Sandal Wakefield Star Rating
Sales
12 comments from 38 reviews
Service
55 comments from 133 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"I was told that the visit would take 20 minutes (bulb change) and it took them 1hr and 20 minutes and that was only because I prompted them."
"All very good."
"They're brilliant."
"Service and light problem fixed, efficient friendly staff. On a previous visit was charged 200 for same light problem, this time fault cured f.o.c."
"All problems remedied by Sandal Wakefield, she was an outstanding service advisor"
"Good service friendly people."
"Steve Trott handled it very well.He kept me informed.I would have liked to have seen the parts that have been changed."
"Was told i new 2 new tyres as they had been run at too low pressure. They said i had done this damage over a long period of time so i was annoyed that this had not been brought to my attention over my previus services."
"Fantastic after sales service."
"Sandal of Wakefiedl have always provided excellent service."
"it was fine"
"It was overall good service."
"The bent over backwards"
"after changing brake fluid for the service air was left in the brake system.. a return visit to have this fixed was required"
"I had to chase back up as was waiting on parts coming in and also some prices"
"They were very good and the car was ready when they said it would be."
"they do all they can very well."
"Very good. But the car is leased and the package includes everything. The cap for the light washers has come off and the cost is £200 and I'm having to pay for that."
"They are customer focused and i like that."
"The only thing that niggled me a little was i paid a £10 for the fuel that i would use in the vehicle but i then had to go to the petrol station to replace the fuel i had used. There for i was given my £10 back."
"Very courthouse and helpful."
"replaced temp sensor, now a completely different car Fuel consumption improved 10 Don't know what else they did but it worked"
"they are very helpfull and give very good service."
"They have been very helpful. I had a coutesy with £10 petrol in which wasn't very convenient because petrol stations had gone on strike."
"they are abso;utely brilliant"
"Excellent"
"very satisfied"
"delt with first class"
"I am highly pleased with the price and the service. They always clean the car when they're finished."
"Nothing wrong with the car when i took it out but later it had a problem with the particle filter."
"As per my previous comments."
"No comment"
"Fantastic dealership, 2nd BMW they have looked after for me and only garage I'd use now and in the future."
"Extremely happy with service"
"they are very expensive ."
"Very professional."
"Amanda and Jaquline on reception are really very good ."
"Could not provide a courtesy vehicle"
"they are always very helpfull and i am happy to take my car there."
"They have been fab ."
"Every body was great and very helpful."
"Very happy with the service received, although I do wash, polish, wax, and seal my own vehicle, it was mistakenly washed after service, by Sandal staff."
"no complaints on the service provided"
"They didnt do anything wrong but they did nothing exeptional either . When i got the car back 20 min after it passed the mot a warning light came on ."
"Prompt and courteous service"
"Had a issue with a light on the door. had to orded the part so i have to take the car back in."
"Steve kept me up to date and in a car for nearly two weeks."
"I was told in advance the service would tale 90 minutes and it did. While I waited I used the garage's wifi to play with my ipad"
"I haven't dealt with Sandal for over 2 years but Steven still remembered my name. The other chap who served me couldn't have been more friendly or efficient."
"The staff at sandal have always and continue to be, first class"
"Very good service."
"Sandal's are always pleadant and do a first class job"
"Over the past 16 yrs I have had 6 BMW motor cars from four diffrent dealers, all of which have good customer service. However I have found found Sandal Wakefield to be best of all"
"Very satisfied, car in for modified clutch, work was done in specified time, car was cleaned"
"This satisfaction rating related to my latest visit to Sandal Motors."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"One the best dealership to deal with"
"My experience of purchasing my new car was a most enjoyable one. Stuart Ryman was most helpful. But most of all He listened to me and I was treat with the utmost respect at all times."
"As before superb from start to finish"
"Excellent service from the salesman Ashley Baldry. There was a problem with the delivery date which was dealt with excellently and I was given a courtesy car until my car arrived."
"This score is almost 100 down to Mr Stuart Ryman for whom our problems were not a problem"
"This is not the first time I have bought from Sandal BMW and every time they manage to exceed my expectations and deliver a level of service which is not only competitive but genuinely personal from start to finish. I would recommend others try this"
"It was exceptional service and Richard the sales advisor was outstanding."
"Really welcoming. No problems at all from start to finish. Would highly recommend Sandals to my friends and family. Much much better than some of the larger dealerships I have experienced. Stuart and Richard regularly contacted me with Delivery updat"
"Answered every question we had."
"Having experience of for different BMW dealers over the last 16 yrs Sandal standout as the best overall"
"The Sandal Wakefield dealership is the best dealership i have dealt with. Paul Bamford is knowledgable and helpful he is a lovely person to deal with and i would recommend friends and family."
"Absolutely excellent"