I booked my car in to have summer wheels and alloys put back on. They had been in storage with BMW since November. Although my car had been cleaned inside and out the state of the alloys and tyres was dreadful. I only noticed this when I got home.
As stated above the work was outlined prior to handing over vehicle and completed as stated.
Tom kept me informed during the day. The problem with a way forward was explained and the issue resolved.
My car did not get the servicing on time.
As above, although all the staff are very friendly and helpful I would use you again but request you don't clean my car.
Every time I called to book a service there was nobody on the service desk. The advice was to come in and book an appointment. The reception staff started serving me then decided to take phone calls. Not a very personal experience.
Well looked after at the dealership. Kept me informed. So much better than Stratstone in Leeds.
All good apart from not being able to rectify a squeak on the brakes, being told it's just how it is with the performance brakes. I don't expect to buy and pay for such a high quality brand and it to squeak, quite embarrassing!! BMW SORT IT OUT
Bit of a mix up with the service times, but the centre were very apologetic and it was a genuine mistake so no harm done
Much better experience this time than the last when the car was in for a recall.
Very good staff, although impression was given courtesy cars would not be provided, however just need to be requested further in advance. This was not clear when booking in, but was sorted with a driver to give me a lift home.
After dropping the car off at 8am and picking it up at 5pm, the car was still not ready, we had to wait another 30 minutes.
Simple, quick and easy. Complimentary drinks and comfortable waiting area
Waited while work carried out and this wait was kept to a minimum.
See note above. I would add that the brake pads looked new and the MOT technician should perhaps have checked who did the work on the cars wheels resulting in the two faults detected.
Very pleased with service and promptness and courtesy
Fault rectified after car kept in overnight.
I had to wait 5 months before getting the job done. Unusual for Sandal
I went for a BMW Genius handover with Andy Burton. This was very enlightening and helpful. I also met up with my sales exec, Ray Simpson to purchase a Service plan. Again this was dealt with quickly and professionally.
Very friendly staff and efficient servicing
Car booked in for service and MOT to accommodate my day and ready to time for pick up.
The work, a service and MOT was carried out reliably and I was well informed about progress and updated with a full report on conclusion, albeit only a couple of minor recommendations, which reflects the past good servicing.
Initially I had to make several phone calls to find out what was happening with my vehicle and despite leaving several messages my calls were not returned.
Good experience for my most recent visit but had problems previously
I would have been completely satisfied if sandal would have been able to provide me with a courtesy car when my service turned into warranty workand my car was not available to me over the weekend
I appreciate the costs to run a garage as I have worked in the trade for over 40 years but I fell that over £300 for a first service is expensive
Would have been higher score had it not been for a 2 week wait for a service slot & difficulty in being able to contact service reception in the first instance to make an appointment. Appears to be a lack of resource.
As only went for an MOT and brake fluid change I am fairly happy with the work. I raised some concerns about work done at another sandal dealership and expected the issue to be resolved unfortunately the same issues is still there.
A little frustrating that the only fault with the car was not repaired during the visit, requiring a further visit on the day, another phone call and a further day without my car next week
Please see above. After 11/2 hours someone gave us a useless update that they were 'waiting for a technician to become free'. Dreadful experience.
The fault has actually been made worse
Very professional, knowledgable and friendly.
The problem with the clunking noise was not fixed.
all staff are very helpful
Sit & wait in pleasant surroundings with good coffee
A good job done on time. They checked out a query I thought I had and talked it through with me. The car came back clean and tidy.
A pleasant experience from original booking of this car's first service and discussions to having the work done. Very disappointing that the corroded brake calipers weren't sorted under BMW warranty as they make a car of this marque look bad.
Very helpful staff, would try to oblige any request
Was told about a deal on tyres, when we enquired about the price match service that was advertised the colleague didnt have a clue about it and said they wouldnt price match kwik fit as there was a big difference in price. Wasnt shown any terms.
As a facility, they go out of the way to ensure complete satisfaction to the best of their ability.
I would have placed the service at five star if the price was a little more reasonable.
Friendly and efficient service
Quick and helpful professional service
Extremely disappointed as they have ruined my car, doesn't drive properly since service and now I keep getting amber warning message saying drivetrain. Also was promised a call back re warranty query relating to a part on rear bumper but no call yet.
My car was collected and delivered back to me by a very professional and pleasant guy
A very big service was done and we were treated well.
Nobody came to see me about the car or what it was having done for its service. Everyone seemed to receive their car before mine even if they came in after me, even though mine was having the smallest service.
see above-not actually convinced they did anything in the 9.5 hours they had the car!
After having difficulty in booking I complained to the service manager on the lack of information I was give regarding on the service requirements of my car. Mathew returned my car and made the necessary booking/ collection of my car. Very pleased
Just the overall experience - didn't feel hassled as I have in the past when buying cars.
I have dealt with Stuart Ryman at Sandal BMW Wakefield for 10 years. He is knowledgable, totally professional, friendly and we can have a laugh together. He is 100% honest and straightforward to deal with and keen to make sure everything is right.
Everything went smoothly. Was kept informed off everything
Disappointed that the arrival of new car and the pick up of my old did not coincide with each other- had to pay over £80 to insure the old car for a week.
A pleasurable visit from start to finish
Stuart Ryman, who we have dealt with for many years, is so professional and friendly, and because he knows the products so well can help you make the best decision. I would recommend him, and have recommended him to family and friends.
Great service for 30 years for us
As above, very helpful and professional service and really pleased with my new car and the deal on offer.
Again friendly and efficient
If I could give 10 stars I would give it, my Motability specialist was amazing
The salesman was professional during the purchase period, but after the deal was agreed he was slow at giving me updates on the build & delivery of the car. For some unexplained reason I never received the promised E mailed updates from BMW
They did give a refund of the head up display and £500 service package but there is a basic design fault which should have been rectified. I thing health and safety would not pass the vision for driving as perfect .
I didn't like the customer service I recieved. I wasn't updated on the status of my car and had to chase BMW to give me an update. The car didn't arrive when they said it would. I wasn't given a full tutorial of my car and had to read the manual.
each customer is treated as an individual - not just another number as is the case in mass market car sales
Good communication. Not pushy. Both John Ledwold & Stephen Thurman made the experience from start to finish very pleasant. Preview video of the car in the handover bay was a nice touch.
Stuart Ryman and Stephen Thurman continued to make the process a good experience. Delivery was made easier having completed financial documents away from the dealership.
5* customer service from start to finish. Delivery was earlier than expected and we were given a thorough demonstration on collection of the car.
Friendly, professional but not pushy. Understood my needs and hopes.
The service I received at Sandal BMW was second to none. All staff were friendly, helpful and knowledgeable about the products and the car is even better than I thought it would be.
Sandal
Wakefield
