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excellent friendly service
Questions always answered, nothing is ever too much
Very easy to book, I was able to wait and collect the car. Everything went very smoothly.
Everything done what I expected, plus a warranty claim sorted with no fuss at all
Apart from the above comments,my X1 was returned running perfectly and fully valeted.
Because my car has come back from a service with a knocking noise from under the car. This noise was not there before the service.
Service / staff were excellent throughout the visit.
Sandal is my local dealer and I have always for their staff to provided ecellent customer service. They are always polite, professional and knowledgable about their product range.
I received a good service overall.
Please see above. I would much rather do business and speak with people who know what they are talking about, and not with a suit who is only interested in image.
The sales man I dealt with was called Matt, he was professional, informative and honest. He picked me the right car and it was hassle free.
Courtesy car not available despite booked, fluid warning light activated on drive home. Unable to open bonnet as not reassembled properly following repair work requiring another day without our car. Service managers attitude patronising and off hand
The staff who I have dealt with have always been very friendly and more than happy to help. The offer of drinks is always very much appreciated
Excellent service , was requested to wait and within given time slot car was ready to drive away.
See above answer
It took a long time to find my tyre with the nail in for me to inspect. I wasn't really sure it was my tyre as taken from a stack. Why not chalk the customers name on it when removing it?
Car checked and warranty work done to my satisfaction cleaned inside and out very clean .
Dropped the car of. Hassle free. Car was ready when Id asked for.
Great coffee friendly staff
All done as expected
car was not washed and cleaned as promised
Speed of fulfilling job.
Service was booked for 3 pm, but car was not handed back to us until c.5pm, even though it was a straight forward inspection and on booking the work we informed the garage that we would be waiting for the vehicle.
I have been to Sandal twice in last fortnight. Once was for an engine fault and the other was for body shop work following an accident. reception / switchboard at main site let Sandal down on both occasions. Unwelcoming.
The dealer told me I was responsible for ripped fabric underneath the engine. (It is possible the fabric became loose then snagged)The dealer was obsessive about insurance and driving license for courtesy car. (I have a clean driving license)
Friendly efficient staff
Had to leave it longer than expected due to further services due which did not flag up on the on board computer nor did Sandal inform me when I booked the car in.
The work was carried out efficiently
Did everything I asked... and they cleaned the car inside and out.
Well worked proposals and flexible approach
I was in a rush as I had an appointment within 2 hours of attending at the garage and the gent kindly ensured that the service was done within my time frame.
You deserve it
I cannot think of any negatives with my experience.
Wonderful experience my first time visit to this garage.
Pleasant greeting and car ready to collect early
Ryan was allocated to manage my experience he was decent however I believe he was leaving at the end of that week - he didn't complete all my paperworkunfortunately
Although I believe the car had a good service it was not very clean when I got it back.after four and half hours, I was told it would be between two and two and a half hours .i was told this when I booked it in and again when I left it.
Work completed in indicated time window and kept updated on progress.
Sandal are keen to give customers a pleasant experience.
Issue resolved fully
Good service at the quoted price
Price ,pick up from home.
Work booked in and completed in the allocated timy
Same as above
Good service provided
Friendly. Feel like i know them all. Car is under warranty.
The facilities at the the dealership were excellent, and i was able to carry out work utilising the free wi-fi, however the works took a little longer than expected (estimated at 2hrs but actualy took 3hrs)
I was well looked after by polite and professional staff.
I asked for the service to be done earlier so i could get to a meeting and this was done.
Car was serviced to a high standard and in effective time.
Everything was explained to me and I was made to feel very welcomed
The last time the car was in for diagnostics, I had to wait over half an hour to see the service rep. The car was booked in and I arrived at the allotted time.
It is great to experience that BMW are now becoming fair in their pricing for services, requirements needed and MOT pricing. Once upon a time..... BMW was extortionate, now I feel they are reflecting a fair market price for aftersales service.
Cost was high.
I then randomly checked my vehicle service app a day or so later only to find the service HADN'T been recorded on the car. I rang service to be told that it was showing as done but I needed to COME BACK IN to 'force it through' Which sadly I will do!
The problem the car came in for, is still present.
Good personal service. Good communication.
Always attentive to detail in all aspects of aftersales
pleased with the attention I was given
Informed of the problem before commencing any mechanical or electrical work - explaining what the problem was and the hourly rate.
My car still shows it needs a service so no completely happy
Initially the car was booked in for the whole day and I required a courtesy car, however, when the issue was looked at they could fix it while I waited. 1/2 later I was back on the road.
Everything went smoothly and efficiently.
