Info given, costs, timings and all went to plan

Dropped car off on time and vehicle ready for me before I expected

Quick problem solving , with excellent communication

Very pleased, when I booked my car in for its first MOT, I arranged to drop it off and pick it up late in the afternoon. My circumstances changed, but your service accommodated my needs very well.

Very good service and safety procedures during these covid times

My problem was dealt with promptly and efficiently in difficult circumstances.

Work completed on-time, and a few quid cheaper than the price originally quoted, which was a pleasant surprise.

Sandal always go the extra mile to help when you have a problem

As always very professional and friendly service and particularly vigilant given the covid-19 restrictions.

Always courteous and efficient. Covid regime very good.

Everything done that was asked for and done efficiently

Always excellent service from everyone. I trust the service team to perform a reliable job.

Again very good service and I am never made to feel uncomfortable when talking through issues/concerns.

Sandal Wakefield were very professional and courteous during the transfer and pick up of my vehicle

Happy withthe service

Very professional

It is easy to chat to the people at service Dept & cooperative too.

Ian Spencer is a credit to Sandal BMW but more importantly he is a top guy.

Superb service with a video showing the issues with my car.

I experienced no problems. Due to Covid I was given a timeslot to drop the car off and again to pick it up and the dealership had gone to some length to ensure the safety of their customers. The work carried out on the car was fully explained to me.

Totally satisfied, had excellent service from Craig and Ian who looked after me and my Car.

No hassle no problem

Prompt, good customer service and updated regularly on progress

Fantastic service and video of health check

Always polite and professional. Great service

Efficient and professional

Had to fight to get the car in. Was told initially we had to wait 3 weeks with us unable to use passenger seat. Disgusting way to treat Customers

Work carried out sooner than estimated as mentioned

As always the service received, attention to detail and willingness to help by John Ledwold (sales executive) was exceptional.

Great service friendly and efficent

Never any issues

Very good service ever time I come in for service or repair Clean and very safe environment Work completed on time

Service was excellent. Reception staff were very professional. Service staff attentive and professional.

My local BMW dealer has always provided excellent service, customer focus and quality products.

Quick and clear feedback on car

Very helpful and friendly staff

Everything was done so smooth and on time .

Booking in and pick up very good

Easy to deal with

Helpful friendly staff, went the extra mile to ensure all work was completed

Great service at a good price

They are always kind and considerate in all our dealings

Was well looked after.

Excellent service

Easy before and after procedure.

Job done in the time stated

The car was ready on time and staff were available if questions were neededThe video was also useful

Cannot fault BMW Sandal Wakefield

Good customer service

friendly excellent service

Attentive, polite and punctual- car ready on time.

Always great service from Sandal at both sites.

Communication was great before collection. Collection was handled well, personal service but with appropriate measures to deal with the pandemic. Felt very well thought through and safe.

Again simple, quick approach. No pressure and focus on car that was right for our needs.

Clear instructions and very patient

Great communication from the whole team.

I received excellent service and Paul explained all I needed to know about getting the car and going through the controls when the car arrived.

Impossible to find fault especially in these difficult times

From start to finish I was made to feel a valued and important customer. Everyone went out of their way to ensure that the purchase of my dream car was achievable. Importantly to me, no member of staff was pushy. I was happy to give them my business

Stuart and the team done everything they could to get the exact car that I wanted. And to my surprise delivered on their promises to my absolute delight

Kept up to date all along the process. All queries answered.

- regular updates regarding progress of order

All round brilliant

could not have gone smoother

Delivered ahead of schedule, kept in touch with progress

Friendly helpful service.

Every part of the process was efficiently dealt with

I purchased the vehicle over the phone in a relatively quick fashion, and collected the new vehicle within a couple of weeks of purchasing. The handover was handled well and made easy for myself.

The team were extremely helpful sorting everything out, extremely efficient.

Was kept updated throughout.

Purchase process simple and everything explained. Pickup of vehicle was quick and easy.

As always the service received, attention to detail and willingness to help by John Ledwold (sales executive) was exceptional.

First time owner of a BMW love it

My experience was very straightforward from start to finish. Patrick was very helpful and easy to deal with.

Very well looked after

despite covid all explained and tone taken with me to explain things, plus follow up calls

Very helpful despite all the restrictions with Covid-19

Contact well maintained during the process, friendly dealership staff from receptionist to salesman a nd finance people

Again John Ledwold - how he dealt with the my needs, the right questions & then going above and beyond to make sure that I got the right car on time

If you had a six stars option I would have been more than happy to select it. Ashley Baldy and Stephen Thurman were excellent. I had not purchased a vehicle from Sandal for some time. However I will be returning there in the future.