It's just the price that impacted this score.
Prompt and courteous service
It was easy to book a service at a convenient time to me. It was ready to collect when promised, they had completed everything required, it was clearly explained to me what they had done, answered my questions and it was slightly cheaper than quoted.
Good service. Reasonable prices for a dealership. Equipped customer waiting area. Able to book through the Connected app
Always expect the Vehicle status reset & has been in the past. Had new rear brake pads fitted, it wasn't reset. - Disapointed. I asked if the new tyre that was required for the rear could be put on the front & was told it would be. It wasn't.
Dealt with recall problem at a time suitable to me. Quick and easy drop off and collection
Fast, efficient and polite
Good caring people - interested in you as a person not just as a
Service on the car was fine. Disappointed in having to leave a £20 note as deposit on the fuel, especially after the damage that Sandal BMW caused to my car during the previous visit. This doesn't happen at other garages...
Sander motors wakefield are always customer friendly and professional
When car 1st booked in on arrival was told would need to rebook as needed more time for the job in hand. Inconvenient!! However on 2nd time all went very efficiently.
Overall I was extremely satisfied with the service I received however when I received the car there was a defect with the drivers door wing mirror.
Even though my car advised service was due, after about an hour of waiting I was advised that the service wasn't due only a brake oil change who was carried. I now have to book the car in again for the service another time consuming trip.
Happy with work carried out
Great service, friendly people. The only thing that let it down was a black mechanic's handprint on one of my rear cream leather seats.
Steve Strutt is professional, knowledgable and kind. Always a pleasure when dealing with service matters
As Sandal's marketing team state "Privately owned putting the customer first". Sandal BMW Wakefield are first class, why would i travel from York to Wakefield, because they are not part of major motor group. Long may this continue.
9.30 appointment made. At 11am I had to ask when tyre change would be done as I had another appointment. Was advised there is a 2 hour window for the work. Would have preferred to know that when booking.
Picked me up and to collect car, all staff nice and friendly. Felt personal
I had requested to change the default settings of various modes on my vehicle but not a single one was able to be adjusted. I think BMW ought to build more flexibility into the Service Settings so that vehicles can be tailored to owner requirements
Excellent service as always from Tom
The only problem I had was that my car was washed before I took it back which I normally appreciate but on this occasion the car hadn't been dried/polished properly so looked worse that before it was washed.
Sandal have proved to be very customer focused, a characteristic which in reality is sadly missing in much of the auto trade.
Nice welcoming, friendly and speedy service.
Feedback taken by the team and actions always seen
Car cams back looking brand new
Service superb as normal with my car valeted inside and outside and price wise was a lot more value for money than Sytners of Sheffield.
Prompt and explained and courteous
The service was done quickly with no fuss. I rang up on the Fri and was booked in for the following Mon after work for 2hr waiting appointment .
Always do a great job with my car whatever is required
For the same reasons as stated above
Very detailed review of service. Extra care and recommendations of vehicle services and point to look out for.
Wheel insurance product sold is not adequate enough. They refer you too a third party and can't do the job required. The BMW job isn't any good on the wheel refurb either.
I was able to hire a courtesy car for the day at a minimal cost which is vital when you only have one car. I was dealt with very efficiently by the technician.
After the service the car drives better
The car was collected from our home for the service. The staff are always very helpful, knowledgable and pleasant.
They wanted me to to take a loan car and leave my car. They lied and said the service takes 3 to 3.5 hours, it's 40 minute to drive from my home so I would rather have waited. However, I had to take the loan car and they charged me £18 for loan car
As above ,had bmw cars for thirty years this will be the last
I don't like the current system used to book vehicles in as you don't deal with the service department at Wakefield directly. The last two times I have been in, the wrong work is planned and courtesy card have not been available as promised.
my statement set out above
BMW sales assistant was ok. Vehicle required a new windscreen (cost nearly £1500) but vehicle returned unwashed, despite being assured it would be washed. Reason given, they didn't want to wet a car with a new windscreen but even the inside was dirty
Good feed back / hand over,car ready on time and running well after service.
customer care and attention to all customers big or small and an overall feeling of trust and genuine customer consideration
Ease of booking by phone sand satisfied with arrangements to collect and return car
Hit has taken 4 attempts to fix the water leak in the boot
Full explanation of what needs to be completed and the expected completion time.
