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Helpful and clearEnjoyed watching the video
Because everything I wanted to be done , was done.
Always good here. Get well looked after
Service was completed at a date/time to suit my schedule and despite a 60 mile round trip it was worth it. Car was ready early and everything was done as promised.
To date the issue has been resolved
Great Service, kept well informed of issues.
100% satisfaction from sales to service to finance
The staff couldn't do enough for for me and gave me the nice surprise of gifting me the part, saving me a lot of money
Oil service, brake fluid change and replacement tyre all completed efficiently while I waited.
Very welcoming and helpful
I'm a long-standing customer and recognised as such- it means a lot.
Service carried out in a timely fashion and kept informed at all stages
Did what I asked them to
Personal service by the team from Paul Hartley down.
Nice environment and helpful staff.
Couldn't fault the service
I felt really confident that my car had been serviced properly. Any problems were brought to my attention.
Did exactly what you would expect, didn't really have much to do or say this time around, only came in for its 1st service.
Service was clearly explained on the day.
Great service at a competitive price.
Got exactly what I asked for in a timely fashion with no hidden costs
On time, honest and thoughtful
It met my needs
Tom Clarke, my advisor, is simply great.
From entering showroom receptionist very pleasant and helpful. Mathew very thorough when going through service had time to listen and explained everything in detail
I was quoted a price and that was exactly what l paid. No nasty surprises.
Although my issue persisted when the vehicle was returned, it was my own fault for only allowing a few hours for diagnosis etc. The car is going back soon for hopefully the issue fully fixing. Plus the video you guys send is a really nice touch.
Detailed video presentation backed up with clear explanations from my service advisor
Service carried out in accordance with instructions.
Car in and all done within 2 days! Fab service,all friendly people and great service!
All work done to a great standard.
Very satisfied, a professional and friendly service.
My transmission issue was fixed within 24 hours. This included ordering new parts. Also they did their best as my warranty was about to expire.
Extremely professional and excellent, knowledgeable technicians. Work done to a high level.
BMW sandal always give good service with a smile
Everyone was polite and professional and phoned to let me know when the service was complete.
I did have a service. A body part was replaced under warranty because it was cheaper to fit a new part than to repair the existing part
The staff are always professional and they give a first class service.
Delivered as promised, no issues.
Great service from start to finish
As above service manager always comes to see you before vehicle is driven to ask if all is good
Kept informed at every stage
Good service staff so polite and helpful
No issues or problems
I wouldn't take my BMW to any other garage. Great service, lovely staff and always made to feel a valued customer!
Extremely satisfied, good service, friendly warm welcome.
The issue was dealt with straight away.
Service was as expected... excellent.
Great to see the video explaining what was being done and the condition of the car.
They have sorted out the issues they can but are let down by BMW
What you would expect from a premium garage
Everything was completed within the specified timescale. Personnel were helpful and welcoming, and make great attempts to keep visitors safe (due to Covid).
Even in lockdown the proceed was efficiently carried out in a customer friendly and timely manner.
From booking to collection, great service.
Everyone did a good job
Reporting is always very good and it's never been an issue getting minor issues sorted
Very efficient from start to finish . Work carried out on time and as expected
Just what I would expect from a very Professional outfit.
As always, 1st class service from Sandal Wakefield.
quick service and sorted everything asked for
Everything completed as specified at a cheaper price than quoted. Service team are always accommodating & will go out of their way to ensure they deliver a quality service.
Ditto see above.
The service was fine
As stated above
Polite and helpful staff providing an excellent service
Again, staff very helpful and friendly. Nothing too much trouble
The ultimate goal was achieved without any fuss.
As it says completely satisfied
All. Convenient. Easy
Everything was carried out very professionally
Everything went smoothly when I arrived to complete purchase, John went through all the workings of the car before leaving, sending videos showing how to complete set up the car just for me in my own time. great experience from start to finish.
very professional and helpful
Really made to feel like a valued customer
I have had a good relationship with my dealer (Sandal BMW Wakefield) and Stuart Ryman, Salesman, for the last 12 years. He's courteous and extremely professional. We're able to share a good laugh too. I've always got exactly the car/spec I wanted.
From start to finish they were comprehensive and no question was unanswered.
It was as good as it always is. Kept updated and informed of progress of the order. Very professional with a light touch.
No hassle sales experience with no pressure, happy with part ex value and good test drive available. Excellent communication from sales executive (John Ledwold) while waiting for my new vehicle, and all questions answered fully, in a timely manner
Apart from the restrictions covid 19 has brought a very good service provided
Andrew Jordan kept me updated and worked with me to purchase exactly what I wanted.
Everything progressed smoothly and to schedule, even with the world as it is at the moment.
The covid situation took away the personal touch, Not being able to visit the showroom in the normal way.
Excellent product knowledge, very responsive and professional