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Professional and courteous service
Good Price , service time carried out as stated , friendly staff
reports are accurate
Very professional outfit every thing explained along the way
Easy booking, with an appointment at a time which suited me, and work completed on time.
Quality product. Very friendly service staff. I like to hire a car for the day to try out different models
Friendly knowledgeable staff
received telephone calls as stated, polite helpful staff
Very professional service
Excellent communication throughout, staff very pleasant and efficient
Always satisfied with Sandal BMW Wakefield over many years.
First class service
Service managed efficiently and quick drop off / pick up
Jackie on reception is always extremely pleasant and helpful, amazing customer service. Craig was also great keeping me informed every step of the way whilst work was being conducted on my car.
First class service everything explained and no hidden surprises.
Car left for charging cable recall, but was also given a health check and clean which I wasn't expecting. Comprehensive check over video sent too.
All my requirements were met.
A professional service
On my service there was a small problem but I was notified quickly an it was sorted out
Steve Strutt did a great job as usual
From arranging service with the service manager to the meet and greet from Chris, to the courtesy car on the day all was as I expected and had been told it would happen.
I would not choose anyone else. Always, over many years, had excellent service from the whole team. I trust their knowledge and honesty.
The car was ready as arranged and the car looked great having been cleaned ad tidy
Everything seems to be very carefully done. The impression is of a thorough job done well.
No fuss and carried out in a timely manner
All staff were very helpful from start to finish
They did what they said they'd do and got my car back to me ASAP
Excellent service. Ready at agreed time.
The work was done quickly and my car looked great when i pick it up
Very Informative and great friendly service
Excellent customer service
Extremely professional staff, polite, and my car was ready when they said it would be
Tom Clarke was helpful and straightforward.
From initial phone call to book in all members of staff were extremely keen to help and gave a great level of service throughout
Went extra mile to make sure I was happy with the finished job.
I waited in comfort for my car to be serviced, wifi and live tv were available with a choice of drinks available. The service was completed in the time stated.
Sorted out software issue, was able to get an appointment without too much delay.
The staff that I had dealings with - John the salesman, and Mat in Service could not have been more helpful and friendly - always responding to my calls and keeping me in the loop at all times.
Completed on time while I waited.
Dedicated service.lovely staff right from reception to garage.
Happy with the service and quality of work carried out. It is just difficult to get through to talk to anybody. It always
No fuss , dropped off night before and picked up the following day.
I got the service I was told, and repair seems to have worked
They also checked my car over underneath and gave me peace of mind everything was in good condition
I was fully informed all the way through
It was easy and quick to leave my vehicle.
I was pleased with the work.
They did the job no problems
I thought the cost of the service was reasonable.
I have had connections with Sandal for many years, and have always been happy with the standard of workmanship and customer service.
quoted price in advance
As above, plus they kept to the agreed timescale.
Video sent detailing service and inspection.
Efficient and friendly service
My car is always looked after like it's new. The team are curtious and look after their customers
Easy to arrange my appointment and was able to wait in comfort for the work to be carried out.
Very helpful and informative.
From entering the dealership to picking my car up after completion of the work the staff were very courteous. My service rep kept in touch every step of the way and the inspection video was an excellent demo of the issue with the car.
All sorted very easily and efficiently, along with a complimentary car clean
All work carried out on time as requested
Good feedback after service completed
From start to finish I was communicated with regarding drop off, work, progress and collection. Steve was brilliant
Very satisfied as I was able to pick the car up the same day as drop off
Was able to make the service booking at a time to suit me & the work was carried out quickly while I waited.
Again, very efficient service
All works completed swiftly, all staff very friendly and thorough.
Good service by all
Clarity over cost of service. Warm welcome and very Covid aware with regard to where to sit etc
The work required was completed as expected
Great, kept me informed at all times on what work had been carried out on my vehicle.
Excellent service & friendly staff
Very professional and friendly service.
pleased with the service
The most helpful staff i have ever had the pleasure to deal with
The service we received for Ashley Baldry was outstanding from start to finish
This is the 4th vehicle purchased from the dealer 5 including another family member Stuart and Stephen give outstanding service Stuart went above and beyond this time to help us get a deal in difficult times
Stephen and Paul are real stars and a credit to Sandal BMW, they handled my enquiry very professionally with great care to match my needs and budget, they do all this in a very friendly manner so no need for any hard sell, worth the 50mile round trip
The service I received was excellent, very helpful and nothing was too much trouble.
I'm a customer of long standing and the way I am treated makes believe that this means something to the dealership.
Totally hassle free experience
Very professional service throughout
Great service and communication
Good hand over.
Quick responses to my questions, kept me up to date during the build process. Very busy but made time when needed to discuss anything with me.
The work that the team at Sandal BMW, particularly John Ledwold, put in to making my new car experience an excellent one. The communication and service has been brilliant.
Everything was perfect
The process was fully explained and we were kept fully informed throughout . Staff had a good knowledge of the various car models on offer . I was given a clear handover of the car and would feel comfortable contacting the Wakefield garage in future.
Collection went well, and made sure the dog guard was fitted well, and adjusted accordingly
All relevant information was supplied. All questions were answered comprehensively. There were no problems or delays at any stage.
Efficiency all the way from purchase to handover
Again great service
Sandal Wakefield just seem miles ahead of its dealer competitors, the effort they put in to get the deal that suits the customer is commendable and the reason for my repeat business, I look forward to buying my next BMW from this dealer.
The BMW centre were open and straightforward in negotiation and gave a realistic expectation of factory lead times. The handover was professional and I felt that it was a safe environment despite COVID restrictions.
Always a seamless process to order a new BMW with Sandal BMW
A BMW represents a very large purchase. All the staff involved gave me all the information I needed, in a respectful manner, but most important, they gave me the time I needed to come to the right decision for me.
Under the current circumstances everything was made as easy as possible.
As always, from the informed sales experience to finance product journey, the service received is gold standard white glove.