November 2023
Just perfect
09 November 2023
I must have an unusual X5 for you not to have an air filter in stock.
08 November 2023
As above didn't reset service computer and car is showing an issue
06 November 2023
Always do what they say
05 November 2023
Same as above
05 November 2023
Good as always
05 November 2023
Well organised and good explanation on what was carried out.
05 November 2023
I was told it would take 2 hours and it did, I was able to work on the WiFi while waiting for my car.
05 November 2023
Polite and friendly staff
04 November 2023
Easy booking for a service, MOT done with no problems. Unfortunately over all day team have no time to clean the car. Really I didn't have this kind of experience before.
03 November 2023
all done for another year
03 November 2023
A pleasure to deal with.
03 November 2023
As above
02 November 2023
I attended to collect my car as it was ready to collect I got there waited 30minutes to be told that my car was parked behind a do not start car so I hard to return in 2 days which resulted in me paying more fuel cost on the courtesy car
02 November 2023
Poor customer service
02 November 2023
Everything was fine, except I requested a free valet and clean, which wasn't done. but it was free, so I didn't complain!
02 November 2023
No information whatsoever provided on what was done. Some things not even done
02 November 2023
Zak provided with me excellent service, took me for a test drive and even took me for coffee, exemplary service!
01 November 2023
I booked for the diagnostic report to find out the actual problem of stuttering while slowing down, and laggy start. But they didn't give me any report or error codes. Even I requested, only physical check video they send me via email.
01 November 2023
Amazing customer service especially from James Gibson who went above and beyond! Real asset to the business!
01 November 2023
On arrival was offered comp car wash. said yes. wasn't done. contacted at 15:50 to say the car was ready. arrived 16:20 had to sit waiting for further 20 mins because it wasn't actually ready. App still says need tyre service after visit for 4 tyres
31 October 2023
Arranged to drop off I4 M50 for air bag repair and was informed i could get a lift to my work 10 minutes away. It took nearly a hour for the lift so late to work
31 October 2023
Fantastic this time round. Everyone was very helpful and friendly at Sandal Wakefield.
31 October 2023
Although the people I dealt with were understanding their interpretation of what is a warranty claim was far from satisfactory. A car 2 1/2 years old with 23,000 miles and alloy wheels beginning to corrode, completely unacceptable.
30 October 2023
Excellent staff. Excellent service as usual.
30 October 2023
See above
30 October 2023
The service team has been very professional but difficult to get hold of at busy periods. Always get a call back and they are excellent.
30 October 2023
A little late on getting the car ready but good friendly service and kept me informed with progress.
28 October 2023
There was nothing I would have changed the communication was excellent and nothing was too much trouble
28 October 2023
As above.
28 October 2023
Great service and communication
28 October 2023
I was very satisfied with the service
28 October 2023
The team are polite, efficient, helpful and always do a great job
27 October 2023
I was kept well informed of the appointment time and findings and at the same time had sales value my car and give approximate cost of buying a new vehicle
26 October 2023
see above although the manager would receive 5 stats! Communication with the customer seems to be the main issue resulting in dissatisfaction
26 October 2023
Everything went very smoothly
25 October 2023
Staff always helpful and friendly and professional. Only local BMW dealership I would use.
25 October 2023
A/A
25 October 2023
Great service , could not be faulted, price just dosent sit well especially as car was just out of warranty with no help offered by bmw as good will
24 October 2023
This would have been 5 stars but having dropped the car off at 8am and then finally getting the call at 5:30pm to collect for the cars first service was a little disappointing. I guess one of the reasons was a sat nav update needed doing.
23 October 2023
.
23 October 2023
Booking process and check in process is great. Was greeted in the car park, all excellent.
23 October 2023
Good communication during the warranty check, everything explained clearly.
23 October 2023
Just perfect customer service
22 October 2023
As above
22 October 2023
Great service. Thank you
21 October 2023
As above
21 October 2023
As above. I am grateful to be moving on from BMW, overall poor service.
