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Friendly staff. Called me when a gearbox oil leak was found during service and fixed it without question.
Matthew Wood extremely helpful with arrangements for wheel repair. Service departments communication left something to be desired.
As before, my expectations were met
The car has been in 3 times. The problem has never been resolved & recently has become worse.
No problem with the service I received from your staff pleasant and welcoming.
Everything was done as expected.
Good attention from member of staff (Tom at Wakefield)
I went back inside and asked for the guy from service to come and have a look with me. He did so and said he thought it was the airbags within the suspension needing inflating after the work which was done.
Could do better
Extremely in helpful and I will not be returning, I shall find an alternative dealership.
Happy with the work,However I asked about a service plan which was available. I didnt take this on your advice that the next service would be out of the term. I got into my car the other day and it does need a service earlier than suggested. ??
As above,Sandal always give satisfaction and talk through what's needed before starting any work needed.
Total involvement with progress reports
Lack of information as we were waiting as to progress and estimated completion time
As above waiting far too long
Car returned clean and tidy
As above all went well and my car was available when you said it would be and was spotless inside and out.
All that I needed doing was done to my satisfaction
Had the wheel refurbished an the BMW emblem is missing for that wheel which only stuck on when we phoned to request a new one. & was told I had to return the car to the garage which is over 35 miles away not happy
Booked my car in for a service and stated I needed a courtesy car, arrived on the day and was told I couldnt have a courtesy car so waste of my time and trip to the garage, had to rebook many weeks later.
Valet could have been better
Had a car problem and everyone wanted to get it sorted in a timely fashion. No nonsense, no hanging about. Polite, friendly, relaxed, courteous and efficient above all
Good customer service , solved my issue I had with adaptive headlight
No problems every one polite.
Delivered all promises
My customer contact there was Tom. He handled the booking in and repair process very efficiently.
always very professional in every aspect of any service work they carry out.
Warranty work carried out as agreed an on time
I receive the same high standards every time I use Sandal Wakefield. From the friendly receptionists to the environment always excellent.
Car ready when planned
Sandal Wakefield are a very good dealership and help unlike Stratstone Leeds
Because I was!
Everything was done what was said would be done and any other issues were also discussed
I have no negatives
On the fence.Expected more from a main dealer to be honest.
The car is now fine. It was cleaned when I picked it up, but not that well externally. Further, I now have a scratch on a rear alloy, which I am certain was not there previously.
Couldnt fault attention
treated like royalty
My recent service was to have 2x rear tyres changed. I was advised with plenty of time that my tyre's were nearing the legal limit. I was impressed by the pricing, as BMW was close or near to the same as anywhere else in the surrounding area.
First class and courteous
Excellent service and good customer area enabling me to work while service carried out. £300 for first service which is predominantly oil cost is a little pricey but no worse than other dealers / premium car manufacturers.
very good personal good service from the service centre. and they helped me with my service
They did exactly what was requested
Nothing to not like would have preferred weekend opening for the service
My Car took longer than expected so i didn't have time to wait for a clean.keep You could keep your customers updated on the progress ?
I was incorrectly charged for some work and had to send an email to get a refund. Although the issue was resolved the initial customer service was appalling.
Gave me all the help and advice I needed even brought the vehicle to my house
Great welcome, all works on time while comfortably waiting in the lounge, great checkout as well.
Excellent personal service, which is why I travel to Sandal for my servicing, even though there are other dealers much closer...
The body shop have assessed the corrosion on the car which requires repair, but I have not yet received the quote for this.
Had to repeatedly call and email to arrange visit.2 attempts to fix problem, told nothing wrong on first attempt even though car rolled away with handbrake on !!
Needed new tyre after a puncture. Not available until the end of January 2018, becausetyres are on back order.
just a small repair but all went well.
Excellent friendly service
Always helpful, friendly and courteous- from the Car Parking Assistant to the Service Staff.
Nothing to fault
Kept informed of the situation
Job done as quickly as possible car always washed and ready to go
Service completed on time and to specification
Everything was fine but am still having trouble with one little item
Good coffee, appropriate courtesy car and good communication.Only dropped one start as needed to wait more than a week to get an appointment where a courtesy car was available
Service is allways excellent
No problems encountered at all.
The staff are friendly, helpful and made it easy to purchase my car.
Received honest,friendly and timely treatment.
On time and sorted
Very helpful staff and quick resolution to the problem.
Couldn't add anything to enhance it.
Kept well informed
Car running smoothly againSandal
Excellent price. Friendly service and great environment.
I was able to get a service time that suited me and it was carried out efficiently
As above car immaculate on collection
Staff polite & efficient
It was quick and was given updates during and after the service
Fixed problem and replaced parts under warranty - no quibbles.
Booking easy, everything went according to plan with no problems. Communication was good
Very efficient,garage liased with insurance company
all expectations satisfied
Friendly welcome efficient staff and quality waiting lounge
as no 1 plus everything completed on time and to my satisfaction
Service staff great level of service as above not dissapointing
Very happy with customer service and timekeeping.
Sandal BMW completed work in expected time
As ever, the service from (Matt on this occasion) was helpful & informative. I always feel I am getting an honest answer rather than a load of flannel.
Prompt professional and friendly service from reporting the problem to booking it in to be fixed. The problem was fully explained and a courtesy car was supplied while mine was being fixed.Overall experience - excellent
Couldn't have gone smoother
Well looked after by reception and service staff and kept informed on how things were going.
Kept informed at all times, courteous staff and good hospitality.
Overall good service, staff really helpful
A knowledgeable and very helpful Sales Executive
This is my 4th BMW from Sandal and as always Mr Stuart Ryman is professional, knows his products, nothing is too much trouble for him and kept me informed all the way from inquiry to collection
Customer service was excellent and when car was slightly delayed, they included a boot liner which was a nice touch.
From walking into the showroom to picking up our new car the service we experienced was outstanding
Car was made ready for me to collect in only a few days. Richard arranged for a technician to demo the new media features I had not seen before, which I appreciated.
I would have given 5 stars but for the towbar parts not being avaliable a month after delivery Car superbMinor problem with steering could have been dealt with better. Female not competant gave me a slot 2 weeks away (a brand new 52k car )
Ashley Baldrey went beyond what I expected, great service and great product knowledge. Fare better service than I have ever had from other dealerships.
Really easy stress free process, friendly staff excellent service will definitely be back
I feel John Ledwold, changed my opinion of the BMW experience.
I and my family have dealt with John Ledwold at Sandal BMW for a number of years now and are happy with the service he provides.
Anthony gave me exceptional customer service
Excellent customer experience with nothing being too much trouble
I was given a good look at my choice via computer followed by a test drive..Richard at Sandal was polite and took my disability into account always making sure I was ok. He took me through everything I needed to know on delivery and even before.
again very good service, only problem was the battery light wouldn't go off, but dealt with promptly and efficintly
Excellent, friendly service from all staff, but especially Ray Simpson and Stephen Thurman
Clean showroom. Professional staff
Richard, the sales manager was a joy to do business with, a very professional approach to the sale and delivery from start to finish.
Everything was made very clear very helpful not rushed a real pleasure