No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
A return visit to resolve the fault could have been avoided in the repair had been properly checked
Kept informed of progress as promised.
Service dealt with promptly and courteously
They do what they say
Once again the whole process of booking in, the m.o.t. Test, the customer service and the good value of the m.o.t. Cost.
Everything was completed as requested
Brilliant customer service.
Swift service at the cost indicated.
Happy with the service given
Great staff really helpful
No problems at all, good service
Car fetched from home. Repaired fetched back home very polite and friendly staff .Car unmarked and clean work carried out is fine
Extremely happy, Peter (whom I bought my car through) came out to say hello and the courtesy car was nice.
The front off side parking sensor is pushed back inside the bodywork and so isn't working properly. This may have been caused while cleaning snow away, but why didn't they tell me about it so that it could be rectified while being serviced.
Again customer service is second to none.
The timing was perfect. Everything went according to plan.
All went to plan. Drop off, call to say when ready and collection. No issues
Service noted a problem with rear tyres and, whilst replacements were not in stock, were able to source and for same day. Negatives were that tyres were not in stock and price, but people were efficient. Interior valeting was light.
Work not carried out correctly Will have to be rebooked Not atal happy
Sandal BMW in Wakefield is the best car dealer I have ever dealt with. They are very professional and friendly.
I was very satisfied with Sandal Wakefield.
Friendly helpful staff
Very professional and polite
Fantastic service and customer care
The customer service was excellent. It was so simple to arrange collection and return of my car straight to work.
Staff are helpful, friendly and well presented. The price was good and the so was my experience.
The car comes back clean and tidy ready for the road. They also informed me about a new nail in my tyre which I was able to get mended.
Hassle freeAs expected
They damaged the vehicle and didn't tell me, then were prepared to argue when I pointed out the obviously brand new damage. They stole all the dust caps too - in bad weather!
Same as above. Staff have always been pleasant and helpful, in particular Mr Paul Bamford who initially sold me my M4 and who I have kept in contact with when the car needs a service, mot, etc.
The booking of the appointment was to my convenience, the time taken to complete the work was less than stated and the bonus of early collection.
It went in for a job doing and while they had it they saw that the service was due as well,so they contacted me and did that as well
Nothing went wrong
The person directing the vehicles in the car park was very helpful.The service reception were polite and efficient.
My car was in 3 times to finally get the parcel shelf fixed
Courtesy car required and sorted within minutes polite staff and very efficient.
I previously owned Lexus cars and feel their level of customer service is better than BMW i.e. Always offer free courtesy car, valet car fully with service, sweets in car on collection,etc
Matt as ever handled the problem quickly and efficiently
My car was well looked after and cleaned when I came to pick it up.
Friendly staff, polite + many now recognise me.
Courtesy car had no fuel in
The repairs to my car last week following a RTA were superb.
Nothing to complain about.
Booked car in for Alloy Wheel repair on X1 (67)plate.This was booked in nearly 2 weeks prior repair which will take 5 days,they would get me a cirticey car usually like for like or as near as poss,They supplied a Mini Countryman "DIRTY INSIDE AND OUT
Only disappointment was exorbitant charge (c.£80) to replace front and rear wiper blades
Work carefully explained and my questions were fully answered
good service and communications
All work done on time and car valeted
Dealt with in a very efficient manner.
Everything just right
I had an oil leak and cost of the replacement part was covered under my extended warranty. I asked that the undertray to be cleaned of all of the accumulated oil but it wasnt so I still have the occasional drip on my drive.
Car had a fault - turned out a be a misfire on cylinder number four, causing limp mode on 2 recent occasions, but you don't know why, so it's not fixed in my opinion. Spark plugs have been moved around to solve.
I had to constantly chase up. I've been given vaious failed promises. When I finally received a call to book the car in I find another few weeks wait and am informed there is a £10/day charge for insurance. Petty and I've not been asked before!
