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ABOUT SANDAL WAKEFIELD.

Welcome to Sandal Wakefield BMW.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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Vehicle Technician - Wakefield

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Valetor/Detailer - Wakefield

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Service Advisor - Wakefield

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BMW Sales Executive - Wakefield

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Christmas Opening Hours

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BMW Sales Executive - Huddersfield

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Diagnostic Vehicle Technician - Huddersfield

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Parts Advisor - Huddersfield

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Customer Service Telephone Advisor - Huddersfield

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Fast Fit Technician - Huddersfield

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Valetor - Huddersfield

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BMW i8 Roadster

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MINI Sales Genius - Huddersfield

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Perfect Sales Event

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Impress with the new BMW Shadow Edition

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Pay Monthly Service Plan

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The BMW Lower Emissions Allowance.

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Brake Disc and Pad Offer

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Sandal Sales Event

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BMW M Performance Video

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Sandal BMW Annual Golf Day

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BMW i3 Service Inclusive

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BMW Vision 100

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Pre Registered Stock

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Sandal Wakefield - Bodyshop of the Year

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Sandal Wakefield - Electric Week

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Sandal Wakefield win Bodyshop Award

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Where Next?

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Jason Carter

Head of Business
  • Years at the dealership 18
  • Years in the industry 27
  • Department Head of Business
  • Hobbies Watching and Coaching Football and spending time with family

Mathew Crowhurst

Sales Manager
  • Years at the dealership 10
  • Years in the industry 22
  • Department Sales
  • Hobbies Endurance Running and Cricket

Adam Clarke

Sales Controller
  • Years at the dealership 16
  • Years in the industry 21
  • Department Sales
  • Hobbies Golf

John Kuster

Group Used Car Manager
  • Years at the dealership 20
  • Years in the industry 20
  • Department Sales
  • Hobbies Cycling, Walking and Spending time with my Children

Stephen Thurman

Group Retail Manager Controller
  • Years at the dealership 12
  • Years in the industry 28
  • Department Sales
  • Hobbies Gardening, Spending time with the family and Football

Matthew Wood

Retail Manager
  • Years at the dealership 1
  • Years in the industry 12
  • Department Sales
  • Hobbies Clay Pigeon Shooting

Ashley Baldry

Sales Executive
  • Years at the dealership 10
  • Years in the industry 11
  • Department Sales
  • Hobbies Moto GP and Swimming

John Ledwold

Sales Executive
  • Years at the dealership 8
  • Years in the industry 15
  • Department Sales
  • Hobbies Spending time with the family

Stuart Ryman

Sales Executive
  • Years at the dealership 11
  • Years in the industry 13
  • Department Sales
  • Hobbies Skiing, F1 and travelling

Paul Bamford

Sales Executive
  • Years at the dealership 10
  • Years in the industry 19
  • Department Sales
  • Hobbies Playing Xbox

Ray Simpson

Sales Executive
  • Years at the dealership 11
  • Years in the industry 18
  • Department Sales
  • Hobbies Football, Eating out, Spending time with the family

Peter Campbell

Sales Executive
  • Years at the dealership 2
  • Years in the industry 5
  • Department Sales
  • Hobbies Lego & Model kit building with his children

Jamie Lavery

Sales Execuitve
  • Years at the dealership 2
  • Years in the industry 3
  • Department Sales
  • Hobbies Golf and Everything Disney

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car running smoothly againSandal

Service

I was able to get a service time that suited me and it was carried out efficiently

Service

Excellent price. Friendly service and great environment.

Service

As above car immaculate on collection

Service

Staff polite & efficient

Service

It was quick and was given updates during and after the service

Service

Fixed problem and replaced parts under warranty - no quibbles.

Service

Booking easy, everything went according to plan with no problems. Communication was good

Service

all expectations satisfied

Service

Very efficient,garage liased with insurance company

Service

Friendly welcome efficient staff and quality waiting lounge

Service

as no 1 plus everything completed on time and to my satisfaction

Service

Service staff great level of service as above not dissapointing

Service

Very happy with customer service and timekeeping.

Service

Sandal BMW completed work in expected time

Service

Well looked after by reception and service staff and kept informed on how things were going.

Service

Kept informed at all times, courteous staff and good hospitality.

Service

Prompt professional and friendly service from reporting the problem to booking it in to be fixed. The problem was fully explained and a courtesy car was supplied while mine was being fixed.Overall experience - excellent

Service

Couldn't have gone smoother

Service

Overall good service, staff really helpful

Service

As ever, the service from (Matt on this occasion) was helpful & informative. I always feel I am getting an honest answer rather than a load of flannel.

