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Good efficient service. ( Slight dribble of engine oil over engine bay but it's ok)
Fantastic service from all BMW colleagues
1. The car was returned to me with dirty marks on the front passenger seat.2. Only a week after the service, a warning message for low radiator coolant appeared on the infotainment screen. Presumably the level wasn't checked during the service.
Service personnel did theyre best to fit my mot and tyre change into my time slot.the car is always cleaned and washed afterwards.great sevice.
Waiting time for courtesy availability
Nice, friendly staff who are always there to help you out.
Good efficient service and even came out with my car washed and vacuumed
Polite staff when I called to ask how the work was going, got an answer within seconds.
Pre warranty assessment completed within promised time scale
They always do what they say they are going to do efficiently ver
Front of house staff very good. Fixed problem vehicle brought in for. When picked up, steering wheel was filthy, & 1x front parking sensor not working.
I find that Sandal Motors make me feel a valued customer and are very attentive to my requirements without going over the top.
MOT cost was good value but service costs are excessive.
MOT service cost was good value but price of parts very expensive. Tyres can be sourced elsewhere a better prices.
Always polite and interested in me as the customer.
Had a coffee first then went out for a test in X3 which was really enjoyable while my car was been serviced
My only slight issue has ever been the service department can sometimes be slightly less reliable than the sales team
Airconditioning and temperature gauge fixed but problem with speakers not fixed as ran out of time fixing aircon and temp gauge. I have to wait one month for the speakers to be fixed and currently unable to listen to music in the car.
Very satisfied as the car was going to take two days the receptionist arranged a lift to get me home
The problem I took my car in for is still a problem so it is going to require another trip back.
Service was Good but after 1 week I was travelling and my engine coolant warning light came on as I was in Norfolk I went to aHalfords who advised me that they do not have the correct coolant water in stock and advised me to contact the bmw helpline.
Efficient and helpful
Very good personal attention and convenient location
The fault was rectified satisfactorily I was told my car had been cleaned I had only cleaned it myself 2 days previously and it was covered in white film and water stains all over the body and I have noticed some scratches on the paintwork
The service warning in the computer still shows service due in 2000 miles, no doubt I will have to take the car back to Wakefield to have this re set, 2 hours of my time wasted.A week after the service the oil level measured below minimum
Did what they said they would do very punctual in service.
I had a warranty repair of the boot opening mechanism a year ago, it failed again and BMW wanted £50-£100 to look at it and a min of £250 for repair with courtesy warranty if given. Also had the wrong size tyres fitted last year 275 not 235 on front.
Lift home limited to Wakefield city centre area
software that indicates speed limit restriction ( Limit on steering wheel above cruise control ) updated and now works again on head up display. This was sorted when having a an after market tow bar fitted to facilitate a bike rack
From the start of dropping my car in to getting back to pick it up, everything done in a clear and professional manner. Particularly good that you offer a pickup/dropoff service as well
Polite. Timely. Good communication. No surprises.
Every time I visit they are unable to find my vehicle on the computer system and the last time I visited they weren't expecting me even though my visit was pre arranged
My husband attended with my vehicle and reported back to say my car was dealt with promptly and staff were friendly.
As above and the facilities were excellent where I could work whilst I waited for the repair to be completed.
Same as above. Plus, asked for AdBlue to be topped up but this was not shown on the service report (though I was assured it was completed - time will tell...)
I seemed to be waiting around for an half hour dropping off and about an hour picking up
It would be completely Satisfied, if you would have my courtesy cars available, this is a big problem for me when needing to take my car in as I have to take unpaid time off work.
We were given excellent service by Matt, he sorted everything for us,,,including an unforeseen event. Which I thank him for.However, my only criticism is the fact that the valeting fell below the standard of Sandal BMW.
nothing to fault
it's my first bmw, i was expectinghugh service costs, and also that main dealer will try to rip me off offering something i don't really need. it was totally oposit
First time I booked it in I had to cancel because service was so unhelpful. Second time I was directed to Product Genius but found he doesn't work on that day and no one else could help - does not inspire confidence despite high price tag.
Staff friendly and helpful.
Always a pleasure to deal with Jon Ledwold.
Service done in the time stated,a courtesy car available and my car cleaned for me.The cost of the service was far cheaper than the BMW centre in Sheffield.
Attention to detail and to me as a customer
Ease of booking, ease of check in, kept informed and good vehicle hand back in a comfortable facility.
Friendly staff and efficient service
Well informed and kept up to date many thanks
I was kept informed about the problem with the battery and I felt confident that what I was being told was correct
The servicing and the MOT was also carried out within the agreed time.
So currently I am 7 days post collecting the car, I had already paid the £120, the work I booked has not been completed, my perfect wheel has possibly been refurbed and my service contact us not got back to me as promised.
Excellent service, brilliant communication.
Service technician forgot to reset my idrive system, therefore service requirement was still showing, had to drive back to rectify.If not for that slight annoyance, it would have been 5 stars.
