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Polite service, drinks available, comfortable area to wait
Friendly efficient service.
Very nice reception people and looked after by Steve from service department .good good coffee and nice new loan car told my car would be ready at 4 o clock witch it was. was kept in touch with and phoned to say car was ready valeted inside and out
Still not sure why the fault occurred and what caused it. Also the cost of repair seemed high. However the fault was dealt with quickly and efficiently
It took 3 visits to resolve the clicking noise from the front offside wheel but was finally resolved.
Dealt with professionally and courtiously
The work was carried out from the agreed time and within the overall time period.
N/A. My car was collected from work.
Friendly customer service and Ryan at Wakefield even arranged lifts for me to and from work. It's the little touches like this that make Sandal good ??
Great communication explained everything
A full day for a first service is a little excessive. Admittedly there was a minor engine issue to look into but I was only informed that the engine needed to be cold once the car was with them. No courtesy car or life home offered.
Completely hassle free.
Everything went to plan
Lack of communication. Wheel sprayed the wrong colour twice. 25 Unexplained miles added to my vehicle. 'M' badge missing off the wheel when returned. Bumper scratched (which they then repaired). Absolutely appalling service from them.
My reason is my car came for an issue with the media system shutting down after first visit we were told it should be ok but we're ordering a connector ? we had 4 days sightseeing in Wales with no sat nav it showed us heading to London not good ?
Made the mistake of being too accommodating and helpful by saying I didn't need the car back until 5.00pm. However this resulted in my car standing from 8.15am until nearly 3.00pm and subsequently as 2 tyres were needed it had to stay in overnight!
The car was taken on time and was ready when we returned at the suggested time.
The personal touch from BMW staff.
Always excellent service
MY REQUIREMENTS WERE FULLY SATISFIED
The service team were extremely professional polite and everything that was arranged was delivered with no fuss. The BMW premises were excellent and clean to a very high standard
Brought 2 cars in: my 420 and sister's 320.Mine needed wheel/tyre change - done ok;Sister's needed MOT, Wheel/tyre change, & service; waited from 8am to 5pm and service NOT completed yet heard them "squeeze" someone else in before my sister's car
the value broke in my tyre and they tried to say I had broken it and wanted to charge us for a new tyre £250 ?? service loyalty is all we asked for having purchased 10 BMW in as many years
Very satisfied with my wheel repair, just one observation, I thought that you would have washed my car.
Good service but issue found after work
Prompt customer service
Very helpful staff and the work carried out was done to the expected high standard.
Everything done exactlay as requested
Not at all satisfied. Firstly, I was not asked to bring my insurance docs to drive away the loan car. I have arranged the loan car on telephone while booking an appointment. Second thing was with the bill. I was charged 140£ just to change the bulb.
my (Black) car came back covered in white particles of paint as if it had at some point been near an area where spraying takes place. This was completely disregarded when I reported this as there is apparently no spraying done in that area ????
I was treated with courtesy and made to feel welcome provided with a car whilst the work was being done and contacted by phone when completed
Couple of days after Service and M.O.T had email offering M.O..T at £30 should have been offered same price
Prompt service and back in good timw
Welcomed on arrival and sat in comfortable surroundings.Offered drinks while we waited which wasn't too long await as it transpired.
The attitude of the staff member was poor
Total disregard to customer complaint about noisy carScratches/ dent on car body above rear tyre(passenger side)light scratch on bonetReturned car with dirty foot marks on a clean mat of driver
Very expensive service for a car that is less than 2 years of age. £250+ in total. Car had a wash and a valet that looked like my effort when I get bored half way through, alloys still dirty, mats done and that's about it. might as well take local
The service was completed in a timely manner
All jobs done to my satisfactiom
I discovered on getting home from garage the internal boot cover had been broken. Two return trips later this was rectified FOC but without compensation. A week later I tried to retract the roof which stuck and found 2 screws & a spanner in the boot!