Unexpected cost for replacement tyre for MOT
Things seemed to go well but I was callled to collect the car but when I got there it wasnt ready and I had to wait around for half a hour when I had another appointment 10 miles away
Tyre repaired under warranty,car cleaned
Very efficient and helpful
Having had two tyres fitted I would not expect to have to visit a tyre pressure machine at my local supermarket to adjust the tyre pressures. On was reading 32 and the other 27.
Always get the best service, great facilities.
The fault in my car was dealt with very professionally. There could have been to reasons that caused the fault, so a new motor for my passenger window was ordered just in case. My fault was cleared and my car washed and cleaned for collection.
car washed, foot mats cleaned nice coffee and pleasant waiting area.
Because I was very satisfied.
Everything was graet
I wanted a quick reaction to getting some Ad Blu.
Service and customer contact was very good. Disappointed my squeaky brakes could not be fixed. Small point but it's a BMW and its not a great experience when you have paid for an executive car. Not a deal breaker.
Sandal are always reliable,friendly decent price.
Even when we made an error regarding appointment they sorted it for us
Sandal Motors in Wakefield hsve serviced our vehicles since we purchased them.Servicing has always been efficient and the staff are terrific!
Good service and helpful
It was a recall
when the work was completed it was explained exactly to me what had been done on my car
timings were spot on and personal touch from service dept very important
Job done and within stated time.
Any questions that I had were quickly dealt with in a satisfactory manner
Excellent prepaid service package. non-prepaid service prices are reasonable.
Efficient. I waited with the car and wifi allowed me to work as well as i could have at home. Plenty of room to work in peace whilst the work on the car was carried out
We have established and excellent relationship with our local dealer,Sandal Motor and appreciate the high level of service they ptobide
Work carried out to complete satisfaction, on time , nothing is two much trouble, Very good service from Steve Strutt service personnel.
Service on the day was of high standard & professional. Would have been completely satisfied were it not for the farce in trying to book the vehicle in for an oil change only outwith the normal scheduled service not due until January 2019/10k miles.
Has stated in the first question
Efficiently completed on time
The staff at Sandal Wakefield make the effort, treat the customer well and the facilities are first class.
I have recently started working in area and my car needed a service, I then found the nearest deeler,the staff was very friendly and the service was very good ??
Made to feel like a valued customer. Only issue was no courtesy car available for up to 3 weeks.
They did exactly what they said they would do on time and at the right price
No probs. Customer care good.
Started on time, work done to a high standard, kept me informed as to progress.
The dealership was friendly and professional. But my issue was not resolved, so I am unable to give any higher result.
Friendly polite staff
Easy to deal with and work completed on time.
35 minutes from arrival to being seen, apparently due to staff shortages. Still awaiting promised call back regarding replacement tyres 11 days later.
a good job was done
From dropping my car off at 8.30 am and the letter saying it will take 1.5 hours to do the recall problem and writing my mobile number on the envelope with my fob in and the desk saying it should all be done for 12.00 pm, it was 2.30 when complete.
Friendly staff. Called me when a gearbox oil leak was found during service and fixed it without question.
As before, my expectations were met
Matthew Wood extremely helpful with arrangements for wheel repair. Service departments communication left something to be desired.
The car has been in 3 times. The problem has never been resolved & recently has become worse.
No problem with the service I received from your staff pleasant and welcoming.
Everything was done as expected.
I went back inside and asked for the guy from service to come and have a look with me. He did so and said he thought it was the airbags within the suspension needing inflating after the work which was done.
Could do better
Good attention from member of staff (Tom at Wakefield)
Extremely in helpful and I will not be returning, I shall find an alternative dealership.
Happy with the work,However I asked about a service plan which was available. I didnt take this on your advice that the next service would be out of the term. I got into my car the other day and it does need a service earlier than suggested. ??
As above,Sandal always give satisfaction and talk through what's needed before starting any work needed.
Total involvement with progress reports
Lack of information as we were waiting as to progress and estimated completion time
Booked my car in for a service and stated I needed a courtesy car, arrived on the day and was told I couldnt have a courtesy car so waste of my time and trip to the garage, had to rebook many weeks later.
