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Got the part needed
The service was completed within the estimated time and the cost was in keeping with my expectations.
A little late getting car back compared to asked time
Alloy wheel trouble from the beginning and now it is showing a transmission fault. But because the warranty expired in Feb 2019. Sandal will not do anything about it without a charge.
All tasks were completed as promised.
Car washed and water marks all over Service history not updated When i highlighted it they updated it but has wrong mileage showing
Car was serviced and the service I received was adequate.
Didn't keep us up to date on progress. Service warning list remains on after service Poor experience in diagnosing intermittent problem
The service was good and the advice given was excellent. I am somewhat concerned about the condition of the brakes in a car less than 4 years old.
Sandal did ok but tried to justify the ridiculous cost by finally advising the cost of putting a goodwill claim to BMW which maybe they should have done up front?
Really good service and staff.
Big service and MOT completed on time
Reception welcoming The person who spoke to us very nice, told us what we needed to know
Job done in under a day
The service was carried out in a timely fashion and same reasons as No. 1
Good people look after me
No problems. Everything was explained to me. No surprises!!
The actual service when I arrived at the garage was excellent. It was trying to get booked in that was the problem.
Very good attentive service
Arrived at 8:00am as arranged left waiting for almost 30 mins before being seen
Just excellent customer service and experience.
Everything was completed efficiently and at a good price
Booked work was done. Further visit booked to resolve noisy air conditioning which has been very difficult to find as the noise is not always present.
Everyone we have dealt with from reception to after sales have been fab. Really friendly and trustworthy.
No problem with the service I received from them last time
Would have given 5 stars but the complimentary car wash was a little poor.
Completely satisfied with the service, MOT and advice given about tyres. The car wash and interior cleaning is always appreciated.
From the initial phone call booking the car in, through to its collection, the experience was first class. Many thanks to everyone concerned.
Following the service all of the settings in the vehicle had been set to default and my setting not restored.
The reception was fine so was the time it took and all those I had to deal with was fine.
Pleasant environment and timely service
Excellent service however I was told the car had been cleaned inside and out. The outside was great but the inside only had a token gesture applied to it.
From when I first booked the vehicle in the Service was excellent, everything was explained to me and I was looked after when I arrived at the Dealership the Service Advisor Adam was very helpful and explained the work they had carried out to me
Committed to getting the outcome done quickly and efficiently
Would have been completely satisfied but lack of temp replacement car meant I had to make alternative transport arrangements.
Very professional service from start to finish.
Really good service, I was 20 minutes late dropping my car off, nothing was said and I still got my car back on the agreed time, not twenty minutes late.
Great customer service and listened and acted on my requests
Recall was booked and car fixed within a quick time frame
Beautiful centre , amazing staff , and nice friendly atmosphere
Top service from bmw sandal and Tom always a pleasure to deal with them no complaints However would be nice to put me in a slightly better loan vehicle considering I own a bmw m3
Good service and attentive staff who were helpful
Car was serviced ok but to long wait
The service rep (Tony) was fantastic. In comparison to London Heathrow service centre, the professionalism and the customer care there was slightly below par. - The complimentary car wash was unsatisfactory - I was offered a complimentary gift that
All the work was carried out on time and to standard
Great service good communication with one point of contact, just too too long to resolve.
everything we wanted and asked for was carried out to a very high standard
Nothing negative to say
The car was booked in for a service, repair a mirror and the tracker unit checking following recent problems. Apparently 8 hours was not enough time to do all the work so it has to come back again
I asked to fit non run flats but was told you can't. I'm a member of several forums, all of which recommend changing to non rft.
It's just the price that impacted this score.
Prompt and courteous service
Good service. Reasonable prices for a dealership. Equipped customer waiting area. Able to book through the Connected app
It was easy to book a service at a convenient time to me. It was ready to collect when promised, they had completed everything required, it was clearly explained to me what they had done, answered my questions and it was slightly cheaper than quoted.
Dealt with recall problem at a time suitable to me. Quick and easy drop off and collection
Always expect the Vehicle status reset & has been in the past. Had new rear brake pads fitted, it wasn't reset. - Disapointed. I asked if the new tyre that was required for the rear could be put on the front & was told it would be. It wasn't.