21 October 2023
The technician was polite and personable. Called before carrying out additional work.
20 October 2023
very professional and friendly
18 October 2023
Would have been five stars, but had to wait three hours fo a two hour appointment.
16 October 2023
My car is on motability the service and MOT were done and I was kept informed at all times
16 October 2023
Not happily at all got a £167 bill for tests that were not necessary took it in for engine problems and they were testing my brakes tyres etc that was not necessary having the work done elsewhere now !!!!
15 October 2023
Excellent and informative good communication always.
14 October 2023
It would have been completely if they had updated my sat nav so I have had to book it in again
14 October 2023
Because I have left the car and in no time I have been called to let me know it's ready for collection.
12 October 2023
It's the not getting a courtesy car that lets you down that's all
12 October 2023
Sara made sure my car was sorted quickly as well as cleaned inside and out????
12 October 2023
just looked after very well
12 October 2023
Took my car in for a tyre check on a Thursday and told they couldn't do anything about it until the following Tuesday I went in the following day to complain and a new tyre was fitted because of a puncture.
11 October 2023
Good staff and kept informed each step of the way.
11 October 2023
Very satisfied
11 October 2023
Efficient. On time. No problems
11 October 2023
Friendly professional service
11 October 2023
No problems. Waited for the 2 hour express service which was completed on time and at the price quoted.
10 October 2023
All work completed as promised and the car was cleaned inside and out
09 October 2023
Completely dissatisfied. Not happy with the service provided.
09 October 2023
Cost is high for the service
08 October 2023
My car was initially booked in for 1 day for a repair, it took almost 3 days. I then collected the car and the next day it became apparent the puncture you had identified hadnt been fixed after all as they forgot meaning i had to return the next day
07 October 2023
Very expensive for two hours work and courtesy cars never available Always had at Lexus
07 October 2023
Mot done on car had nail in tyre but couldn't repair no tyre machine.And then car cleaning scratched before was told spray and they use brush on new cars didnt want it cleaning again. Had email then sent day after asking for work to be done on tyres.
06 October 2023
waited a month to get car in for headlight looking at and door scratching paintwork , did it get fixed "No" all they did was say bring it back when its got water in , I showed them photos but nope didnt belive me made me out to be a lier !
05 October 2023
Let me know exactly what needs doing to my car in the near future.
04 October 2023
From start to finish on this occasion all staff were really helpful within the service department especially Sara.
04 October 2023
I would most likely have given 5 stars but for the fact that I had a query and the call centre said they would get back to me but never did. More of a gripe with Sandal than BMW
03 October 2023
Kept up to date at all times and car was ready much earlier than expected.
02 October 2023
I've dealt with BMW Wakefield for 2 years but this was my best experience to date for these reasons: - MOT certificate was received via email as a PDF copy - Vehicle Health Report was received via email as a PDF copy and video - PDF invoice
02 October 2023
Everything was good apart from the quote to fix the washer nozzle of £142. I reattached in less time than it took you to quote a repair! I think it was a little disingenuous and it should have just been clipped in and not mentioned.
01 October 2023
Every thing was done to my satisfaction all very professional.Highly satisfied with the srevice.
01 October 2023
The staff make BMW Wakefield the sucsess it is by their down to earth manner and understanding of customer needs.
30 September 2023
Once again interaction between ourselves and BMW
30 September 2023
The service and MOT were carried out within the time that I anticipated and facilities were comfortable while I waited. The final bill was a little more than I expected with separate fixed charges eg £54 to change the spark plugs and £81 for a check
29 September 2023
Impeccable service
29 September 2023
I brought my car in as it got recalled, he told me it been on computer and nothing was wrong with it pipes etc but when i got in my car the engine manegmant light was on and has been on since. It seemed like because they not made any money no interes
29 September 2023
Everything went smoothly and was given plenty of information.