Because I was!Reception, service and sales staff have always been most helpful and attentive. Especially Ashley Baldry in sales.
Friendly courteous staff who made my visit a pleasant experience
I find Sandal Wakefield to be consistently good. Staff are courteous, helpful and friendly.
Did have to wait a while on collection
Staff very helpful and was able to get a booking quickly
Fault on seat has re occurred after only 5 days!This will take more of my time to get fixed
Service was quick & professional. Would have given 5 if theyd washed it
Tony Smith very helpful
Problem dealt with efficiently.Friendly staff
No problems and Sandal did what was expected. Even returning my vehicle to my home address including a mini valet.
Happy and quick service
swift courteous service without trying to sell every possible option...I got just what I wanted from professional people with no hassle. This is not the case from Stratstone in Hull
A return visit to resolve the fault could have been avoided in the repair had been properly checked
Kept informed of progress as promised.
They do what they say
Service dealt with promptly and courteously
Once again the whole process of booking in, the m.o.t. Test, the customer service and the good value of the m.o.t. Cost.
Brilliant customer service.
Everything was completed as requested
Great staff really helpful
Happy with the service given
Swift service at the cost indicated.
No problems at all, good service
Car fetched from home. Repaired fetched back home very polite and friendly staff .Car unmarked and clean work carried out is fine
Extremely happy, Peter (whom I bought my car through) came out to say hello and the courtesy car was nice.
The front off side parking sensor is pushed back inside the bodywork and so isn't working properly. This may have been caused while cleaning snow away, but why didn't they tell me about it so that it could be rectified while being serviced.
Again customer service is second to none.
Service noted a problem with rear tyres and, whilst replacements were not in stock, were able to source and for same day. Negatives were that tyres were not in stock and price, but people were efficient. Interior valeting was light.
The timing was perfect. Everything went according to plan.
Sandal BMW in Wakefield is the best car dealer I have ever dealt with. They are very professional and friendly.
All went to plan. Drop off, call to say when ready and collection. No issues
Work not carried out correctly Will have to be rebooked Not atal happy
I was very satisfied with Sandal Wakefield.
Friendly helpful staff
Very professional and polite
Fantastic service and customer care
Staff are helpful, friendly and well presented. The price was good and the so was my experience.
The customer service was excellent. It was so simple to arrange collection and return of my car straight to work.
The car comes back clean and tidy ready for the road. They also informed me about a new nail in my tyre which I was able to get mended.
They damaged the vehicle and didn't tell me, then were prepared to argue when I pointed out the obviously brand new damage. They stole all the dust caps too - in bad weather!
Hassle freeAs expected
John Ledwold the salesman made the experience a great one from start to finish
I understand the car is coming from Ireland but it seems to have taken forever to deliver.
I was updated regularly in regards to the car such as it's current location and build process. John was also in regular contact with updates.
Service was 1st class from John Ledbold
Stuart was brilliant in every way. He wasnt pushy he was extremely patient and knowledgeable about all the cars. He is certainly someone we will be dealing with again with our next purchase. Very impressed
dealership sandal BMW were great the car is great I was shown everything and the car was set up by the sale colleague for me on collectionfrom start to collection the sales colleague Richard Whaling(sandal Wakefield] was so helpful and first class
Bright new showroom with attentive staff selling great products at fair prices.
After a bad experience with a previous BMW with Sheffield Sytner, Sandal Wakefield were amazing, and very knowledgeable and helpful. Anthony was great, and certainly knows his cars.
Kept fully updated with the order of my vehicle through the motability scheme. Knowledgeable staff guided me through the options available
No complaints at all , very professional and polite.
Nice pleasant showroom and helpful staff.
I have bought three BMW vehicles from this dealership and never had a bad experience, will always go back.
The whole experience was carried out in a professional friendly manner with great hospitality.
Pleasure to buy from.
Excellent preparation and introduction
Every answer or queiry was answered and full of knowledge
Good advice on BMW product, very knowledgeable on the advice given. Quick response
I have used this dealership and salesman previously and found that their high standards are still intact
Very clean and I was looked after very well by everyone there
This is my 4th BMW in 12 yrs
It is a very relaxing and enjoyable experience and nothing is too much trouble.
This is now my 4th BMW and must admit would highly recommend this BMW Centre and just a shame that this centre is not closer to my home.
As above the process is seamless, professional all the way.
BMW makes you feel valued. All products are fantastic. Very happy with my new car
I visited the showroom on the first car purchase,and was looked after really well. The second car i received a vidio of the car, couldn't call as I was really busy. All was done over phone and the car delivered to the house which was approx 40 mile
Salesman John is excellent, friendly, knowledgable and a pleasure to deal with.
Everything has been smooth from the purchase to the delivery of my new car.
just a great experience from start to finish, kept in touch throughout and delivered all expectations
A prompt and efficient service and I was kept up to date with the progress of delivery
cannot imagine what more they could have done to make it easier