Loading...

ABOUT SANDAL WAKEFIELD.

Welcome to Sandal Wakefield BMW.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Jason Carter

Head of Business
  • Years at the dealership 18
  • Years in the industry 27
  • Department Head of Business
  • Hobbies Watching and Coaching Football and spending time with family

Adam Clarke

Sales Controller
  • Years at the dealership 16
  • Years in the industry 21
  • Department Sales
  • Hobbies Golf

John Kuster

Group Used Car Manager
  • Years at the dealership 20
  • Years in the industry 20
  • Department Sales
  • Hobbies Cycling, Walking and Spending time with my Children

Stephen Thurman

Group Retail Manager Controller
  • Years at the dealership 12
  • Years in the industry 28
  • Department Sales
  • Hobbies Gardening, Spending time with the family and Football

Ashley Baldry

Sales Executive
  • Years at the dealership 10
  • Years in the industry 11
  • Department Sales
  • Hobbies Moto GP and Swimming

John Ledwold

Sales Executive
  • Years at the dealership 8
  • Years in the industry 15
  • Department Sales
  • Hobbies Spending time with the family

Stuart Ryman

Sales Executive
  • Years at the dealership 11
  • Years in the industry 13
  • Department Sales
  • Hobbies Skiing, F1 and travelling

Paul Bamford

Sales Executive
  • Years at the dealership 10
  • Years in the industry 19
  • Department Sales
  • Hobbies Playing Xbox

Ray Simpson

Sales Executive
  • Years at the dealership 11
  • Years in the industry 18
  • Department Sales
  • Hobbies Football, Eating out, Spending time with the family

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Got the part needed

Service

The service was completed within the estimated time and the cost was in keeping with my expectations.

Service

A little late getting car back compared to asked time

Service

Alloy wheel trouble from the beginning and now it is showing a transmission fault. But because the warranty expired in Feb 2019. Sandal will not do anything about it without a charge.

Service

All tasks were completed as promised.

Service

Car washed and water marks all over Service history not updated When i highlighted it they updated it but has wrong mileage showing

Service

Car was serviced and the service I received was adequate.

Service

Didn't keep us up to date on progress. Service warning list remains on after service Poor experience in diagnosing intermittent problem

Service

The service was good and the advice given was excellent. I am somewhat concerned about the condition of the brakes in a car less than 4 years old.

Service

Sandal did ok but tried to justify the ridiculous cost by finally advising the cost of putting a goodwill claim to BMW which maybe they should have done up front?

Service

Really good service and staff.

Service

Big service and MOT completed on time

Service

Reception welcoming The person who spoke to us very nice, told us what we needed to know

Service

Job done in under a day

Service

The service was carried out in a timely fashion and same reasons as No. 1

Service

Good people look after me

Service

No problems. Everything was explained to me. No surprises!!

Service

The actual service when I arrived at the garage was excellent. It was trying to get booked in that was the problem.

Service

Very good attentive service

Service

Arrived at 8:00am as arranged left waiting for almost 30 mins before being seen

Service

Just excellent customer service and experience.

Service

Everything was completed efficiently and at a good price

Service

Booked work was done. Further visit booked to resolve noisy air conditioning which has been very difficult to find as the noise is not always present.

Service

Everyone we have dealt with from reception to after sales have been fab. Really friendly and trustworthy.

Service

No problem with the service I received from them last time

Service

Would have given 5 stars but the complimentary car wash was a little poor.

Service

Completely satisfied with the service, MOT and advice given about tyres. The car wash and interior cleaning is always appreciated.

Service

From the initial phone call booking the car in, through to its collection, the experience was first class. Many thanks to everyone concerned.

Service

Following the service all of the settings in the vehicle had been set to default and my setting not restored.

Service

No problems

Service

The reception was fine so was the time it took and all those I had to deal with was fine.

Service

Pleasant environment and timely service

Service

Excellent service however I was told the car had been cleaned inside and out. The outside was great but the inside only had a token gesture applied to it.

Service

From when I first booked the vehicle in the Service was excellent, everything was explained to me and I was looked after when I arrived at the Dealership the Service Advisor Adam was very helpful and explained the work they had carried out to me

Service

Great service

Service

Committed to getting the outcome done quickly and efficiently

Service

Would have been completely satisfied but lack of temp replacement car meant I had to make alternative transport arrangements.

Service

Very professional service from start to finish.

Service

Really good service, I was 20 minutes late dropping my car off, nothing was said and I still got my car back on the agreed time, not twenty minutes late.

Service

Great customer service and listened and acted on my requests

Service

Recall was booked and car fixed within a quick time frame

Service

Beautiful centre , amazing staff , and nice friendly atmosphere

Service

Top service from bmw sandal and Tom always a pleasure to deal with them no complaints However would be nice to put me in a slightly better loan vehicle considering I own a bmw m3

Service

Good service and attentive staff who were helpful

Service

Car was serviced ok but to long wait

Service

The service rep (Tony) was fantastic. In comparison to London Heathrow service centre, the professionalism and the customer care there was slightly below par. - The complimentary car wash was unsatisfactory - I was offered a complimentary gift that

Service

All the work was carried out on time and to standard

Service

Great service good communication with one point of contact, just too too long to resolve.

