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Friendly efficient service
Always given me good attention always get the feeling that the team want to help and ensure I'm satisfied
Agin communication and the one to one service was 100%
Everything was done as requested
Customer service fantastic
Quality of work and organisation was excellent
Great communication. Had to rearrange appointment owing to work but was easily managed. Calls returned as promised and video updating the checks conducted was useful.
Job well done
Great communication and very polite and helpful. Car was ready for requested time
Everything dealt with.
Kept informed throughout the whole process.
DID EXACTLY WHAT IT SAID
Excellent service from the team
Good service as always.
Very efficient courteous service.
Every went smoothly
Service team excellent at follow up and keeping us informed
Work carried out to complete satisfaction and according to time scheduled.
Very happy from booking the car in to collecting it. Job done exactly as promised, including the price!
Staff were very friendly and helpful.
Very satisfied with all service
Very friendly staff, from the two ladies on reception through to the service manager.
Fantastic. Very fast service. Liked they sent me a video of the check
Service completed in a timely manner received video update on works required
Service second to none
Because everything I wanted to be done , was done.
Helpful and clearEnjoyed watching the video
Always good here. Get well looked after
Service was completed at a date/time to suit my schedule and despite a 60 mile round trip it was worth it. Car was ready early and everything was done as promised.
To date the issue has been resolved
100% satisfaction from sales to service to finance
Great Service, kept well informed of issues.
The staff couldn't do enough for for me and gave me the nice surprise of gifting me the part, saving me a lot of money
Oil service, brake fluid change and replacement tyre all completed efficiently while I waited.
I'm a long-standing customer and recognised as such- it means a lot.
Service carried out in a timely fashion and kept informed at all stages
Very welcoming and helpful
Did what I asked them to
Personal service by the team from Paul Hartley down.
Nice environment and helpful staff.
Couldn't fault the service
I felt really confident that my car had been serviced properly. Any problems were brought to my attention.
Did exactly what you would expect, didn't really have much to do or say this time around, only came in for its 1st service.
Great service at a competitive price.
Service was clearly explained on the day.
Got exactly what I asked for in a timely fashion with no hidden costs
It met my needs
On time, honest and thoughtful
Tom Clarke, my advisor, is simply great.
From entering showroom receptionist very pleasant and helpful. Mathew very thorough when going through service had time to listen and explained everything in detail
I was quoted a price and that was exactly what l paid. No nasty surprises.
Detailed video presentation backed up with clear explanations from my service advisor
Although my issue persisted when the vehicle was returned, it was my own fault for only allowing a few hours for diagnosis etc. The car is going back soon for hopefully the issue fully fixing. Plus the video you guys send is a really nice touch.
Service carried out in accordance with instructions.
Car in and all done within 2 days! Fab service,all friendly people and great service!
All work done to a great standard.
Very satisfied, a professional and friendly service.
My transmission issue was fixed within 24 hours. This included ordering new parts. Also they did their best as my warranty was about to expire.
BMW sandal always give good service with a smile
Extremely professional and excellent, knowledgeable technicians. Work done to a high level.
Everyone was polite and professional and phoned to let me know when the service was complete.
I did have a service. A body part was replaced under warranty because it was cheaper to fit a new part than to repair the existing part
The staff are always professional and they give a first class service.
Delivered as promised, no issues.
Kept informed at every stage
Great service from start to finish
As above service manager always comes to see you before vehicle is driven to ask if all is good
Good service staff so polite and helpful
No issues or problems
I wouldn't take my BMW to any other garage. Great service, lovely staff and always made to feel a valued customer!
No wait, the car was impeccably detailed. The sales and finance team went above my expectations to deliver a great experience.
The team were great and I love my new car!
Purchase was simple and handover met my expectations
Great all round experience
This is the 3rd BMW I have purchased from Sandal BMW. My repeat custom is due to the professional, knowledgeable and inclusive service I receive from Paul Bamford in sales.
Just so easy going
Mostly distant communication and delivery process. Fairly satisfied.
No problems what so ever!
I was completely satisfied from the initial contact with Sandal, through to the handover process, made all the more pleasurable by the professional way I was dealt with by Stuart Ryman Sales Executive.
We had a "call back" situation when my initial choice of ordered vehicle arrived from Germany. John and Stephen managed the situation and alternative options brilliantly.
The CoVid restrictions made handover less interactive but ensured key features were explained. A blemish on the paintwork was quickly resolved.
Couldn't have asked for more, Ashley is a credit to BMW and Sandal's, he was incredibly knowledgeable, professional, and attentive. Fantastic service.
Great service, attentive but not pushy, helpful, knowledgeable.
Excellent service from Stuart as always. Extremely knowledgeable and helpful.
really nice people felt comfortable and looked after, at no point was I worried about wheeler-dealers that have put me off car shopping before.
Nothing was too much trouble for the sales staff.
Everything was carried out very professionally
very professional and helpful
Everything went smoothly when I arrived to complete purchase, John went through all the workings of the car before leaving, sending videos showing how to complete set up the car just for me in my own time. great experience from start to finish.
Really made to feel like a valued customer
I have had a good relationship with my dealer (Sandal BMW Wakefield) and Stuart Ryman, Salesman, for the last 12 years. He's courteous and extremely professional. We're able to share a good laugh too. I've always got exactly the car/spec I wanted.
From start to finish they were comprehensive and no question was unanswered.
It was as good as it always is. Kept updated and informed of progress of the order. Very professional with a light touch.
Apart from the restrictions covid 19 has brought a very good service provided
Andrew Jordan kept me updated and worked with me to purchase exactly what I wanted.
No hassle sales experience with no pressure, happy with part ex value and good test drive available. Excellent communication from sales executive (John Ledwold) while waiting for my new vehicle, and all questions answered fully, in a timely manner
Everything progressed smoothly and to schedule, even with the world as it is at the moment.