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ABOUT SANDAL WAKEFIELD.

Welcome to Sandal Wakefield BMW.

Meet the team

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Jason Carter

Head of Business
  • Years at the dealership 18
  • Years in the industry 27
  • Department Head of Business
  • Hobbies Watching and Coaching Football and spending time with family

Mathew Crowhurst

Sales Manager
  • Years at the dealership 10
  • Years in the industry 22
  • Department Sales
  • Hobbies Endurance Running and Cricket

Adam Clarke

Sales Controller
  • Years at the dealership 16
  • Years in the industry 21
  • Department Sales
  • Hobbies Golf

John Kuster

Group Used Car Manager
  • Years at the dealership 20
  • Years in the industry 20
  • Department Sales
  • Hobbies Cycling, Walking and Spending time with my Children

Stephen Thurman

Group Retail Manager Controller
  • Years at the dealership 12
  • Years in the industry 28
  • Department Sales
  • Hobbies Gardening, Spending time with the family and Football

Matthew Wood

Retail Manager
  • Years at the dealership 1
  • Years in the industry 12
  • Department Sales
  • Hobbies Clay Pigeon Shooting

Ashley Baldry

Sales Executive
  • Years at the dealership 10
  • Years in the industry 11
  • Department Sales
  • Hobbies Moto GP and Swimming

John Ledwold

Sales Executive
  • Years at the dealership 8
  • Years in the industry 15
  • Department Sales
  • Hobbies Spending time with the family

Stuart Ryman

Sales Executive
  • Years at the dealership 11
  • Years in the industry 13
  • Department Sales
  • Hobbies Skiing, F1 and travelling

Paul Bamford

Sales Executive
  • Years at the dealership 10
  • Years in the industry 19
  • Department Sales
  • Hobbies Playing Xbox

Ray Simpson

Sales Executive
  • Years at the dealership 11
  • Years in the industry 18
  • Department Sales
  • Hobbies Football, Eating out, Spending time with the family

Peter Campbell

Sales Executive
  • Years at the dealership 2
  • Years in the industry 5
  • Department Sales
  • Hobbies Lego & Model kit building with his children

Jamie Lavery

Sales Execuitve
  • Years at the dealership 2
  • Years in the industry 3
  • Department Sales
  • Hobbies Golf and Everything Disney

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Because I was completely satisfied with my service at Sandal Wakefield.

Service

As above

Service

It’s a common theme running your business depends on the people working within and all do a good job

Service

As above.

Service

overall ok

Service

Good location, welcoming, totally professional

Service

Everything good. Don’t give full marks it leaves no room for improvement.

Service

Staff great , showroom nice and comfortable although it when waiting in the seating area it could have done with being a bit cooler ... it was warm outside.... need some air con!!

Service

As above plus I was promptly informed of the completion of the service and was able to collect my vehicle at an earlier time.

Service

After the initial surprise and disappointment that my car had a fault, the staff at Sandal Wakefield were extremely helpful and polite. I was slightly annoyed I had to leave the car over night on its second visit and was offered no pool car.

Service

Spoke to Matt Somerskill regarding wheel alloys and a small dent for advice. Discussed and explained options and made appointment for repairs for us.

Service

No messing about, once I'd decided to swap my car every step of the exchange process was carried out speedily and efficiently

Service

Excellent even supplied a courtesy car

Service

Again it was down to excellent customer service from dropping my car off to picking it back up. Everything was explained in detail about what was going to happen and who to contact if I had any questions.

Service

Easy process, kind, courteous and efficient. Did what they said they would do. Only down side that prevents a full score of 5 is that the service is a little pricey and on the completed service sheet there is no breakdown/key of charging codes

Service

Very efficient. Helpful staff

Service

Very efficient

Service

Booked fast track service online, didn't register as such on the system so took longer than expected.

Service

Very polite professional team

Service

Appreciate the reminder that the warranty was due to expire and consequently had work done free of charge.

Service

Excellent service and very competitively priced.

Service

Not happy that seat position had been moved and not returned,Dash cam had been moved upwards, I did not notice this for more than 12 hrs later, if I had been involved in an accident I would have no record, would Sandal have accepted responsibility?

Service

good service - very professional - excellent work

Service

The staff are friendly and efficient

Service

Good efficient service. ( Slight dribble of engine oil over engine bay but it's ok)

Service

1. The car was returned to me with dirty marks on the front passenger seat.2. Only a week after the service, a warning message for low radiator coolant appeared on the infotainment screen. Presumably the level wasn't checked during the service.

Service

Fantastic service from all BMW colleagues

Service

Service personnel did they’re best to fit my mot and tyre change into my time slot.the car is always cleaned and washed afterwards.great sevice.

Service

Waiting time for courtesy availability

Service

Good efficient service and even came out with my car washed and vacuumed

Service

Nice, friendly staff who are always there to help you out.

Service

Polite staff when I called to ask how the work was going, got an answer within seconds.

Service

Pre warranty assessment completed within promised time scale

Service

They always do what they say they are going to do efficiently ver

Service

I find that Sandal Motors make me feel a valued customer and are very attentive to my requirements without going over the top.

Service

Front of house staff very good. Fixed problem vehicle brought in for. When picked up, steering wheel was filthy, & 1x front parking sensor not working.

Service

MOT cost was good value but service costs are excessive.

Service

MOT service cost was good value but price of parts very expensive. Tyres can be sourced elsewhere a better prices.

Service

Always polite and interested in me as the customer.

Service

Had a coffee first then went out for a test in X3 which was really enjoyable while my car was been serviced

Service

My only slight issue has ever been the service department can sometimes be slightly less reliable than the sales team

Service

great

Service

Great service

Service

Airconditioning and temperature gauge fixed but problem with speakers not fixed as ran out of time fixing aircon and temp gauge. I have to wait one month for the speakers to be fixed and currently unable to listen to music in the car.

Service

Service was Good but after 1 week I was travelling and my engine coolant warning light came on as I was in Norfolk I went to aHalfords who advised me that they do not have the correct coolant water in stock and advised me to contact the bmw helpline.

Service

Very satisfied as the car was going to take two days the receptionist arranged a lift to get me home

Service

Efficient and helpful

Service

The problem I took my car in for is still a problem so it is going to require another trip back.

Service

Very good personal attention and convenient location

Service

The fault was rectified satisfactorily I was told my car had been cleaned I had only cleaned it myself 2 days previously and it was covered in white film and water stains all over the body and I have noticed some scratches on the paintwork

Service

The service warning in the computer still shows service due in 2000 miles, no doubt I will have to take the car back to Wakefield to have this re set, 2 hours of my time wasted.A week after the service the oil level measured below minimum

Service

Did what they said they would do very punctual in service.

Service

John Ledwold the salesman made the experience a great one from start to finish

Sales

I understand the car is coming from Ireland but it seems to have taken forever to deliver.

Sales

I was updated regularly in regards to the car such as it's current location and build process. John was also in regular contact with updates.

Sales

Service was 1st class from John Ledbold