Loading...

ABOUT SANDAL WAKEFIELD.

Welcome to Sandal Wakefield BMW.

Latest News & Events

Show me

0 items found Done

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Jason Carter

Head of Business
  • Years at the dealership 18
  • Years in the industry 27
  • Department Head of Business
  • Hobbies Watching and Coaching Football and spending time with family

Mathew Crowhurst

Sales Manager
  • Years at the dealership 10
  • Years in the industry 22
  • Department Sales
  • Hobbies Endurance Running and Cricket

Adam Clarke

Sales Controller
  • Years at the dealership 16
  • Years in the industry 21
  • Department Sales
  • Hobbies Golf

John Kuster

Group Used Car Manager
  • Years at the dealership 20
  • Years in the industry 20
  • Department Sales
  • Hobbies Cycling, Walking and Spending time with my Children

Stephen Thurman

Group Retail Manager Controller
  • Years at the dealership 12
  • Years in the industry 28
  • Department Sales
  • Hobbies Gardening, Spending time with the family and Football

Matthew Wood

Retail Manager
  • Years at the dealership 1
  • Years in the industry 12
  • Department Sales
  • Hobbies Clay Pigeon Shooting

Ashley Baldry

Sales Executive
  • Years at the dealership 10
  • Years in the industry 11
  • Department Sales
  • Hobbies Moto GP and Swimming

John Ledwold

Sales Executive
  • Years at the dealership 8
  • Years in the industry 15
  • Department Sales
  • Hobbies Spending time with the family

Stuart Ryman

Sales Executive
  • Years at the dealership 11
  • Years in the industry 13
  • Department Sales
  • Hobbies Skiing, F1 and travelling

Paul Bamford

Sales Executive
  • Years at the dealership 10
  • Years in the industry 19
  • Department Sales
  • Hobbies Playing Xbox

Ray Simpson

Sales Executive
  • Years at the dealership 11
  • Years in the industry 18
  • Department Sales
  • Hobbies Football, Eating out, Spending time with the family

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I booked my car in to have summer wheels and alloys put back on. They had been in storage with BMW since November. Although my car had been cleaned inside and out the state of the alloys and tyres was dreadful. I only noticed this when I got home.

Service

As stated above the work was outlined prior to handing over vehicle and completed as stated.

Service

Tom kept me informed during the day. The problem with a way forward was explained and the issue resolved.

Service

Good efficient service.

Service

My car did not get the servicing on time.

Service

As above, although all the staff are very friendly and helpful I would use you again but request you don't clean my car.

Service

Every time I called to book a service there was nobody on the service desk. The advice was to come in and book an appointment. The reception staff started serving me then decided to take phone calls. Not a very personal experience.

Service

Well looked after at the dealership. Kept me informed. So much better than Stratstone in Leeds.

Service

All good apart from not being able to rectify a squeak on the brakes, being told it's just how it is with the performance brakes. I don't expect to buy and pay for such a high quality brand and it to squeak, quite embarrassing!! BMW SORT IT OUT

Service

Bit of a mix up with the service times, but the centre were very apologetic and it was a genuine mistake so no harm done

Service

No problems at all.

Service

Much better experience this time than the last when the car was in for a recall.

Service

Very good staff, although impression was given courtesy cars would not be provided, however just need to be requested further in advance. This was not clear when booking in, but was sorted with a driver to give me a lift home.

Service

After dropping the car off at 8am and picking it up at 5pm, the car was still not ready, we had to wait another 30 minutes.

Service

Simple, quick and easy. Complimentary drinks and comfortable waiting area

Service

Waited while work carried out and this wait was kept to a minimum.

Service

Very professional

Service

First class

Service

See note above. I would add that the brake pads looked new and the MOT technician should perhaps have checked who did the work on the cars wheels resulting in the two faults detected.

Service

Problem was solved

Service

Polite staff

Service

Quality service

Service

Very pleased with service and promptness and courtesy

Service

Fault rectified after car kept in overnight.

Service

I had to wait 5 months before getting the job done. Unusual for Sandal

Service

I went for a BMW Genius handover with Andy Burton. This was very enlightening and helpful. I also met up with my sales exec, Ray Simpson to purchase a Service plan. Again this was dealt with quickly and professionally.

Service

Very friendly staff and efficient servicing

Service

Car booked in for service and MOT to accommodate my day and ready to time for pick up.

Service

The work, a service and MOT was carried out reliably and I was well informed about progress and updated with a full report on conclusion, albeit only a couple of minor recommendations, which reflects the past good servicing.

Service

Initially I had to make several phone calls to find out what was happening with my vehicle and despite leaving several messages my calls were not returned.

