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ABOUT SANDAL WAKEFIELD.

Welcome to Sandal Wakefield BMW.

Latest News & Events

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MINI Showroom Genius (Host) - Wakefield

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MINI Sales Executive - Wakefield

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BMW Sales Executive - Wakefield

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Customer Service Telephone Advisor - Wakefield

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Apprentice Parts Advisor - Wakefield

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Parts Advisor - Wakefield

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Social Media Executive - Wakefield

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Trainee Customer Service Telephone Advisor - Wakefield

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BMW Sales Executive - Huddersfield

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Diagnostic Vehicle Technician - Huddersfield

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MINI Sales Executive - Huddersfield

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Sales Administrator - Huddersfield

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Valetor - Huddersfield

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BMW M Performance Video

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Aftersales Retention Manager - Wakefield

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Sandal BMW Annual Golf Day

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BMW i3 Service Inclusive

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BMW Vision 100

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Pre Registered Stock

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Sandal Wakefield - Bodyshop of the Year

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Sandal Wakefield - Electric Week

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Sandal Wakefield win Bodyshop Award

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Pre Reg Offers - Sandal Wakefield

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Where Next?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Jason Carter

Head of Business
  • Years at the dealership 18
  • Years in the industry 27
  • Department Head of Business
  • Hobbies Watching and Coaching Football and spending time with family

Mathew Crowhurst

Sales Manager
  • Years at the dealership 10
  • Years in the industry 22
  • Department Sales
  • Hobbies Endurance Running and Cricket

Adam Clarke

Sales Controller
  • Years at the dealership 16
  • Years in the industry 21
  • Department Sales
  • Hobbies Golf

John Kuster

Group Used Car Manager
  • Years at the dealership 20
  • Years in the industry 20
  • Department Sales
  • Hobbies Cycling, Walking and Spending time with my Children

Stephen Thurman

Group Retail Manager Controller
  • Years at the dealership 12
  • Years in the industry 28
  • Department Sales
  • Hobbies Gardening, Spending time with the family and Football

Matthew Wood

Retail Manager
  • Years at the dealership 1
  • Years in the industry 12
  • Department Sales
  • Hobbies Clay Pigeon Shooting

James Burland

Retail Manager
  • Years at the dealership 2
  • Years in the industry 4
  • Department Sales
  • Hobbies Spending time with the family & Football

Ashley Baldry

Sales Executive
  • Years at the dealership 10
  • Years in the industry 11
  • Department Sales
  • Hobbies Moto GP and Swimming

John Ledwold

Sales Executive
  • Years at the dealership 8
  • Years in the industry 15
  • Department Sales
  • Hobbies Spending time with the family

Matt Green

Sales Executive
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales
  • Hobbies Rugby Union

Stuart Ryman

Sales Executive
  • Years at the dealership 11
  • Years in the industry 13
  • Department Sales
  • Hobbies Skiing, F1 and travelling

Paul Bamford

Sales Executive
  • Years at the dealership 10
  • Years in the industry 19
  • Department Sales
  • Hobbies Playing Xbox

Ray Simpson

Sales Executive
  • Years at the dealership 11
  • Years in the industry 18
  • Department Sales
  • Hobbies Football, Eating out, Spending time with the family

Peter Campbell

Sales Executive
  • Years at the dealership 2
  • Years in the industry 5
  • Department Sales
  • Hobbies Lego & Model kit building with his children

Jamie Lavery

Sales Execuitve
  • Years at the dealership 2
  • Years in the industry 3
  • Department Sales
  • Hobbies Golf and Everything Disney

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Polite service, drinks available, comfortable area to wait

Service

Friendly efficient service.

Service

Very nice reception people and looked after by Steve from service department .good good coffee and nice new loan car told my car would be ready at 4 o clock witch it was. was kept in touch with and phoned to say car was ready valeted inside and out

Service

Still not sure why the fault occurred and what caused it. Also the cost of repair seemed high. However the fault was dealt with quickly and efficiently

Service

It took 3 visits to resolve the clicking noise from the front offside wheel but was finally resolved.