Staff friendly and helpful
Work appears to have been carried out in accordance with that requested at the price quoted for first service & alignment check. Warranty work also completed however there is evidence of damage having been caused to the rear valance of my car.
Fantastic customer service. Always happy to help
nothing to much trouble what ever service you require
Everything that needed doing was done with ease and completed when it needed to be.
Service took only 2 hrs and was ready on time. Car was cleaned ,even though it was a dreadful day weather wise .Cost was what I expected.
Cannot fault the Service Rep as he was fine. Cost me less than quoted for the service.
Simple and quick service, I park and leave the keys and then a phone call later (with ample time for me to get to the garage) to let me know it's ready to pick up.
Excellent service though a bit pricey.
I had an opportunity to discuss the work required and to discuss options for additional work.
Initial contact good: booking in. Collecting car: long wait, member if staff was clearly in a hurry, essentially, here's the card machine, your car is out the front. No goodbye, have a nice day or anything, felt I was in a cheap discount store! Poor!
I bought my BMW new from Sandal BMW and I have always had complete satisfaction from the whole team there.
The service reception were extremely polite and very helpful.
Very efficient and polite staff, clean and comfortable waiting area.
all of the above poor communication no checks before giving the car back not what i would expect from bmw nor for a car i paid so much money for
Pleasant service from the staff but the £33 bill for replacing a small bulb was completely unreasonable.
The staff at Sandal are Very good
Car was admitted within an hour of calling, the advisor (Adam) was friendly and informative throughout
Too long await. Car not ready..! Not properly washed.. definitely no quality in care...very poor. Functions inside car adjusted. A/c on full. Car seat position changed. My wheels were disgusting after the wash.
Confidence that my requirements were carried out to a very high standard
Good communication and a willingness to try and solve my problem with the car.
Service work was completed in a timely manner as per quote while I waited. Excellent facilities with caring knowledgeable professional staff.
Job well done but disappointed to be asked to leave a deposit for fuel considering I always replace fuel used & pay a lot of money for the work done ...
Staff were very professional, informative and helpful throughout the process.
The are my local dealers and whether sales / service or after sales I have had always found everything they do to be first class.
Service booked, work carried out and vehicle returned as required within the day.
As above plus a lovely touch having the drinks, snacks and papers while you wait.
Everything was completed first time and returned to me in immaculate condition
From ordering the car you are kept updated throughout & the car only took 4 weeks from ordering to collecting the car
The staff at Sandal are all really great
Excellent all round service,went the extra mile to accommodate us
They carried out the work as agreed in the time agreed
All the staff at BMW Sandal were a pleasure to deal with. Stuart Ryman was very helpful and the team worked hard to keep the car clean in the pouring rain which was above and beyond given the British weather!
Sandal Wakefield supported me through the whole process
As mentioned above, from Sales, to Service to reception and even the free coffee isn't too bad to say it is free. A great, relaxed environment
Very pleasant environment and professional approach
Had excellent service now twice from the same dealership and sales team.
This is my 3rd BMW from Sandal. I wouldn't keep coming back if I wasn't completely satisfied.
Again the experience was faultless, no complaints here. Everyone couldn't have been more helpful
Staff were very informative and helpful. I received the car early and kept me informed of the progress.
As stated above 6th BMW and Sandal have always looked after me.
Sales experience was first class. However some technical issues around tow bar wiring were not handled any better by service than the same issues back in 2011.
Fantastic dealer with excellent staff
Stuart Ryman and Ben Thompson were totally top class especially Stuart whome I have done business with on a number of occasions Friendly , knowledgeable, straight and honest. Great manner
Matt was very helpful and knowledgable about the product and really helped us in picking the perfect car. Couldn't have asked for better service!
John Ledwold always goes over and above with both mine and my husband's enquiries and purchases over the years. Great service!!!!
Friendly and professional staff.
Pleasurable from start to finish
Everything went to plan Love the car
Sandal
Wakefield
