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Staff and facilities were excellent.
The service was carried out swiftly
The price was excessively high.
Initially charged incorrectly, took two attempts to get the right bill. Asked for a phone call when car was ready to collect as Service and MOT 'wouldn't take all day' no call was received.
Excellent service, everything completed on time
Very friendly, fast and easy service.
It's always a good experience ,with no hiccups
Efficient and kept me upto date with progress
Car still not fixed. Staff rude and very unhelpful.
Everything went smoothly, work confirmed prior to finishing.
They forgot to update my service book. I now have to make a special journey back to have this done.
Great people to deal with, always professional
My expectations were to be greeted politely, the service details explained and to be kept up to date as the service was carried out. All this happened.
I received the car back with a warning light on the dashboard, which was not present when I handed it in.
Very efficient service. All staff very professional and knowledgeable.
Just rearly good service
I listed the items I wanted doing when booking the service, was told on arrival that there wasn't time to do the work. The tyre I paid £30, to refit for a rim leak still leaks and the lack of needed parts, meant I had to make a return trip of 50 mile
Friendly and polite staff. Broke the steroetype for me. When the car first went in, a warning message advising i needed parking lights fitted. On inspection, these werent required. Many garages would have changed them and charged anyway. Thank you!
The cost was very high and also my display now reads that the next service is due in 8,000 miles times surely this is not correct?
I was left waiting in reception for quite a while, when collecting the car.
excellent service competitive price completed on time and car washed and valeted,Also service fully explained on work carried out,Thankyou
Car dropped in for a service and alloy repair on Tuesday. By Friday we had heard nothing so I called the garage and was told it was ready to collect. The oil service was £251 on a 3 series with 15,000 miles which I think is expensive.
I have been a BMW sandal customer for years ,and never had any reasons not to be very satisfied .
I was given a prompt booking, and the service and customer attention I received was excellent.
Courtesy and friendliness
As usual staff were polite, friendly and helpful and the job was finished on time as arranged.
Very helpful and pleasant staff
Everything happened as expected in an efficient and smooth manner.Your service manager and reception staff were very helpful
Very efficient - no delays. Excellent
No problems at all. Courtesy car available without delay. Efficient receptionand very polite gentleman who handled the servicing of my car.
Prompt and informative attention, and courteous and friendly staff.
Car picked up and returned clean and serviced
No issues at all - nothing to find fault with whatsoever
WORK WAS CARRIED OUT METICULOUSLY.EVERY ATTENTION GIVEN TO DETAILS AND CAR DELIVERED IN PERFECT CONDITION.I AM HAPPY.
Job booked at short notice. Work completed on time and car returned at the time promised.
forgot to stamp the service record book
Always friendly, fast & efficient
No followup on previous service visit. I was waiting for a call to replace a faulty door lock. I rang to get a quote for a tyre and enquired while I was on the phone about the lock. At that time i was told it was in stock.
Really pleased with service from start to finish! Thanks Melissa
The MOT was completed in the time scale we agreed
BMW garage at Wakefield is very good at time keeping , collect the car from home for servicing, staff politeness , doing good service & cleaning the car, etc.
Everything done and ready early.
Job completed on time and no issues.
Work done as specified & vehicle returned cleaned.
I had to keep ringing as your agent on numerous occasions daid he would ring back and never did
Completed job as required and cleaned car thoroughly as always
Prompt attention and car ready at agreed time.
All went well and no problems with the service we received
Very accommodating and efficient
efficient as always
Pleasant environment, helpful personnel, good coffee
My car was ready earlier than what we thought it would be, the car was washed and vacuumed. All staff polite and helpful, waiting area welcoming good selection of drinks
The work was carried out very well, but I was disappointed that I had to go through a negative experience with my car and hadn't been told that there was a potential upgrade required.
I cannot criticise the service at Sandal generally but I am disappointed that the faults on my car have not been identified and what the recommendation course of action going forward is.I have not received a follow up call which I would have expected
The bodywork was damaged whilst the vehicle was in your possession
Speedy efficient professional service
Work was a simple tyre replacement which was done quickly and without fuss.
warranty issue resolved
Prompt and excellent service with courtesy car and complete resolution of small problem.
