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ABOUT SANDAL WAKEFIELD.

Welcome to Sandal Wakefield BMW.

Meet the team

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Paul Hartley

Sales Manager
  • Years at the dealership 1
  • Years in the industry 16
  • Hobbies Running, Cricket and Football

Adam Clarke

Sales Controller
  • Years at the dealership 19
  • Years in the industry 26
  • Hobbies Charity Work for Norton & Malton Lions

Stephen Thurman

Group Business Manager
  • Years at the dealership 14
  • Years in the industry 34
  • Hobbies Gardening, Park Runs & Travelling

John Kuster

Used Car Manager
  • Years at the dealership 22
  • Years in the industry 22
  • Hobbies Cycling, travelling around Italy, Rugby

Craig Linch

Retail Manager
  • Years at the dealership 9
  • Years in the industry 11
  • Hobbies Clay pigeon shooting, watching live bands

Amy Crann

Retail Manager
  • Years at the dealership 1
  • Years in the industry 6
  • Hobbies Travel and Yoga

Ben Johnson

Retail Manager
  • Years at the dealership 1
  • Years in the industry 8
  • Hobbies Going to the gym, Travelling

Carl Evans

Retention Manager
  • Years at the dealership 4
  • Years in the industry 4
  • Hobbies Coastal Walks & Folk Music

Ashley Baldry

Sales Executive
  • Years at the dealership 13
  • Years in the industry 14
  • Hobbies MotoGP, Swimming

Andy Jordan

Sales Executive
  • Years at the dealership 1
  • Years in the industry 19
  • Hobbies NFL, Indie music

Ben Dickinson

Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Hobbies Snowboarding, Golf

John Ledwold

Sales Executive
  • Years at the dealership 10
  • Years in the industry 20
  • Hobbies Walking

Paul Bamford

Sales Executive
  • Years at the dealership 13
  • Years in the industry 16
  • Hobbies Cycling, Swimming, Xbox

Ray Simpson

Sales Executive
  • Years at the dealership 13
  • Years in the industry 21
  • Hobbies Liverpool FC - Champions of Europe

Rob Chapman

Sales Executive
  • Years at the dealership 1
  • Years in the industry 21
  • Hobbies Lead singer of a band

Stuart Ryman

Sales Executive
  • Years at the dealership 14
  • Years in the industry 16
  • Hobbies Skiing, Football

Tom Jack

Sales Executive
  • Years at the dealership 1
  • Years in the industry 3
  • Hobbies Formula 1, Gym, Football

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service

Service

Sad to say awful.your front of house people let the back room staff as the car was valeted beautifuly

Service

Car was serviced, washed and hovered. Although I planned to do it the next day. Saved me a job!!!!

Service

Steve the service manager is very good

Service

Car was dropped off at appointed time and was ready to drive away at agreed time. It had been cleaned and valeted.

Service

Easy process and fast service

Service

job was done as agreed on the day and in time

Service

The dealership were unable to update the service record on the car but didn't tell me, causing me to make a return journey when I found out by looking on the idrive system. The service record is still not updated.

Service

The staff are extremely courteous and helpful, whether on the phone or in person. The showroom is a pleasure to visit.

Service

As usual the staff were friendly and courteous. The work was carried out quickly and efficiently.

Service

Everything went to plan and on time

Service

Unable to fault any part of this service

Service

Never had a problem staff helpful and caring..

Service

see my previous answer.....same applies

Service

Kept up to date at all stages

Service

Car was ready on time with all work done and cleaned too. My service reception guy even replaced battery in key as he told me my X1 computer warning came on as he drove my car round for me to drive home.

Service

Mot booked for 13.30 but with problem abs light told to bring in 10.30 am. Took 5 minutes to find and would cost £1700. Called at 15.30 to see if car was ok to pick up. Told mot had not been done but should be ok for 16.00. Still waited 20 mins there

Service

Everything was pleasant and straightforward

Service

All work carried out as per recall and service completed at the same time. Loan car supplied was spot on and my car was clean and ready to collect as advised which made my life easier!

Service

Poor service from the shop floor through to the management

Service

After repair car had to go straight back into workshop, to complete repair.

Service

The car had to be returned for a second visit due to an array of error messages appearing on the dashboard after the recall modification and software update performed on the day of the service. Told it was a loose connection.

Service

Great staff

Service

Great customer service from Jordan Walker. Liked the email link to a video of detected issues.

Service

Over satisfied, very friendly and professional staff

Service

Had a problem with my car and they fixed and resolved it within a day

Service

No complaints with the service provided.

Service

All excellent other than suggestion that I needed new wiper blades front and rear at a ridiculous cost of nearly £90. In my view they were and still are performing fine.

Service

Professional and courteous

Service

My service and MOT were carried out in the time frame agreed.

Service

I was kept in touch at each step during the service and schedule of work required

Service

KEPT IN THE PICTURE THROUGHOUT

Service

Every member of staff is very friendly, helpful and totally professional. It is a joy to take my car in for a service

Service

Very friendly. Answered all questions truthfully about the work done and needed.

Service

The technicians on the car seemed reliable and efficient for what was a big job. The car runs perfectly after a few teething issues.

Service

keep it up

Service

Kept informed of the progress

Service

A great team

Service

Always good serivice

Service

Staff couldn't be more helpful. Felt like they really looked after me during the 7 hours I was on site at the dealership.