Good caring people - interested in you as a person not just as a
Service on the car was fine. Disappointed in having to leave a £20 note as deposit on the fuel, especially after the damage that Sandal BMW caused to my car during the previous visit. This doesn't happen at other garages...
Fast, efficient and polite
When car 1st booked in on arrival was told would need to rebook as needed more time for the job in hand. Inconvenient!! However on 2nd time all went very efficiently.
Sander motors wakefield are always customer friendly and professional
Good service, no drama
Even though my car advised service was due, after about an hour of waiting I was advised that the service wasn't due only a brake oil change who was carried. I now have to book the car in again for the service another time consuming trip.
Overall I was extremely satisfied with the service I received however when I received the car there was a defect with the drivers door wing mirror.
Very helpful staff
Happy with work carried out
Great service, friendly people. The only thing that let it down was a black mechanic's handprint on one of my rear cream leather seats.
Steve Strutt is professional, knowledgable and kind. Always a pleasure when dealing with service matters
As Sandal's marketing team state "Privately owned putting the customer first". Sandal BMW Wakefield are first class, why would i travel from York to Wakefield, because they are not part of major motor group. Long may this continue.
9.30 appointment made. At 11am I had to ask when tyre change would be done as I had another appointment. Was advised there is a 2 hour window for the work. Would have preferred to know that when booking.
Picked me up and to collect car, all staff nice and friendly. Felt personal
I had requested to change the default settings of various modes on my vehicle but not a single one was able to be adjusted. I think BMW ought to build more flexibility into the Service Settings so that vehicles can be tailored to owner requirements
The only problem I had was that my car was washed before I took it back which I normally appreciate but on this occasion the car hadn't been dried/polished properly so looked worse that before it was washed.
Excellent service as always from Tom
Sandal have proved to be very customer focused, a characteristic which in reality is sadly missing in much of the auto trade.
Nice welcoming, friendly and speedy service.
Feedback taken by the team and actions always seen
Car cams back looking brand new
Efficient and polite
Service superb as normal with my car valeted inside and outside and price wise was a lot more value for money than Sytners of Sheffield.
Prompt and explained and courteous
Great service as always
Very detailed review of service. Extra care and recommendations of vehicle services and point to look out for.
For the same reasons as stated above
The service was done quickly with no fuss. I rang up on the Fri and was booked in for the following Mon after work for 2hr waiting appointment .
Always do a great job with my car whatever is required
I was very satisfied!
I was able to hire a courtesy car for the day at a minimal cost which is vital when you only have one car. I was dealt with very efficiently by the technician.
Wheel insurance product sold is not adequate enough. They refer you too a third party and can't do the job required. The BMW job isn't any good on the wheel refurb either.
After the service the car drives better
The car was collected from our home for the service. The staff are always very helpful, knowledgable and pleasant.
I don't like the current system used to book vehicles in as you don't deal with the service department at Wakefield directly. The last two times I have been in, the wrong work is planned and courtesy card have not been available as promised.
They wanted me to to take a loan car and leave my car. They lied and said the service takes 3 to 3.5 hours, it's 40 minute to drive from my home so I would rather have waited. However, I had to take the loan car and they charged me £18 for loan car
As above ,had bmw cars for thirty years this will be the last
2 months wait followed by wrong vehicle arriving. Problem solved very professionally.
Every thing was explained to us and car was well presented
Lovely Professional team and very helpful, with follow up calls and service. Shout out to Matthew Kingston and Craig Linch
All staff are always friendly and it makes the visit memorable
All the staff at BMW Sandal were a pleasure to deal with. Stuart Ryman was very helpful and the team worked hard to keep the car clean in the pouring rain which was above and beyond given the British weather!
Sandal Wakefield supported me through the whole process
As mentioned above, from Sales, to Service to reception and even the free coffee isn't too bad to say it is free. A great, relaxed environment
Very pleasant environment and professional approach
Had excellent service now twice from the same dealership and sales team.