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Efficient and helpful staff
The whole process was very professional and well organised.
I have serviced by BMW's in Sandal BMW for the last few years,(bought my current BMW from there) and have found the experience quite satisfactory. This time was no different.
Job done to my satisfaction
Everything went smoothly on the day but difficult to contact initially I tried phoning and emailing and had to wait too long for the appointment.
courteous and informed services
A1 Top class polite service
The service centre carried out the service with their usual aplomb, vacuumed the interior and washed the exterior.
Hassle free. Polite and efficient
My name was misspelled the first time I brought the car in. I mentioned it this time and it's still wrong. It's Eyre not eyer.
Good experience and informative
Poor service from Sandal BMW. Car required a replacement tyre and oil service. Price agreed of c £163 for tyre but told 2 days before appointment cost had increased to c £225. Waited for service - 1.5hrs later than agreed time.
Work was completed first time, on time
They looked at what the car needed rather than simply using the registration plate, Leeds and Harrogate told me wha it needed based on plates and a huge cost with no ability to tell me why or what they were doing.
They sorted out one warranty problem but another not resolved to my satisfaction.
No health check on vehicle or communication of work done - very much weve done your service here are your keys bye
No full vallet
Service excellent and a very smooth transition
Everything went smoothly. Courtesy car available. Couldnt fault the service. Thank you.
Under cut the garage price where it was originally purchased
Very pleased but one small point: I was told the car had been cleaned outside and vacuumed inside. Neither the outside nor the inside had been touched. Im not complaining but if you say it has been done, then that is what is expected.
The car was due for collection at 4pm and I was on my way to collect at that time before receiving a call to say the car was ready.
WHile you wait service which was done promptly
Very helpful staff
Efficient check in and car delivered back on time
Every question I asked they had a answer which suited my needs and did everything there could to make sure I was happy
First rate service
Nice comfortable area to wait, was looked after by Matt who has looked after me before, and has always provided good service and good explanations of what has been done.
Staff very helpful.
What I needed I was given
Service was fine, friendly staff. However, problem with towbar eye cover which disappeared at MOT. I think BMW should replace but when I again mentioned it at this service it was referred to the manager and I havent heard anything since
Not everything goes to plan as one might like. But I have found Sandal to be courteous and polite. Communicative and helpful
Sometimes get passed about departments when calling but always feel work is spot on
Very efficient and friendly staff, Ive been a customer for years and the service is good.
Quickly an efficient service. Could have done with a nicer courtesy car and a better feedback on what service was carried out. I just assumed everything was fine because no one told me anything else.
Excellent and friendly customer service and all the work/repairs that needed doing on my car were done on the day while I waited.
Poor in every respect from staff to organisation
Everytime we have a problem with the car They say its not included
Trusted dealership and also happy with the service they provide.
I felt the car was not quite running at its best before the service so they ran a diagnostic check and found a problem which was rectified immediately under warranty. The service itself was first class.
Managed to book my car in for service at a time that suited me
They are always really helpful and provide very good customer service
Good attention to detail by all. All things I needed were provided in a timely and efficient manner
The service was excellent right from the day I booked in to the day I had the work carried out. Great customer service. ??
Easy to book on line with very little wait for an appointment. Good communication throughout and car ready at the time requested.
Great service from steve who delt with me but as i said above i have to return
Easily booked completed on time and good communication from staff
Excuses and poor attitude towards recurring faults
The work required was carefully explained, all staff I dealt with were friendly and very helpful.
I was assured the tyre sensor problems were resolved following the dealer having a minimum of four opportunities, on one occasion I was sat waiting for 2.5 - 3 hours and as a disabled diabetic find this approach to customer service a disgrace.
The car was booked in, I arrived on time and the service was carried out while I waited
from booking in to collecting spot on
I know my car is in safe hands.
Proffessional and efficient
Service was good however after my first service the car was fully valeted, on this occasion only the mats were vacuumed.
Ready on time, competitive pricing
Staff were polite and attentive very knowledgable
It is a very personal experience.
I was informed all the way
Always professional, keep me informed.
Minor problem when I was given timings of 2 hours for my car mot & service of 9:30 to 11:30,this was changed to 3 hours after my arrival which if I had known earlier I would probably booked a courtesy car & got on with my day.
Because I was completely satisfied!
Cost of the work was higher than originally quoted
Because I was completely satisfied with my service at Sandal Wakefield.
Its a common theme running your business depends on the people working within and all do a good job
Showroom immaculate, hospitality first class, sales representatives exceptional.
Excellent service, efficient, informative, very helpful and friendly
Made to feel a valued customer by both Paul and the financial sales representative.
Such a wonderful and comfortable place to do business.
Very friendly staff throughout the whole process of buying making for a very pleasant experience.
Stuart and Craig helped a lot and kept me informed of the progress with my order. Stuart made the experience exciting by sending us updates and videos.
Really friendly staff. Did not try to control me too much, gave me time to think, and put a really great deal on the table
Great all round experience from start to finish
Excellent, excellent, excellent!!! John Ledwold was fantastic, 10 out of 10 for his knowledge, help, service, absolutely brilliant. Would highly recommend John and will be seeing him again when we next change our car.
As previously mentioned, staff were accomodating and helpful in every way possible. Very thorough with paperwork and options and also patient.
Please see answer one
Waiting times are kept to a minimum. However there is plenty to keep you occupied if you have to wait. There is lots of facility/space for you to do some work if required (ie desk space / tea and coffee / Wi-Fi etc).
Completely satisfied would recommend to anyone
salesman and service excellent
Exceptional customer service throughout.
Never had any problems with BMWs sandal
Everything went perfectly and the salesman knew everything I needed to know and was very helpful
I had a great experience all through the period of transaction. The sales advisor, John Ledwold at Sandal, was extremely helpful. I am completely satisfied with the service here provided
Some problems experienced