Service

Loan car was excellent- didn't want to give it back. Everyone encountered was welcoming and helpful

Service

As always a very professional, friendly and efficient service

Service

As above , you did what you said you were going to do in the timescale advised. You notified me of any potential issues for me to deal with in my own time.

Service

timely polite experience

Service

Very good experience

Service

The service was good but kept ringing to explain every little detail which is about annoying when your at work.

Service

As above

Service

Work was completed as requested in a speedy time.

Service

A little late in completing service.

Service

Because I was

Service

Work carried out on time

Service

Very satisfied this time as should be.

Service

only just started using Sandal last 18 months and thoroughly helpful from parts to service best dealership ive used in last 20 years of owning BMW`s

Service

Very friendly staff

Service

Service at Sandal Wakefield not bad apart from showing total disregard for the fact that my car was going to be off the road for god knows how long waiting for a faulty drive shaft coming from (they haven't got a clue where it's coming from) nor care

Service

There was an issue with ordering the tyre which meant I could not pick my car up when agreed. However, the team did all they could to resolve the issue and their efforts following this were exemplary.

Service

Excellent service!

Service

The work and service carried out on my vehicle was excellent.

Service

Service fine, no problem. 1 week later service light tells me next service in Apr 20 at 9000 miles?? Annoyed that on second time of asking a request was made re removal of a small dent in roof (paint unbroken) - reply was roof will need repainting??

Service

I would have given 5 stars but I feel a courtesy car should be offered rather than having to be requested, prestige car customers should get a prestige service

Service

Knowledgeably, helpful and friendly

Service

because I found them faultless......

Service

Service completed on time and feedback provided professionally and clearly. Only thing I noticed was that my car didn't not look properly valeted. The exterior looked clean enough but inside did not look cleaned.

Service

Poor communication on borrowing hire car requirements, resolved after saying I would withdraw my car for service.

Service

Car booked in on recall, had to come from home about 25 miles round trip so asked for loan car told yes and had to provide licence plus £20 deposit for fuel. See below

Service

Overall very satisfied but not 5 stars. My car was serviced and MOT tested. All went well, but driving home after collecting car, the tyre pressure warning light came on. I have had to check the inflation of all tyres and reset.

Service

Prompt and friendly.

Service

It was a pleasant experience from booking in to picking up. All the staff were friendly and helpful from the reception staff to Chris the technician who was looking after my car. Also great help from Emma in corporate.

Service

Sandal BMW look after their customers

Service

We purchased the car off a gent named Rob. Rob not only knew every detail about the car, BMW's in general but helped steer us towards a car that was better suited to what we needed. We only bought the car form this yard because of Rob.

Service

Staff were very helpful and the work on my car was completed on time but the courtesy car policy needs to be looked at.

Service

Excellent - personal service Efficient

Service

Very happy, all jobs done in time.

Service

Efficiency is the name of the game

Service

Sales department is excellent. Service department over the last few years has changed for a negative and has lost that personal touch. This is a shame as before Sandal Wakefield was an all round excellent dealership.

Service

Delivered exactly as ordered in service but getting through sometimes difficult

Service

Was unable to drive car to garage following surgery so was very impressed with collection service.

Service

The fault was diagnosed and remedied very swiftly and I was entirely satisfied.

Service

Excellent service

Service

I queried ad blue usage on my car . I was surprised therefore to be told the engineer reported it was not appropriate to my car. I queried this and person who received my car checked and found me the answer apologising for the previous answer.

Service

Poor customer service

Service

Stuart (salesman) was superb throughout.

Sales

Again effective and efficient service. Kept upto date on progress despite it being the xmas holiday service. Friendly staff (sales and finance)

Sales

I was picking up an M2 COMP!!!

Sales

Professional service and great knowledge base. The salesman made the effort to understand my requirements and to explain what was available. Great follow up after my purchase to ensure I was happy and to offer help if required.

Sales

We've dealt with Stuart (the salesman) before and his friendly approach and desire to get us the right deal for us, not for him, was as good as before. He is not your normal car salesman & his approach is refreshing & appreciated.

Sales

we could not fault any part of our first purchase of a BMW, really happy with our new SUV and the service provided by Sandal BMW.

Sales

The sales team were great, the speed the car came was great.

Sales

It is the first time we have never received a 'collection' gift. We've bought new BMW before and 2 new vehicles in last 24 months from other manufacturers. Car was £60k+ and this is a bad experience.

Sales

Car had a indentation in the leather of the back arm rest.

Sales

Excellent overall service from the initial enquiry to collecting the car

Sales

Most helpful friendly staff The car itself is wonderful

Sales

Andy went out of his way to arrange a test drive in the exact car I was considering buying as I had some concerns following my reading of test reports in the motoring press. He worked hard to find me a car and the handover wasn't drawn out.

Sales

Andy Jordan was an excellent salesman and informed of us regular with the status of the vehicle which we ordered. Would highly recommend.

Sales

A great experience and I got the car I wanted at a price I was happy with in a reasonable timescale.

Sales

Very helpful knowledgable staff Friendly atmosphere in show room

Sales

BMW Sandal Wakefield where John and Stephen look after me and have done so for the last 16 years