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Car was admitted within an hour of calling, the advisor (Adam) was friendly and informative throughout
Too long await. Car not ready..! Not properly washed.. definitely no quality in care...very poor. Functions inside car adjusted. A/c on full. Car seat position changed. My wheels were disgusting after the wash.
Confidence that my requirements were carried out to a very high standard
Job well done but disappointed to be asked to leave a deposit for fuel considering I always replace fuel used & pay a lot of money for the work done ...
Service work was completed in a timely manner as per quote while I waited. Excellent facilities with caring knowledgeable professional staff.
The are my local dealers and whether sales / service or after sales I have had always found everything they do to be first class.
Service booked, work carried out and vehicle returned as required within the day.
As above plus a lovely touch having the drinks, snacks and papers while you wait.
The staff at Sandal are all really great
From ordering the car you are kept updated throughout & the car only took 4 weeks from ordering to collecting the car
Everything was completed first time and returned to me in immaculate condition
Because it's true
Excellent all round service,went the extra mile to accommodate us
They carried out the work as agreed in the time agreed
Very good staff I had contact with
I still have a problem with my gear display even though the car has been in twice already
The staff were unhelpful and did not explain matters well. It took much of my time and a lot of effort to get some recompense for this.
At Sandal I always get good service and the staff are very knowledgeable Keep up the great work
The service is first class
See comments above.
We trust Sandal and you always are true to your word.
Friendly efficient service
Not all tyre pressures on swapped wheels were correct.
For some strange reason even though I gave my contact details to reception you called my parents phone number just told them car was ready calling y mother my wife. My mum had to call me to tell me my car was ready which was totally unacceptable.
I am increasingly frustrated by the booking process for service or factory works since the move to call centre at Huddersfield. Wakefield where I bought and service the car are excellent.
My car always feels like it's new again, servicing is excellent, the car gleams inside and out
When I purchased the car I am certain the first service was free that's I went ahead and bought a second new car from you ,that's why I am somewhat dissatisfied.
a pleasure to visit, stress free
The service was carried out quickly. Tom kept me very well informed as I had traveled a few miles and was waiting for the car to be done
Liked the short video sent to demonstrate problems with my tyres and the option to rectify this straight away.
After diving 15 miles in a courtesy car, the tyre had gone flat. The dealership then tried to male me pay for the tyre.
Great service and honest
Went over and above my expectations
Car serviced ahead of schedule
I thought the reception was unfriendly and not helpful
No problems car picked up notified when dropping off .
Booking & dropping off is so easy & helpful. Just wish they'd wash & vac inside! Always travel back from London to use dealership, previous 2 occasions car returned unclean.
As previous answer
Full explanation of the state of my car and what had been completed.
Excellent dealership. Very friendly, helpful and brilliant service
Good but a bit shocked to get there and then find my service was £500!!
Everything you want from an established company , from the reception staff , the work carried out and the notification of collection
More available appointments where BMW can collect and return the vehicle would be more useful. It is extremely diffiicult to have to drop off and then re-collect the vehicle during a working week.
I liked the opportunity to have a timed slot. Arrangements easily made and service carried out to time and scope discussed. Washed on completion, which was appreciated.
because at the end of the service the man came to me and said mr Beaumont your keys your cars ready not saying what as been done no paper work nothing I am a ex mechanic I like to get this info on the car I drive
Did not find it any better or worse than other dealers I have previously had with Audi or Honda or Ford
Steve Stunt kept us well informed of the status and cost of all work being completed.
20min wait to collect car despite other people arriving after & being sorted.Service advisor on call hold to BMW came and told me but just reinforced that was more important than customer.Service book left on seat but not stamped so had to drive back
No issues have arisen for me so very happy with Stuart the sales advisor as he knows what I want and does not try pushing things on you. (On a side note you need to sort the service side out as you are NOT competitive and should be looked into)
Dealt with quickly and courteously
Car running smoother and more economically than before service.
Easy to book in and carried out quickly with good communication before and during.
As above. This service seems genuine
No issues at all
I purchased my car from stratstone Leeds the staff were excellent there specially Ranjit, and Jonathon
Only brake fluid and warranty check so not too much to comment on. Only disappointment was inability to remove tyre valve caps so pressures not checked - supposedly too tight but I removed 2 by hand???
Spoke to your colleague that was sorting out my x1, about a f56 mini roof decal and fitment which was done fine. The only thing I was shocked about was the hourly rate you charge for fitting it at £165 hour. Every thing else was Fine.
The Service Section were not as polished or professional as the Sales Section. There appeared to be a less helpful attitude.
I booked my car in to have summer wheels and alloys put back on. They had been in storage with BMW since November. Although my car had been cleaned inside and out the state of the alloys and tyres was dreadful. I only noticed this when I got home.
As stated above the work was outlined prior to handing over vehicle and completed as stated.
Tom kept me informed during the day. The problem with a way forward was explained and the issue resolved.
My car did not get the servicing on time.
Good efficient service.
As above, although all the staff are very friendly and helpful I would use you again but request you don't clean my car.
Every time I called to book a service there was nobody on the service desk. The advice was to come in and book an appointment. The reception staff started serving me then decided to take phone calls. Not a very personal experience.
Well looked after at the dealership. Kept me informed. So much better than Stratstone in Leeds.
All good apart from not being able to rectify a squeak on the brakes, being told it's just how it is with the performance brakes. I don't expect to buy and pay for such a high quality brand and it to squeak, quite embarrassing!! BMW SORT IT OUT
Very good staff, although impression was given courtesy cars would not be provided, however just need to be requested further in advance. This was not clear when booking in, but was sorted with a driver to give me a lift home.
Much better experience this time than the last when the car was in for a recall.
Bit of a mix up with the service times, but the centre were very apologetic and it was a genuine mistake so no harm done
No problems at all.
Friendly and professional staff.
Pleasurable from start to finish
Everything went to plan Love the car
It was better than last time I bought a car. After deciding on my car I was kept informed and updated on every aspect. The little video Ashley provided on the car when it arrived was just lovely. Ashley also spend time talking me through the controls
John and Craig had all the information I needed to make my decision and they helped me understand everything. John was very clear and I enjoyed negotiations to make sure it wad right for all of us.
BMW kept us up to date with new cars progress from order to delivery. All my queries were dealt with promptly and pleasantly. After sales queries dealt with very efficiently by John Ledwold.
I have bought cars from Sandal BMW previously and in particular have had a good experience from the same sales executive Ashley Baldry. He's an ok guy, keeps things simple and knows what he is talking about.
Just the overall experience - didn't feel hassled as I have in the past when buying cars.
Everything went smoothly. Was kept informed off everything
Stuart Ryman, who we have dealt with for many years, is so professional and friendly, and because he knows the products so well can help you make the best decision. I would recommend him, and have recommended him to family and friends.
Disappointed that the arrival of new car and the pick up of my old did not coincide with each other- had to pay over £80 to insure the old car for a week.
I have dealt with Stuart Ryman at Sandal BMW Wakefield for 10 years. He is knowledgable, totally professional, friendly and we can have a laugh together. He is 100% honest and straightforward to deal with and keen to make sure everything is right.
A pleasurable visit from start to finish
Great service for 30 years for us
As above, very helpful and professional service and really pleased with my new car and the deal on offer.
Again friendly and efficient
If I could give 10 stars I would give it, my Motability specialist was amazing