One of reception staff sat using computer when I got that there. other was on phone. One on computer sat using that. Had to wait for other to finish on phone to get any attention.Asked service staff to look at rattle from parcel shelf. Nothing done
Great service for my enquiry
Exactly what I have experienced over the years
I was told it would take 2 hrs and took 3 hrs which was frustrating when waiting and I nearly missed a meeting consequently. It was a first service so there were no issues so it should have taken the time stated.
first class service Sandal has changed staff are better trained now
Friendly staff. Work completed on time.
The service carried as required in an efficient and timely manner
You are professional from start to finish , the receptionist was friendly and helpful and you had my car ready when you said you would. Your manager explained what had been done and what I might need in the near future and you had washed my car!
Left car wet after cleaning it and it left dirty stuff spots
Great service by all of your people involved with my car.
Sales very good. Service very good.
Because everything went like clock work, I was even taken into Wakefield by a member of staff, when I got back l was taken by a member of staff to a nice reception area for a coffee. The service was of excellent quality. Thank you.
First service on the car so pretty straight forward, I knew the screen wash needed filling back up which has been done with a cheaper alternative than what was in the car from new. Also for £240 you'd expect your car to be washed like other garages
The man who dealt with me when I brought the car in was brusque and not at all reassuring. The receptionist wasn't particular welcoming.I also had new tyres fitted and they were not inflated to the correct pressure so I had to fill them myself
As usual, speaking with reception staff and dealing with the service advisor is always a pleasant experience. However, I still have the same problem with the car as what it went in with, creaking from the rear of the car and a rattling boot lid.
Fault dealt with well (light bulb issue) however I was in BMW for approx 2 hours and was asked if I wanted my car washing. Which I appreciated, however, I waited 30 minutes for this to happen and then I had to wash it again as it was still dirty.
I found Sandal BMW Wakefield very welcoming and the tea and coffee area is great to wait for your car and to also have a look round at the new models.
Work was done exactly on time and contact made when work had been completed.
Very quick service, reliable and very friendly staff.
Prompt service. Nothing too much trouble.
The process couldn't have been easier.
Well planned politely carried out no problems very good
The service,staff all were excellent
Easy to book; a most helpful member of staff; the lift home and the car-valet were most appreciated
Messed around by the rude service staff, I knew I had a service pack from when I purchased the car but they refused to admit this ending in me paying for a service elsewhere.
Great service and hassle free
I was kept informed, by Matt Armitage,at every stage of the work being carried out. This meant I was able to make reasoned decisions at early stages in the work being undertaken or to be undertaken.
Very helpful, polite and went out of their way to to provide extra information regarding parts and pricing etc
The service to the car was fine. I was supprised with the service reception member of staff. He told me it was a routine service but did not know the price then left me for at least 10 mins whilst he found a price. he dismissed the 'value' service.
It was easy and everyone was helpful and friendly.
Prompt service , kept me informed & car ready as agreed.
As always the centre is customer facing
Great service,and very knowledgable.
Whole experience Straight forwardNo messing about
The whole process was seamless. I was kept well informed throughout and it was made a pleasant an experience as it could have been
Fantastic friendly and knowledgeable service that fulfilled my needs both in terms of the vehicle I eventually choose and finance packages available.
Excellent service. Friendly and professional. Knowledgeable.
Because if the efforts of the salesman, John Ledwold.
Long time customer of Sandal BMW, and always efficient, couteous.
Exellent service from all involved in the sales and of course a good deal. Kept up to date with progress and received the car slightly earlier just before Christmas which made a nice present for my wife!
The staff went out of their way to be as helpful as possible
Dealt with Ray Simpson for the second time (my second BMW from Sandal) and the experience was simple, straightforward and easy. An enjoyable retail experience rather than a traditional 'car buying' experience.
While there were some minor issues, Peter was fantastic throughout.
Pleased with all aspects of the service.
very professional and attentive at all stages, knowledgable and helpful.
Excellent service from all involved with Sandal BMW and Matt.
Very professional. Was kept up to date at all stages. Basically an easy purchasing experience
Excellent service from Ray Simpson
Was a easy purchase, salesman Paul made it very easy to understand what was on offer and the costs
Extremely knowledgeable and polite sales person. Took the time and effort to make sure I was happy at every stage.
Very happy with the service, the sales man John was laid back and not too pushy.