Service

everything we wanted and asked for was carried out to a very high standard

Service

Nothing negative to say

Service

The car was booked in for a service, repair a mirror and the tracker unit checking following recent problems. Apparently 8 hours was not enough time to do all the work so it has to come back again

Service

I asked to fit non run flats but was told you can't. I'm a member of several forums, all of which recommend changing to non rft.

Service

.

Service

It's just the price that impacted this score.

Service

Prompt and courteous service

Service

Good service. Reasonable prices for a dealership. Equipped customer waiting area. Able to book through the Connected app

Service

It was easy to book a service at a convenient time to me. It was ready to collect when promised, they had completed everything required, it was clearly explained to me what they had done, answered my questions and it was slightly cheaper than quoted.

Service

Dealt with recall problem at a time suitable to me. Quick and easy drop off and collection

Service

Always expect the Vehicle status reset & has been in the past. Had new rear brake pads fitted, it wasn't reset. - Disapointed. I asked if the new tyre that was required for the rear could be put on the front & was told it would be. It wasn't.

Service

Good caring people - interested in you as a person not just as a

Service

Service on the car was fine. Disappointed in having to leave a £20 note as deposit on the fuel, especially after the damage that Sandal BMW caused to my car during the previous visit. This doesn't happen at other garages...

Service

Fast, efficient and polite

Service

When car 1st booked in on arrival was told would need to rebook as needed more time for the job in hand. Inconvenient!! However on 2nd time all went very efficiently.

Service

Sander motors wakefield are always customer friendly and professional

Service

Good service, no drama

Service

Even though my car advised service was due, after about an hour of waiting I was advised that the service wasn't due only a brake oil change who was carried. I now have to book the car in again for the service another time consuming trip.

Service

Overall I was extremely satisfied with the service I received however when I received the car there was a defect with the drivers door wing mirror.

Service

Very helpful staff

Service

Happy with work carried out

Service

Great service, friendly people. The only thing that let it down was a black mechanic's handprint on one of my rear cream leather seats.

Service

Steve Strutt is professional, knowledgable and kind. Always a pleasure when dealing with service matters

Service

As Sandal's marketing team state "Privately owned putting the customer first". Sandal BMW Wakefield are first class, why would i travel from York to Wakefield, because they are not part of major motor group. Long may this continue.

Service

9.30 appointment made. At 11am I had to ask when tyre change would be done as I had another appointment. Was advised there is a 2 hour window for the work. Would have preferred to know that when booking.

Service

Picked me up and to collect car, all staff nice and friendly. Felt personal

Service

I had requested to change the default settings of various modes on my vehicle but not a single one was able to be adjusted. I think BMW ought to build more flexibility into the Service Settings so that vehicles can be tailored to owner requirements

Service

The only problem I had was that my car was washed before I took it back which I normally appreciate but on this occasion the car hadn't been dried/polished properly so looked worse that before it was washed.

Service

Excellent service as always from Tom

Service

Sandal have proved to be very customer focused, a characteristic which in reality is sadly missing in much of the auto trade.

Service

Nice welcoming, friendly and speedy service.

Service

Feedback taken by the team and actions always seen

Service

Car cams back looking brand new

Service

Efficient and polite

Service

Service superb as normal with my car valeted inside and outside and price wise was a lot more value for money than Sytners of Sheffield.

Service

Prompt and explained and courteous

Service

Great service as always

Service

Very detailed review of service. Extra care and recommendations of vehicle services and point to look out for.

Service

For the same reasons as stated above

Service

The service was done quickly with no fuss. I rang up on the Fri and was booked in for the following Mon after work for 2hr waiting appointment .

Service

Always do a great job with my car whatever is required

Service

It's true

Service

I was very satisfied!

Service

Excellent service

Service

I was able to hire a courtesy car for the day at a minimal cost which is vital when you only have one car. I was dealt with very efficiently by the technician.

Service

Wheel insurance product sold is not adequate enough. They refer you too a third party and can't do the job required. The BMW job isn't any good on the wheel refurb either.

Service

After the service the car drives better

Service

The car was collected from our home for the service. The staff are always very helpful, knowledgable and pleasant.

Service

I don't like the current system used to book vehicles in as you don't deal with the service department at Wakefield directly. The last two times I have been in, the wrong work is planned and courtesy card have not been available as promised.

Service

They wanted me to to take a loan car and leave my car. They lied and said the service takes 3 to 3.5 hours, it's 40 minute to drive from my home so I would rather have waited. However, I had to take the loan car and they charged me £18 for loan car

Service

As above ,had bmw cars for thirty years this will be the last

Service

2 months wait followed by wrong vehicle arriving. Problem solved very professionally.

Sales

Every thing was explained to us and car was well presented

Sales

Great experience

Sales

Lovely Professional team and very helpful, with follow up calls and service. Shout out to Matthew Kingston and Craig Linch

Sales

All staff are always friendly and it makes the visit memorable

Sales

All the staff at BMW Sandal were a pleasure to deal with. Stuart Ryman was very helpful and the team worked hard to keep the car clean in the pouring rain which was above and beyond given the British weather!

Sales

Sandal Wakefield supported me through the whole process

Sales

As mentioned above, from Sales, to Service to reception and even the free coffee isn't too bad to say it is free. A great, relaxed environment

Sales

Very pleasant environment and professional approach

Sales

Had excellent service now twice from the same dealership and sales team.