Service

everything was ready as I required it

Service

In connection with above comments to question 1. No rationale given for repairs and what parts were replaced .. no cause suggested .. would all seals and hoses need to be replaced all at once on a 3-4 year old car. Guessing really but costly to me

Service

Courteous staff with good product knowledge

Service

Fast service whilst I waited and really good wifi so I could work whilst I waited

Service

I would highly recommend Sandal BMW in Wakefield.Matthew Summersgill was very helpful and provided excellent support with the issues I experienced with my car. He provided me with regular updates and a positive customer service experience.

Service

Top draw service and a terrific customer waiting area.

Service

as above

Service

Sandal handled any issues very well.

Service

Staff friendly and attentive.Good waiting area.

Service

See above.

Service

Work carried out was all good, and it was good that you washed and vacummed the car, however the quality of the wash was not good on inspection. Very minor comment.

Service

The visit was for a EGR recall. I wasn't told this involved a software update which reset all your audio settings and presets. Also I asked for a rear tyre tread check as was told "they're OK". What does this mean? 2mm, 3mm, 4mm?

Service

Good personal service.

Service

The price quoted by the advisor was more expensive than the price quoted on the internet. I find it surprising the prices are not standardised.

Service

Car was speedily dealt with and ready on time - lovely and clean.

Service

Pleasant experience, only possible demerit is price.

Service

problem solved at last.

Service

Quick and ifficient service.

Service

Quick to analysis and solve any problems

Service

Sandal BMW know what the customer wants and delivers.

Service

Could have answered then phone onstead of hanging up 3 times before actually speaking to me

Service

Just brilliant

Service

Excellent customer service.

Service

The only negative thing was having to wait 40 minutes to get a courtesy car.

Service

The wheel was repaired as requested, not much waiting time at all

Service

Problem sorted within agreed tome

Service

Great from start to finish

Service

Carried out a routine service with good explanations and information about my car and its requirements.

Service

The brakes on my car were squealing badly, they cleaned them up, they were OK for a week, then have gone back to how they were

Service

my car was serviced on time however i asked for a phone call when car was ready. i had to chase and nearly missed opening times due to only finding out car was ready with just enough time to travel to wakefield.

Service

Originally told me car could be ready in 2 hours but when "checking" in; told best they could do was 5 hours. I didn't specifically ask for a 2 hour turn round when booking so possibly my fault.

Service

The work was completed well but I have now discovered that the tailgate release option on my key does not work.

Service

My car was not fixed due to a major braking problem. Sandal kindly agreed to re-purchase it. While not too happy with the service problem, I am stii very happy with how Sandal performed in this situation. Will continue dealing with them.

Service

Although after 3 attempts, the repair has not worked, I was kept informed throughout. And, due to my working hours, I find it inconvenient having to find a lift to and from the dealers as their policy prohibits loan cars being used over night.

Service

HELPFULL AND RELIABLE

Service

The work was completed in forecast time and the car was returned in a very clean condition.

Service

Service was completed by the time requested and the paperwork sorted out without delay.

Service

Staff need lessons in customer service. It is like they are doing me a favour. This is supposed to be a premium product

Service

Treated with courtesy and politeness and I am confident that the service was carried out comprehensively.

Service

On time

Service

Pleasant helpful.

Service

Previous fantastic service provided with my partners car has lived upto expectations as same level of service has been provided to me.

Service

as above - service element was good but not happy that my car was left dirty inside. I had just valeted it myself the day before.

Service

Because every thing was completed in the time scale, and things were explained to me.

Service

Personal attention.

Service

Already paid for. Completed in time slot and car running well

Service

excellent friendly service

Service

Very easy to book, I was able to wait and collect the car. Everything went very smoothly.

Service

Questions always answered, nothing is ever too much

Service

Everything done what I expected, plus a warranty claim sorted with no fuss at all

Service

Excellent communication

Service

Apart from the above comments,my X1 was returned running perfectly and fully valeted.

Service

Service / staff were excellent throughout the visit.

Service

Because my car has come back from a service with a knocking noise from under the car. This noise was not there before the service.

Service

Sandal is my local dealer and I have always for their staff to provided ecellent customer service. They are always polite, professional and knowledgable about their product range.

Service

I received a good service overall.

Service

Please see above. I would much rather do business and speak with people who know what they are talking about, and not with a suit who is only interested in image.

Service

The sales man I dealt with was called Matt, he was professional, informative and honest. He picked me the right car and it was hassle free.

Service

The staff who I have dealt with have always been very friendly and more than happy to help. The offer of drinks is always very much appreciated

Service

Courtesy car not available despite booked, fluid warning light activated on drive home. Unable to open bonnet as not reassembled properly following repair work requiring another day without our car. Service managers attitude patronising and off hand

Service

Excellent service , was requested to wait and within given time slot car was ready to drive away.

Service

Dropped the car of. Hassle free. Car was ready when I’d asked for.

Service

Car checked and warranty work done to my satisfaction cleaned inside and out very clean .

Service

See above answer

Service

It took a long time to find my tyre with the nail in for me to inspect. I wasn't really sure it was my tyre as taken from a stack. Why not chalk the customers name on it when removing it?