Service

Dealt with professionally and courtiously

Service

The work was carried out from the agreed time and within the overall time period.

Service

N/A. My car was collected from work.

Service

Friendly customer service and Ryan at Wakefield even arranged lifts for me to and from work. It's the little touches like this that make Sandal good ??

Service

Great communication explained everything

Service

A full day for a first service is a little excessive. Admittedly there was a minor engine issue to look into but I was only informed that the engine needed to be cold once the car was with them. No courtesy car or life home offered.

Service

Completely hassle free.

Service

Everything went to plan

Service

Lack of communication. Wheel sprayed the wrong colour twice. 25 Unexplained miles added to my vehicle. 'M' badge missing off the wheel when returned. Bumper scratched (which they then repaired). Absolutely appalling service from them.

Service

My reason is my car came for an issue with the media system shutting down after first visit we were told it should be ok but we're ordering a connector ? we had 4 days sightseeing in Wales with no sat nav it showed us heading to London not good ?

Service

Made the mistake of being too accommodating and helpful by saying I didn't need the car back until 5.00pm. However this resulted in my car standing from 8.15am until nearly 3.00pm and subsequently as 2 tyres were needed it had to stay in overnight!

Service

The car was taken on time and was ready when we returned at the suggested time.

Service

The personal touch from BMW staff.

Service

Always excellent service

Service

MY REQUIREMENTS WERE FULLY SATISFIED

Service

The service team were extremely professional polite and everything that was arranged was delivered with no fuss. The BMW premises were excellent and clean to a very high standard

Service

Brought 2 cars in: my 420 and sister's 320.Mine needed wheel/tyre change - done ok;Sister's needed MOT, Wheel/tyre change, & service; waited from 8am to 5pm and service NOT completed yet heard them "squeeze" someone else in before my sister's car

Service

the value broke in my tyre and they tried to say I had broken it and wanted to charge us for a new tyre £250 ?? service loyalty is all we asked for having purchased 10 BMW in as many years

Service

Very satisfied with my wheel repair, just one observation, I thought that you would have washed my car.

Service

Good service but issue found after work

Service

Prompt customer service

Service

Very helpful staff and the work carried out was done to the expected high standard.

Service

Everything done exactlay as requested

Service

Not at all satisfied. Firstly, I was not asked to bring my insurance docs to drive away the loan car. I have arranged the loan car on telephone while booking an appointment. Second thing was with the bill. I was charged 140£ just to change the bulb.

Service

my (Black) car came back covered in white particles of paint as if it had at some point been near an area where spraying takes place. This was completely disregarded when I reported this as there is apparently no spraying done in that area ????

Service

I was treated with courtesy and made to feel welcome provided with a car whilst the work was being done and contacted by phone when completed

Service

Couple of days after Service and M.O.T had email offering M.O..T at £30 should have been offered same price

Service

Prompt service and back in good timw

Service

Welcomed on arrival and sat in comfortable surroundings.Offered drinks while we waited which wasn't too long await as it transpired.

Service

The attitude of the staff member was poor

Service

Total disregard to customer complaint about noisy carScratches/ dent on car body above rear tyre(passenger side)light scratch on bonetReturned car with dirty foot marks on a clean mat of driver

Service

Very expensive service for a car that is less than 2 years of age. £250+ in total. Car had a wash and a valet that looked like my effort when I get bored half way through, alloys still dirty, mats done and that's about it. might as well take local

Service

The service was completed in a timely manner

Service

All jobs done to my satisfactiom

Service

I discovered on getting home from garage the internal boot cover had been broken. Two return trips later this was rectified FOC but without compensation. A week later I tried to retract the roof which stuck and found 2 screws & a spanner in the boot!

Service

Car was serviced on time and all matters resolved

Service

Wait was a bit longer than anticipated

Service

Did what they were paid to do, at the agreed cost, on time

Service

Rating may seem harsh as work done satisfactorily. But felt like service rep wanted to get rid of me ASAP and didnt seem to care about my concerns. He was very abrupt and didn't explain himself well when I raised some possible warranty work.

Service

Both Jamie & Stephen made it a seemless process.

