OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
244 ratings and 138 comments received in the last 90 days.
24 August 2025
The purchase went smoothly On handover I was shown all the bits I needed to know
15 August 2025
Once again, Jack was amazing staying in touch regularly to keep me updated on the delivery date.
08 August 2025
No problems
26 July 2025
Excellent service from start to finish from John Ledwold at Sandal BMW Wakefield. Made the buying experience very comfortable and enjoyable. Would highly recommend him for any future purchases.
20 July 2025
incredible service received from Ikhlas Imtiaz, made the process from start to finish seamless.
04 July 2025
As above
04 July 2025
Ashley and Charlotte were very helpful taking us through all the changes since our last BMW 4 years ago
04 July 2025
No pressure just friendly support throughout the process.
01 July 2025
This is the 5th car I have bought from Sandal Wakefield, and each and every time the customer service has been excellent, from sales through to delivery.
27 August 2025
Everything explained thoroughly with speedy service.
27 August 2025
Required more information on what was going on
26 August 2025
had to drop the car off earlier , not as problem , completed on time , very happy
23 August 2025
Communication initially was poor with no call back from a few calls, it did get better though
23 August 2025
I bought my car 13 years ago from Sandal, and considered changing it for newer Bmw. However, it's been running really well as it's been serviced by Sandal, and to me still drives like a new car. Therefore, will keep coming back to sandal for servicin
23 August 2025
No problems. Everything went as planned.
22 August 2025
Very helpful
20 August 2025
The car came in on a recall but I was surprised for the entire car to be given a check over which picked up on damage to one of the tyres that we were unaware of. I liked the video we were sent of the inspection
19 August 2025
Communication poor - originally required for a day then went to 2 but that was only communicated at 4pm to me. Still no copy of the MOT Certificate or invoice 4 days later, so have had to chase. Far from the usual BMW experience.
18 August 2025
Really happy with my experience but as mentioned above I'd say that as someone who very rarely visits a dealership and this being my first time at Sandal. It would have been nice for the service advisor to go through all the work carried out
27 August 2025
Cannot fault the attention to detail and concern that the vehicle would suit my needs.