Car was serviced on time and all matters resolved
Wait was a bit longer than anticipated
Did what they were paid to do, at the agreed cost, on time
Rating may seem harsh as work done satisfactorily. But felt like service rep wanted to get rid of me ASAP and didnt seem to care about my concerns. He was very abrupt and didn't explain himself well when I raised some possible warranty work.
Both Jamie & Stephen made it a seemless process.
Service, welcome, efficiency superb
Overall the service went well, gave the score as fairly satisfied as when I got home noticed that the front passenger seat was dirty, quite dirty as if somebody had sat in it with overalls on. It can off with a good wipe.Just a bit disappointing.
Always pleasure to deal with
The work was carried out at the arranged time, and at the advertised price.
Collection of car at appointment time, completed service within time given and car presented clean. Service fully explained.
The work was for a second attempt at fixing a warranty issue (water collecting in the rear light clusters). I've not had a complete explanation but I do have a lot of confidence that it's fixed. The loan car could have done with a wash.
my car was Mot'd and the brake fluid changed (part of a service plan I had taken out when I bought the car) - all without problem. I was loaned a curtesy car while mine was in the workshop and my car was handed back clean
After having window motor fitted at the end of September maybe opening window twice since once when repaired in yard and the other time when wife pressed button and the window completely fell down i think it is appalling that i had to pay £370.
The work carried out was fine but a couple of issues mean that the service was nowhere near 5*
Very professional service
Sandal never disappoints on friendly efficient service
Outstanding service and attention to detail, explanations on all aspects of service and requirements were forthcoming.
Very well looked after by the reception and service staff I dealt with during my visit.
Personnel extremely professional and good service from start to finish.
all was done as required on time and to the price agreed
very professional attitude. honest opinion and very clean car at end of service
Very well treated.Comfortable coffee lounge
No issues at all with the staff at sandal wakefield
Great service as always.
Service from staff was great and loan car was just what I needed.
The service advisor (Matt) was professional and approachable, and kept me updated regularly throughout the time I was booked in to collecting my car later that day. Also he arranged the use of a courtesy car whilst my car was off the road.
Overall very satisfied with all area's of the customer experience, would have given 5 Star but when asked for a valet service for my vehicle was told this was unavailable due to staff shortages.
excellent staff & customer service
No issues whatsoever
Because we're always completely satisfied,the service received is excellent couldn't wish for more.
Staff and facilities were excellent.
The price was excessively high.
The service was carried out swiftly
Initially charged incorrectly, took two attempts to get the right bill. Asked for a phone call when car was ready to collect as Service and MOT 'wouldn't take all day' no call was received.
Excellent service, everything completed on time
Very friendly, fast and easy service.
It's always a good experience ,with no hiccups
They forgot to update my service book. I now have to make a special journey back to have this done.
Efficient and kept me upto date with progress
Everything went smoothly, work confirmed prior to finishing.
Car still not fixed. Staff rude and very unhelpful.
My expectations were to be greeted politely, the service details explained and to be kept up to date as the service was carried out. All this happened.
I received the car back with a warning light on the dashboard, which was not present when I handed it in.
Great people to deal with, always professional
Very efficient service. All staff very professional and knowledgeable.
Just rearly good service
I listed the items I wanted doing when booking the service, was told on arrival that there wasn't time to do the work. The tyre I paid £30, to refit for a rim leak still leaks and the lack of needed parts, meant I had to make a return trip of 50 mile
I was left waiting in reception for quite a while, when collecting the car.
excellent service competitive price completed on time and car washed and valeted,Also service fully explained on work carried out,Thankyou
Friendly and polite staff. Broke the steroetype for me. When the car first went in, a warning message advising i needed parking lights fitted. On inspection, these werent required. Many garages would have changed them and charged anyway. Thank you!
The cost was very high and also my display now reads that the next service is due in 8,000 miles times surely this is not correct?