Was initially kept waiting a little longer than anticipated when first dropping off the vehicle
Always very impressed where staff are the staff are very helpful and courteous.
All went as planned
Contact made by the garage during the whole process
Very professional in all aspects.
Dropped car off, picked up later, all done, no problems
Completed on time
Feel confident in there expertise
Work completed by specified time . Polite and friendly service from all staff
All completed in good time with luxury of a loan car
It was fine
Same as above
Everything from start to finish was second to none
Job completed as asked, little disappointed not to receive video footage of the car inspection as I have at Stratstone Doncaster
Excellent personal service.
I was disappointed that I had a software problem so soon after purchasing a new car
all jobs have been promptly and car returned clean and shiny.
Stuart Ryman, Craig Linch excellent.BUT privacy is an issue as anyone can see the large TV monitors on which business is conducted.
Planned, on time, clean, professional
Time was never an issue and all questions answered thoroughly.
Facilities were very good, and there were lots of cars to look around. The Sales Advisor did not push the sale, and he listened at all times to our needs and requirements.
Carefull help with details
Fantastic experience - professional Stuart Ryman is a credit to Sandal BMW, he went the extra mile
The experience was great overall from start to finish 5 stars all the way
Friendly staff - no pressure. Carl and John went out of their way to first find the car and then ensure we got what we wanted
Nothing was too much trouble
Again the experience was faultless the sales representative Andy was friendly and his attention to detail was first class.
As above, everyone was very helpful and there was excellent communication throughout the whole process (e.g. Update phone calls).
Fault free handover and deal done with no issues and really good communication from Sandal
As stated before, they are always very helpful and professional and their customer service is first class. The premises are always impeccably clean and presentable and all staff are professional and approachable.
Very well looked after. Premium feel to the whole experience.
very professional and personable
Everything was excellent
Kept informed and updated throughout the process and time taken to demonstrate the vehicle controls at handover. Marks deducted for no flowers at handover - my son was given a bouquet when purchasing a used vehicle
As soon as i arrived at BMW sandal in wakefield John Ledwold greeted me and was very welcoming and gave me a tour of all of the BMW car range and made sure all of my needs for a new car was met, thanks to him i could not be happier with my new car.
Extremely happy. Jamie was very helpful in sourcing a car. I found him to be professional and informative. He worked well with his business manager Craig, who explained things to me very clearly.
John was extremely helpful
Friendly , professional, helpful
All questions were answered and a professional service. Ashley dealt with everything we needed.Highly recommended.
The salesman at your centre was very helpful
The issue was more that the old BMW I bought was worth considerably less than I was led to believe 3 years ago
John Ledwold was very helpful and friendly. Took time to understand what I was looking for.
The car was in the handover bay ready to go, John was kind enough to pick me up from the train station, and within a couple of hours I was on my way.
Sales team were not high pressure just helpful
Worked hard to meet my needs
The staff are very professional and knowledgeable and listen carefully to your requirements. There is a lot of attention to detail and on delivery of my car they took time to explain its features.
Given options and genuinely felt that there was an interest in completing the deal.
Very professional and premium service throughout the whole experience.
As explained in my answer to question 1.
Including in my answer to question 1.
The only difficulty was the availability of parking. The car parking area was always overfull with cars double parked..
Very knowledgable professional sales team - only one small suggestion that I would have appreciated a reminder of the basic things in the car when I picked it up as it was some time since I did the test drive - but I have managed Ok.
Good overall knowledge and skill in negotiating the deal as a customer I required.
Great service given from the team at Sandal
Would have been completely satisfied if electric mirrors had gone onto car as they were requested two weeks after the initial order was placed .Richard Whaling was very supportive in the purchase and order progress informing me at key stages.
I have bought many new vehicles over the years and in this instance I was particularly impressed with their knowledge of the vehicle, when in the past I usually have known more about the vehicle than the sales person
I have had new cars before and all good but bmw just nailed it. They are quite simply the best
Everything went well, just a slight delay which was out of your control.
I have a good relationship with Sandal BMW in Wakefield, who always provide me with professional, good service. This is particularly true of Stuart Ryman in sales, who never fails to deliver and is very honest and straightforward to deal with.
So far I've bought 28 cars and this was my best buying experience thanks to Stuart Ryman.
All the staff are so welcoming and nothing is too much trouble
It was really extremely satisfactory feeling.
John Ledwold was very helpful and kept us informed throughout the purchase. It was helpful to have the car delivered and he gave very clear information at the handover.
Stuart Ryman was the salesperson who sold the car to me. He has also sold me my other cars. He is always helpful, courteous and honest, answering any queries & finding out answers if he doesn't know the answers. We have utmost faith in his judgement.