Had the wheel refurbished an the BMW emblem is missing for that wheel which only stuck on when we phoned to request a new one. & was told I had to return the car to the garage which is over 35 miles away not happy
Car returned clean and tidy
As above all went well and my car was available when you said it would be and was spotless inside and out.
As above waiting far too long
All that I needed doing was done to my satisfaction
Had a car problem and everyone wanted to get it sorted in a timely fashion. No nonsense, no hanging about. Polite, friendly, relaxed, courteous and efficient above all
Valet could have been better
The whole experience was carried out in a professional friendly manner with great hospitality.
I have bought three BMW vehicles from this dealership and never had a bad experience, will always go back.
This is my 4th BMW in 12 yrs
It is a very relaxing and enjoyable experience and nothing is too much trouble.
This is now my 4th BMW and must admit would highly recommend this BMW Centre and just a shame that this centre is not closer to my home.
As above the process is seamless, professional all the way.
BMW makes you feel valued. All products are fantastic. Very happy with my new car
I visited the showroom on the first car purchase,and was looked after really well. The second car i received a vidio of the car, couldn't call as I was really busy. All was done over phone and the car delivered to the house which was approx 40 mile
Salesman John is excellent, friendly, knowledgable and a pleasure to deal with.
just a great experience from start to finish, kept in touch throughout and delivered all expectations
Everything has been smooth from the purchase to the delivery of my new car.
cannot imagine what more they could have done to make it easier
A prompt and efficient service and I was kept up to date with the progress of delivery
Excellent sales person , informative , not pushy ,
excellent service throughout
As above Anthony and the business manager were exemplary. We had a first class experience from start to finish.
I've bought my BMW's from and had them serviced with Sandal BMW in Wakefield since 2009 and have always found the staff there very helpful.
Excellent service from first telephone call to completion
For this car we have joined the Motorbility scheme and had excellent support and advice from the designated salesman.
due to bad weather i was unable to collect the car on the date i was supposed to and they were very helpful in arranging a day when i could
Couldnt fault our local bmw dealership in any way shape or form. Ive always had this picture in my head of car salesman and how to avoid them at all costs but let me assure you, at Sandal bmw Wakefield we were over the moon with the service
THE TIME ALLOWED FOR PICK UP WAS PLENTY WE WERE INSTRUCTED ON THE KEY FEATURES OF THE CAR, GIVEN KNOWLEDGE TO ENABLE US TO DRIVE IT HOME SAFELY, ADVISED OF ANY PITFALLS WE MAY ENCOUNTER ON OUR JOURNEY HOME AND ALLOWED TO TAKE PHOTOS MUCH APPRECIATED
I like to choose an engine option and then spec a car that is tailored to my own preferences. Unfortunately this can be quite demanding on the salesman's time, particularly as I have a habit of changing my mind, but it never seemed an issue to Jamie.
Stuart Ryman, the salesman, was attentive throughout the process and gave me a very detailed and informative handover.
Nothing I asked for was too much and everyone was always happy to help.
Excellent service, its a pleasure to go to Sandal BMW Wakefield. Excellent size of showroom. Stuart Ryman (whom we have dealt with before) is a first class salesman, and very knowledgeable on the car we chose. He was extremely helpful.
Again very easy and friendly
Peter was a fantastic sales man, polite , knowledgeable and kept me up to date with everything going on through the process.
Jamie Lavery provided a good buying experience for me.
pleasant experience at bmw wakefield
ALWAYS AGREED PLAN OF EVENTS IN ADVANCE AND CONTACTED IF ANY CHANGES. ALL TIMESCALES MET. ALWAYS FRIENDLY AND APPROACHABLE.
Excellent sales and business staff who explained everything well .There were no pressure selling tactics
For the first time in many years we felt very much at ease whilst going through the purchase process, Sandals of wakefield made us feel welcome and the salesman, Ashley Baldry was excellent throughout and nothing was too much trouble.
Excellent, knowledgeable staff who made the process headache free.
The staff were very helpful