Service

No problems

Service

Good experience for my most recent visit but had problems previously

Service

I would have been completely satisfied if sandal would have been able to provide me with a courtesy car when my service turned into warranty workand my car was not available to me over the weekend

Service

I appreciate the costs to run a garage as I have worked in the trade for over 40 years but I fell that over £300 for a first service is expensive

Service

All issues sorted asap

Service

Would have been higher score had it not been for a 2 week wait for a service slot & difficulty in being able to contact service reception in the first instance to make an appointment. Appears to be a lack of resource.

Service

As only went for an MOT and brake fluid change I am fairly happy with the work. I raised some concerns about work done at another sandal dealership and expected the issue to be resolved unfortunately the same issues is still there.

Service

A little frustrating that the only fault with the car was not repaired during the visit, requiring a further visit on the day, another phone call and a further day without my car next week

Service

Please see above. After 11/2 hours someone gave us a useless update that they were 'waiting for a technician to become free'. Dreadful experience.

Service

The fault has actually been made worse

Service

Very professional, knowledgable and friendly.

Service

Quick service.

Service

The problem with the clunking noise was not fixed.

Service

all staff are very helpful

Service

All good thanks

Service

Sit & wait in pleasant surroundings with good coffee

Service

A good job done on time. They checked out a query I thought I had and talked it through with me. The car came back clean and tidy.

Service

A pleasant experience from original booking of this car's first service and discussions to having the work done. Very disappointing that the corroded brake calipers weren't sorted under BMW warranty as they make a car of this marque look bad.

Service

Very helpful staff, would try to oblige any request

Service

Was told about a deal on tyres, when we enquired about the price match service that was advertised the colleague didnt have a clue about it and said they wouldnt price match kwik fit as there was a big difference in price. Wasnt shown any terms.

Service

As a facility, they go out of the way to ensure complete satisfaction to the best of their ability.

Service

Friendly, helpful staff.

Service

I would have placed the service at five star if the price was a little more reasonable.

Service

All done as quoted

Service

Friendly and efficient service

Service

Quick and helpful professional service

Service

Always reliable.

Service

Extremely disappointed as they have ruined my car, doesn't drive properly since service and now I keep getting amber warning message saying drivetrain. Also was promised a call back re warranty query relating to a part on rear bumper but no call yet.

Service

My car was collected and delivered back to me by a very professional and pleasant guy

Service

A very big service was done and we were treated well.

Service

Nobody came to see me about the car or what it was having done for its service. Everyone seemed to receive their car before mine even if they came in after me, even though mine was having the smallest service.

Service

see above-not actually convinced they did anything in the 9.5 hours they had the car!

Service

After having difficulty in booking I complained to the service manager on the lack of information I was give regarding on the service requirements of my car. Mathew returned my car and made the necessary booking/ collection of my car. Very pleased

Service

Just the overall experience - didn't feel hassled as I have in the past when buying cars.

Sales

Great staff

Sales

I have dealt with Stuart Ryman at Sandal BMW Wakefield for 10 years. He is knowledgable, totally professional, friendly and we can have a laugh together. He is 100% honest and straightforward to deal with and keen to make sure everything is right.

Sales

Everything went smoothly. Was kept informed off everything

Sales

Disappointed that the arrival of new car and the pick up of my old did not coincide with each other- had to pay over £80 to insure the old car for a week.

Sales

A pleasurable visit from start to finish

Sales

Stuart Ryman, who we have dealt with for many years, is so professional and friendly, and because he knows the products so well can help you make the best decision. I would recommend him, and have recommended him to family and friends.

Sales

Great service for 30 years for us

Sales

As above, very helpful and professional service and really pleased with my new car and the deal on offer.

Sales

Again friendly and efficient

Sales

If I could give 10 stars I would give it, my Motability specialist was amazing

Sales

The salesman was professional during the purchase period, but after the deal was agreed he was slow at giving me updates on the build & delivery of the car. For some unexplained reason I never received the promised E mailed updates from BMW

Sales

They did give a refund of the head up display and £500 service package but there is a basic design fault which should have been rectified. I thing health and safety would not pass the vision for driving as perfect .

Sales

I didn't like the customer service I recieved. I wasn't updated on the status of my car and had to chase BMW to give me an update. The car didn't arrive when they said it would. I wasn't given a full tutorial of my car and had to read the manual.

Sales

each customer is treated as an individual - not just another number as is the case in mass market car sales

Sales

Good communication. Not pushy. Both John Ledwold & Stephen Thurman made the experience from start to finish very pleasant. Preview video of the car in the handover bay was a nice touch.

Sales

Stuart Ryman and Stephen Thurman continued to make the process a good experience. Delivery was made easier having completed financial documents away from the dealership.

Sales

5* customer service from start to finish. Delivery was earlier than expected and we were given a thorough demonstration on collection of the car.

Sales

Friendly, professional but not pushy. Understood my needs and hopes.

Sales

The service I received at Sandal BMW was second to none. All staff were friendly, helpful and knowledgeable about the products and the car is even better than I thought it would be.