Service

Service, welcome, efficiency superb

Service

Overall the service went well, gave the score as fairly satisfied as when I got home noticed that the front passenger seat was dirty, quite dirty as if somebody had sat in it with overalls on. It can off with a good wipe.Just a bit disappointing.

Service

Always pleasure to deal with

Service

The work was carried out at the arranged time, and at the advertised price.

Service

Collection of car at appointment time, completed service within time given and car presented clean. Service fully explained.

Service

The work was for a second attempt at fixing a warranty issue (water collecting in the rear light clusters). I've not had a complete explanation but I do have a lot of confidence that it's fixed. The loan car could have done with a wash.

Service

my car was Mot'd and the brake fluid changed (part of a service plan I had taken out when I bought the car) - all without problem. I was loaned a curtesy car while mine was in the workshop and my car was handed back clean

Service

After having window motor fitted at the end of September maybe opening window twice since once when repaired in yard and the other time when wife pressed button and the window completely fell down i think it is appalling that i had to pay £370.

Service

The work carried out was fine but a couple of issues mean that the service was nowhere near 5*

Service

Very professional service

Service

Sandal never disappoints on friendly efficient service

Service

Outstanding service and attention to detail, explanations on all aspects of service and requirements were forthcoming.

Service

Very well looked after by the reception and service staff I dealt with during my visit.

Service

Personnel extremely professional and good service from start to finish.

Service

all was done as required on time and to the price agreed

Service

very professional attitude. honest opinion and very clean car at end of service

Service

Very well treated.Comfortable coffee lounge

Service

No issues at all with the staff at sandal wakefield

Service

Great service as always.

Service

Service from staff was great and loan car was just what I needed.

Service

The service advisor (Matt) was professional and approachable, and kept me updated regularly throughout the time I was booked in to collecting my car later that day. Also he arranged the use of a courtesy car whilst my car was off the road.

Service

Overall very satisfied with all area's of the customer experience, would have given 5 Star but when asked for a valet service for my vehicle was told this was unavailable due to staff shortages.

Service

excellent staff & customer service

Service

No issues whatsoever

Service

Because we're always completely satisfied,the service received is excellent couldn't wish for more.

Service

Staff and facilities were excellent.

Service

The price was excessively high.

Service

The service was carried out swiftly

Service

Initially charged incorrectly, took two attempts to get the right bill. Asked for a phone call when car was ready to collect as Service and MOT 'wouldn't take all day' no call was received.

Service

Excellent service, everything completed on time

Service

Very friendly, fast and easy service.

Service

It's always a good experience ,with no hiccups

Service

They forgot to update my service book. I now have to make a special journey back to have this done.

Service

Efficient and kept me upto date with progress

Service

Everything went smoothly, work confirmed prior to finishing.

Service

Car still not fixed. Staff rude and very unhelpful.

Service

My expectations were to be greeted politely, the service details explained and to be kept up to date as the service was carried out. All this happened.

Service

I received the car back with a warning light on the dashboard, which was not present when I handed it in.

Service

Great people to deal with, always professional

Service

Very efficient service. All staff very professional and knowledgeable.

Service

Just rearly good service

Service

I listed the items I wanted doing when booking the service, was told on arrival that there wasn't time to do the work. The tyre I paid £30, to refit for a rim leak still leaks and the lack of needed parts, meant I had to make a return trip of 50 mile

Service

I was left waiting in reception for quite a while, when collecting the car.

Service

excellent service competitive price completed on time and car washed and valeted,Also service fully explained on work carried out,Thankyou

Service

Friendly and polite staff. Broke the steroetype for me. When the car first went in, a warning message advising i needed parking lights fitted. On inspection, these werent required. Many garages would have changed them and charged anyway. Thank you!

Service

The cost was very high and also my display now reads that the next service is due in 8,000 miles times surely this is not correct?

Service

I have been a BMW sandal customer for years ,and never had any reasons not to be very satisfied .

Service

Car dropped in for a service and alloy repair on Tuesday. By Friday we had heard nothing so I called the garage and was told it was ready to collect. The oil service was £251 on a 3 series with 15,000 miles which I think is expensive.