29 September 2023
Nothing told or any information given
27 September 2023
Extremely efficient and friendly service
27 September 2023
Left me with an engine warning light
27 September 2023
Great service
25 September 2023
Very satisfied
25 September 2023
Since purchase of this car 3years plus ago I have had top class communication with staff (example James showed me things on car I did not know I had ) .Sandal bmw gave me first class service, 7 years ago I was VERY unsatisfied.
24 September 2023
Great service, just a little rushed at the end when collecting the vehicle from service. No discussion or advice on the amber warning items found.
24 September 2023
Kept informed. Easy checking. Work done but expensive
24 September 2023
Pointless visit for recall. Couldn't be undertaken. Not advised when it can be done, no future date booked. Pretty poor.
21 September 2023
It took one year to arrange a URGENT recall
19 September 2023
Value for money and caring staff
19 September 2023
Got my car back with bumper scratched. Obviously I have seen that at home and I knew their answer already.
19 September 2023
Excellent service. Very knowledgeable technician.
18 September 2023
Always a friendly atmosphere with tentative staff. Easy check in and informative.
17 September 2023
Always get what we ask for and any further information we require and we trust their.
17 September 2023
Work completed as pronused
16 September 2023
Good communication
16 September 2023
All worked as it should.
16 September 2023
Well you have all the answers and parts ,plus car left clean.
16 September 2023
Again friendly and welcoming.
15 September 2023
Because a great service was provided.
14 September 2023
Because the manageress was so helpfull
14 September 2023
Asked for a fault check on sensor, given a price and decided not to proceed, then when invoiced I had already been charged for the labour to inspect, may as well have had the sensor changed while inspected
13 September 2023
I was given a time to bring my car in and I was told that it would be 2hrs max. I made people aware that I could be called for a hospital appointment at anytime due to my radiotherapy treatment. I thought that 2hrs was OK but it took 4.5 hrs (mot)
12 September 2023
Requested an automatic car as the person that uses the car has an automatic only license received a manual and told nothing they could do but luckily I dropped the car off.
11 September 2023
I informed the team that a quick service would be beneficial for me for work reasons, the staff couldn't guarantee any finishing time prior to 2:30pm, however the car wasn't finished until 3:45. For context I arrived at 8:30am
11 September 2023
The service date on the reminder text was different to the date I booked it for. I filled the envelope out with my details on but they kept contacting my wife because it was her details on the system so what was the point in filling out the envelope
11 September 2023
Great customer service
11 September 2023
Done on time.
11 September 2023
A part to be used in a small repair was not available on the day, so car needs to be rebooked for another day
10 September 2023
attentive professional staff
10 September 2023
There were pricing issues as my bmw app gave me a different price to the garage with the brake fluid service and the cars first mot.
08 September 2023
I have a great experience with Sandal Wakefield. Completely satisfied with the services.
08 September 2023
Excellent experience kept me informed throughout.
06 September 2023
I dropped the car off at 8am and waited at the centre. I left the building at 4:10pm with my car. It was only booked in for a software update. At 12 pm, I was surprised when the team told me they didn't know I was waiting.
06 September 2023
Poor service, car not washed and waiting in cafe as they forgot I was waiting
05 September 2023
Completely satisfied
05 September 2023
10/10
04 September 2023
Sandal are an honest garage who I trust to not rip me off when they are looking after my 5 series
04 September 2023
I was informed at every step of the Service Process and dealt with by people who were very professional, courteous and knowledgeable.
04 September 2023
Continue to get my name wrong
03 September 2023
Valeting not done
02 September 2023
The cars are great I've had them for years and now my daughter has joined the club, the only concern I would have that we left from the last service on her 2019 M135i a little concerned how quick the front brakes have worn in such a short time
23 November 2023
Very friendly knowledgeble team Nothing too much trouble Very pleasant showroom Test drive arranged with no fuss