Efficient process.

quoted price in advance

I have had connections with Sandal for many years, and have always been happy with the standard of workmanship and customer service.

As above, plus they kept to the agreed timescale.

Video sent detailing service and inspection.

Efficient and friendly service

Professional

My car is always looked after like it's new. The team are curtious and look after their customers

Easy to arrange my appointment and was able to wait in comfort for the work to be carried out.

From entering the dealership to picking my car up after completion of the work the staff were very courteous. My service rep kept in touch every step of the way and the inspection video was an excellent demo of the issue with the car.

Very helpful and informative.

All sorted very easily and efficiently, along with a complimentary car clean

All work carried out on time as requested

Informed throughout

From start to finish I was communicated with regarding drop off, work, progress and collection. Steve was brilliant

Good feedback after service completed

Very satisfied as I was able to pick the car up the same day as drop off

All works completed swiftly, all staff very friendly and thorough.

Was able to make the service booking at a time to suit me & the work was carried out quickly while I waited.

Again, very efficient service

Good service by all

Clarity over cost of service. Warm welcome and very Covid aware with regard to where to sit etc

The work required was completed as expected

Great, kept me informed at all times on what work had been carried out on my vehicle.

Excellent service & friendly staff

Very professional and friendly service.

Very good

The most helpful staff i have ever had the pleasure to deal with

pleased with the service

All work done as ordered

Service Manager Steve, always a pleasure to talk with and kept me informed as to when the car would be ready for collection. The video feedback is also very informative.

Have been using Sandal for years, they provide a great service. I usually deal with Steven Strutt, he always provides friendly and efficient service, he has a good understanding of my car, the fact that I have owned it from new and look after it well

Very satisfied

Friendly efficient and polite

Great service throughout. Tom from the service dept was an absolute pleasure to deal with. Thoroughly professional and very polite.

Quick, easy, simple and convenient with no issues.

Very prompt response to my problem, and sorted quickly without any stress

Car service and assistance is very good and helpful staff.

Professional and courteous customer service

What was promised was delivered.

Work completed on time and as previously specified cost. No problems with work carried out. Reception and service engineer very pleasant to deal with.

Everything done as expected in an efficient manner.

Diagnosis to repair all the staff involved it felt like they all knew there jobs expertly made the experience flow (no drama's).

Happy with how friendly and how well explained everything was

Polite staff, pleasant environment

They are very cooperative and supportive.

Kept me informed of the work being undertaken and had my car ready on time .

Friendly efficient service

Good company

Always given me good attention always get the feeling that the team want to help and ensure I'm satisfied

Agin communication and the one to one service was 100%

Everything was done as requested

Customer service fantastic

Quality of work and organisation was excellent

Great communication. Had to rearrange appointment owing to work but was easily managed. Calls returned as promised and video updating the checks conducted was useful.

Job well done

Great communication and very polite and helpful. Car was ready for requested time

Everything dealt with.

Kept informed throughout the whole process.

DID EXACTLY WHAT IT SAID

Excellent service from the team

Good service as always.

Every went smoothly

Very efficient courteous service.

Service team excellent at follow up and keeping us informed

Work carried out to complete satisfaction and according to time scheduled.

Very happy from booking the car in to collecting it. Job done exactly as promised, including the price!

Staff were very friendly and helpful.

Very satisfied with all service

Very friendly staff, from the two ladies on reception through to the service manager.

Service second to none

Service completed in a timely manner received video update on works required

Fantastic. Very fast service. Liked they sent me a video of the check

Really satisfied

Because everything I wanted to be done , was done.

Helpful and clearEnjoyed watching the video

Always good here. Get well looked after

Service was completed at a date/time to suit my schedule and despite a 60 mile round trip it was worth it. Car was ready early and everything was done as promised.

To date the issue has been resolved

100% satisfaction from sales to service to finance

Great Service, kept well informed of issues.

The staff couldn't do enough for for me and gave me the nice surprise of gifting me the part, saving me a lot of money

Collection went well, and made sure the dog guard was fitted well, and adjusted accordingly

All relevant information was supplied. All questions were answered comprehensively. There were no problems or delays at any stage.

Efficiency all the way from purchase to handover

Again great service

Sandal Wakefield just seem miles ahead of its dealer competitors, the effort they put in to get the deal that suits the customer is commendable and the reason for my repeat business, I look forward to buying my next BMW from this dealer.

The BMW centre were open and straightforward in negotiation and gave a realistic expectation of factory lead times. The handover was professional and I felt that it was a safe environment despite COVID restrictions.

Always a seamless process to order a new BMW with Sandal BMW

A BMW represents a very large purchase. All the staff involved gave me all the information I needed, in a respectful manner, but most important, they gave me the time I needed to come to the right decision for me.

Under the current circumstances everything was made as easy as possible.

As always, from the informed sales experience to finance product journey, the service received is gold standard white glove.

Couldn't fault the service at all

Stuart Ryman has been a big part of the purchasing experience for the non Mini vehicles over the years and was again this time. He did a lot of searching locally and nationally for the vehicle that we were after, presenting a number of options to us.

that's why i come back

No wait, the car was impeccably detailed. The sales and finance team went above my expectations to deliver a great experience.

Brilliant. Thanks

The team were great and I love my new car!

Purchase was simple and handover met my expectations

Great all round experience

This is the 3rd BMW I have purchased from Sandal BMW. My repeat custom is due to the professional, knowledgeable and inclusive service I receive from Paul Bamford in sales.

Just so easy going

No problems what so ever!

Mostly distant communication and delivery process. Fairly satisfied.

I was completely satisfied from the initial contact with Sandal, through to the handover process, made all the more pleasurable by the professional way I was dealt with by Stuart Ryman Sales Executive.

We had a "call back" situation when my initial choice of ordered vehicle arrived from Germany. John and Stephen managed the situation and alternative options brilliantly.

The CoVid restrictions made handover less interactive but ensured key features were explained. A blemish on the paintwork was quickly resolved.

Couldn't have asked for more, Ashley is a credit to BMW and Sandal's, he was incredibly knowledgeable, professional, and attentive. Fantastic service.

Great service, attentive but not pushy, helpful, knowledgeable.

Excellent service from Stuart as always. Extremely knowledgeable and helpful.

really nice people felt comfortable and looked after, at no point was I worried about wheeler-dealers that have put me off car shopping before.

Nothing was too much trouble for the sales staff.

Everything was carried out very professionally