Service

Great coffee friendly staff

Service

All done as expected

Service

Completely satisfied

Service

car was not washed and cleaned as promised

Service

Speed of fulfilling job.

Service

Service was booked for 3 pm, but car was not handed back to us until c.5pm, even though it was a straight forward inspection and on booking the work we informed the garage that we would be waiting for the vehicle.

Service

The dealer told me I was responsible for ripped fabric underneath the engine. (It is possible the fabric became loose then snagged)The dealer was obsessive about insurance and driving license for courtesy car. (I have a clean driving license)

Service

I have been to Sandal twice in last fortnight. Once was for an engine fault and the other was for body shop work following an accident. reception / switchboard at main site let Sandal down on both occasions. Unwelcoming.

Service

Had to leave it longer than expected due to further services due which did not flag up on the on board computer nor did Sandal inform me when I booked the car in.

Service

Friendly efficient staff

Service

The work was carried out efficiently

Service

I was given a good look at my choice via computer followed by a test drive..Richard at Sandal was polite and took my disability into account always making sure I was ok. He took me through everything I needed to know on delivery and even before.

Sales

again very good service, only problem was the battery light wouldn't go off, but dealt with promptly and efficintly

Sales

Excellent, friendly service from all staff, but especially Ray Simpson and Stephen Thurman

Sales

Clean showroom. Professional staff

Sales

Richard, the sales manager was a joy to do business with, a very professional approach to the sale and delivery from start to finish.

Sales

Everything was made very clear very helpful not rushed a real pleasure

Sales

Always understanding

Sales

Very clean an good service

Sales

John Ledwold is a very genuine and polite salesman. He doesn't add any pressure to the sale and despite numerous questions nothing was ever too much trouble.

Sales

Hassle free customer service throughout the completion

Sales

The garage (Sandal BMW) is very conveniently located to where I live, so my wife and I spent a lot of time there selecting the vehicle we wanted and how we wanted to spec' it up. We were always welcome and never made to feel a nuisance.

Sales

Allowed time to review and discuss options in a welcoming environment.

Sales

Stuart Ryman and the rest of the staff couldn't do enough to make the purchase as smooth as possible

Sales

Stuart Ryman, Craig Linch excellent.BUT privacy is an issue as anyone can see the large TV monitors on which business is conducted.

Sales

Planned, on time, clean, professional

Sales

Time was never an issue and all questions answered thoroughly.

Sales

Facilities were very good, and there were lots of cars to look around. The Sales Advisor did not push the sale, and he listened at all times to our needs and requirements.

Sales

Friendly staff - no pressure. Carl and John went out of their way to first find the car and then ensure we got what we wanted

Sales

The experience was great overall from start to finish 5 stars all the way

Sales

Fantastic experience - professional Stuart Ryman is a credit to Sandal BMW, he went the extra mile

Sales

Nothing was too much trouble

Sales

Carefull help with details

Sales

Again the experience was faultless the sales representative Andy was friendly and his attention to detail was first class.

Sales

Fault free handover and deal done with no issues and really good communication from Sandal

Sales

As above, everyone was very helpful and there was excellent communication throughout the whole process (e.g. Update phone calls).

Sales

As stated before, they are always very helpful and professional and their customer service is first class. The premises are always impeccably clean and presentable and all staff are professional and approachable.

Sales

very professional and personable

Sales

Very well looked after. Premium feel to the whole experience.

Sales

Everything was excellent

Sales

Kept informed and updated throughout the process and time taken to demonstrate the vehicle controls at handover. Marks deducted for no flowers at handover - my son was given a bouquet when purchasing a used vehicle

Sales

Extremely happy. Jamie was very helpful in sourcing a car. I found him to be professional and informative. He worked well with his business manager Craig, who explained things to me very clearly.

Sales

As soon as i arrived at BMW sandal in wakefield John Ledwold greeted me and was very welcoming and gave me a tour of all of the BMW car range and made sure all of my needs for a new car was met, thanks to him i could not be happier with my new car.

Sales

All questions were answered and a professional service. Ashley dealt with everything we needed.Highly recommended.

Sales

John was extremely helpful

Sales

Friendly , professional, helpful

Sales

As above

Sales

John Ledwold was very helpful and friendly. Took time to understand what I was looking for.

Sales

The salesman at your centre was very helpful

Sales

The car was in the handover bay ready to go, John was kind enough to pick me up from the train station, and within a couple of hours I was on my way.

Sales

As above

Sales

Sales team were not high pressure just helpful

Sales

Given options and genuinely felt that there was an interest in completing the deal.

Sales

Worked hard to meet my needs

Sales

Easy paperwork

Sales

The staff are very professional and knowledgeable and listen carefully to your requirements. There is a lot of attention to detail and on delivery of my car they took time to explain its features.