I have been a BMW sandal customer for years ,and never had any reasons not to be very satisfied .
Car dropped in for a service and alloy repair on Tuesday. By Friday we had heard nothing so I called the garage and was told it was ready to collect. The oil service was £251 on a 3 series with 15,000 miles which I think is expensive.
Courtesy and friendliness
Very helpful and pleasant staff
As usual staff were polite, friendly and helpful and the job was finished on time as arranged.
I was given a prompt booking, and the service and customer attention I received was excellent.
I gave the answer because I was given excellent service from a competent , polite and professional sales man this is my second vehicle I have purchased from this sales man. Providing the X3 lives up to expectations I will purchase my next vehicle.
Richard the sales guy we dealt with was excellent, he was genuine and really helpful! Myself and my partner Lauren dealt as though for once the sales team were in our side and genuinely wanted to help us find the car for us. From The word go amazing!
John Ledwold was absolutely brilliant from start to finish, I cannot speak highly enough of him- thanks John!!!
Service from Ashley Baldry was efficient & informative but not pushy - excellent
Extremely easy and professional service from ordering to receiving my new car.
Fantastic ShowroomFriendly and experienced sales staff
One short of 'Completely' as NO follow up call by sales to verify my satisfaction yet I was told I would receive a call.
The gentleman who sold me my BMW was not pushy and came across as been honest, this made me feel comfortable and I believe we agreed a fair deal for the car. He was very knowledgeable when showing me how everything in the car works.
Everything was made soo easy and simple
Peter was wonderful ... very kind and friendly. Nothing was too much trouble. He answered all my questions. He truly went the extra mile to ensure a perfect customer experience. He is to be highly recommended as a valuable member of the team.
Kept up to date through the purchase, videos made to help with colour choice and when car first arrived a great touch.
1st rate and personalised customer service
Exactly what I would expect from Sandal BMW
Having bought three cars in the last four years I've got to know the staff at Sandal Wakefield. It's like going to see old friends.
Excellent customer service received by John Ledwold.
Much better service than other dealers we have used
Right balance of professional, local and personal service. Felt listened to & delivered on their promises.
the sales team were first class Adam Clarke and Stuart Ryman
I was pleased with the way John handled, I would recommend my family and family friends to go and see John at BMW if they are looking for new or used car, I am very happy with my car the service. I like to thank John for everything. Gurjit Gill
John Ledwold was a pleasure to do business with. Considerate, informative and intuitive. He put my faith back in BMW.
Professional company run by professional people very enjoyable experience.
From start to finish we were given very good service regularly being kept up to date with the cars progress.
Staff were pleasant had good knowledge of the brand and my requirements ,demonstrated engine and cars i was intrested in answered all my questions 100%
Stuart provided great service. Got more from visit than expected.
All dealt with in professional manner, all queries dealt with quickly, minor niggle at delivery dealt with promptly
I was very satisfied however the dealer made a slight mistake with the online documents (chassis no) and I had to return later in the day to go through part of the process again. Gave me an excuse to drive the new car.
Excellent customer service, I felt very comfortable in the company of Richard Whaling he listened to what I wanted in choosing a car. I had a enjoyable test drive. When I collected my car he explained all the features so I felt confident to drive it.
Every member of staff was friendly and helpful. All options were explained clearly to me so I could choose the right car and finance for me.
Ashley was very helpful & friendly. We changed the order several times, had lots of questions and this never phased him! He was a pleasure to deal with.
Great service from start to finish.
My car was waiting in a display area, I saw this instantly when I arrived at the showroom. Complementary refreshments for me and my parents.
Professional help and guidance was given on all aspects of purchase and driving the new vehicle.
Excellent service. No pressure. Every step thoroughly explained. Great staff.
Whole experience Straight forwardNo messing about
The whole process was seamless. I was kept well informed throughout and it was made a pleasant an experience as it could have been
As always the centre is customer facing
Great service,and very knowledgable.