Service

Courtesy and friendliness

Service

Very helpful and pleasant staff

Service

As usual staff were polite, friendly and helpful and the job was finished on time as arranged.

Service

I was given a prompt booking, and the service and customer attention I received was excellent.

Service

I gave the answer because I was given excellent service from a competent , polite and professional sales man this is my second vehicle I have purchased from this sales man. Providing the X3 lives up to expectations I will purchase my next vehicle.

Sales

Richard the sales guy we dealt with was excellent, he was genuine and really helpful! Myself and my partner Lauren dealt as though for once the sales team were in our side and genuinely wanted to help us find the car for us. From The word go amazing!

Sales

John Ledwold was absolutely brilliant from start to finish, I cannot speak highly enough of him- thanks John!!!

Sales

Service from Ashley Baldry was efficient & informative but not pushy - excellent

Sales

Extremely easy and professional service from ordering to receiving my new car.

Sales

Fantastic ShowroomFriendly and experienced sales staff

Sales

One short of 'Completely' as NO follow up call by sales to verify my satisfaction yet I was told I would receive a call.

Sales

The gentleman who sold me my BMW was not pushy and came across as been honest, this made me feel comfortable and I believe we agreed a fair deal for the car. He was very knowledgeable when showing me how everything in the car works.

Sales

Everything was made soo easy and simple

Sales

Peter was wonderful ... very kind and friendly. Nothing was too much trouble. He answered all my questions. He truly went the extra mile to ensure a perfect customer experience. He is to be highly recommended as a valuable member of the team.

Sales

Kept up to date through the purchase, videos made to help with colour choice and when car first arrived a great touch.

Sales

1st rate and personalised customer service

Sales

Exactly what I would expect from Sandal BMW

Sales

Having bought three cars in the last four years I've got to know the staff at Sandal Wakefield. It's like going to see old friends.

Sales

Excellent customer service received by John Ledwold.

Sales

Much better service than other dealers we have used

Sales

Right balance of professional, local and personal service. Felt listened to & delivered on their promises.

Sales

the sales team were first class Adam Clarke and Stuart Ryman

Sales

I was pleased with the way John handled, I would recommend my family and family friends to go and see John at BMW if they are looking for new or used car, I am very happy with my car the service. I like to thank John for everything. Gurjit Gill

Sales

John Ledwold was a pleasure to do business with. Considerate, informative and intuitive. He put my faith back in BMW.

Sales

Professional company run by professional people very enjoyable experience.

Sales

From start to finish we were given very good service regularly being kept up to date with the cars progress.

Sales

Excellent service

Sales

Staff were pleasant had good knowledge of the brand and my requirements ,demonstrated engine and cars i was intrested in answered all my questions 100%

Sales

Stuart provided great service. Got more from visit than expected.

Sales

All dealt with in professional manner, all queries dealt with quickly, minor niggle at delivery dealt with promptly

Sales

I was very satisfied however the dealer made a slight mistake with the online documents (chassis no) and I had to return later in the day to go through part of the process again. Gave me an excuse to drive the new car.

Sales

Excellent customer service, I felt very comfortable in the company of Richard Whaling he listened to what I wanted in choosing a car. I had a enjoyable test drive. When I collected my car he explained all the features so I felt confident to drive it.

Sales

Every member of staff was friendly and helpful. All options were explained clearly to me so I could choose the right car and finance for me.

Sales

Ashley was very helpful & friendly. We changed the order several times, had lots of questions and this never phased him! He was a pleasure to deal with.

Sales

Great service from start to finish.

Sales

My car was waiting in a display area, I saw this instantly when I arrived at the showroom. Complementary refreshments for me and my parents.

Sales

Professional help and guidance was given on all aspects of purchase and driving the new vehicle.

Sales

Excellent service. No pressure. Every step thoroughly explained. Great staff.

Sales

Whole experience Straight forwardNo messing about

Sales

The whole process was seamless. I was kept well informed throughout and it was made a pleasant an experience as it could have been

Sales

As always the centre is customer facing

Sales

Great service,and very knowledgable.