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Car running smoothly againSandal
I was able to get a service time that suited me and it was carried out efficiently
Excellent price. Friendly service and great environment.
As above car immaculate on collection
Staff polite & efficient
It was quick and was given updates during and after the service
Fixed problem and replaced parts under warranty - no quibbles.
Booking easy, everything went according to plan with no problems. Communication was good
all expectations satisfied
Very efficient,garage liased with insurance company
Friendly welcome efficient staff and quality waiting lounge
as no 1 plus everything completed on time and to my satisfaction
Service staff great level of service as above not dissapointing
Very happy with customer service and timekeeping.
Sandal BMW completed work in expected time
Well looked after by reception and service staff and kept informed on how things were going.
Kept informed at all times, courteous staff and good hospitality.
Prompt professional and friendly service from reporting the problem to booking it in to be fixed. The problem was fully explained and a courtesy car was supplied while mine was being fixed.Overall experience - excellent
Couldn't have gone smoother
Overall good service, staff really helpful
As ever, the service from (Matt on this occasion) was helpful & informative. I always feel I am getting an honest answer rather than a load of flannel.
everything was ready as I required it
In connection with above comments to question 1. No rationale given for repairs and what parts were replaced .. no cause suggested .. would all seals and hoses need to be replaced all at once on a 3-4 year old car. Guessing really but costly to me
Courteous staff with good product knowledge
Fast service whilst I waited and really good wifi so I could work whilst I waited
I would highly recommend Sandal BMW in Wakefield.Matthew Summersgill was very helpful and provided excellent support with the issues I experienced with my car. He provided me with regular updates and a positive customer service experience.
Top draw service and a terrific customer waiting area.
Sandal handled any issues very well.
Staff friendly and attentive.Good waiting area.
Work carried out was all good, and it was good that you washed and vacummed the car, however the quality of the wash was not good on inspection. Very minor comment.
The visit was for a EGR recall. I wasn't told this involved a software update which reset all your audio settings and presets. Also I asked for a rear tyre tread check as was told "they're OK". What does this mean? 2mm, 3mm, 4mm?
Good personal service.
The price quoted by the advisor was more expensive than the price quoted on the internet. I find it surprising the prices are not standardised.
Car was speedily dealt with and ready on time - lovely and clean.
Pleasant experience, only possible demerit is price.
problem solved at last.
Quick and ifficient service.
Quick to analysis and solve any problems
Sandal BMW know what the customer wants and delivers.
Could have answered then phone onstead of hanging up 3 times before actually speaking to me
Excellent customer service.
The only negative thing was having to wait 40 minutes to get a courtesy car.
The wheel was repaired as requested, not much waiting time at all
Problem sorted within agreed tome
Great from start to finish
Carried out a routine service with good explanations and information about my car and its requirements.
The brakes on my car were squealing badly, they cleaned them up, they were OK for a week, then have gone back to how they were
my car was serviced on time however i asked for a phone call when car was ready. i had to chase and nearly missed opening times due to only finding out car was ready with just enough time to travel to wakefield.
Originally told me car could be ready in 2 hours but when "checking" in; told best they could do was 5 hours. I didn't specifically ask for a 2 hour turn round when booking so possibly my fault.
The work was completed well but I have now discovered that the tailgate release option on my key does not work.
My car was not fixed due to a major braking problem. Sandal kindly agreed to re-purchase it. While not too happy with the service problem, I am stii very happy with how Sandal performed in this situation. Will continue dealing with them.
Although after 3 attempts, the repair has not worked, I was kept informed throughout. And, due to my working hours, I find it inconvenient having to find a lift to and from the dealers as their policy prohibits loan cars being used over night.
HELPFULL AND RELIABLE
The work was completed in forecast time and the car was returned in a very clean condition.
Service was completed by the time requested and the paperwork sorted out without delay.
Staff need lessons in customer service. It is like they are doing me a favour. This is supposed to be a premium product
Treated with courtesy and politeness and I am confident that the service was carried out comprehensively.
Previous fantastic service provided with my partners car has lived upto expectations as same level of service has been provided to me.
as above - service element was good but not happy that my car was left dirty inside. I had just valeted it myself the day before.
Because every thing was completed in the time scale, and things were explained to me.
Already paid for. Completed in time slot and car running well
excellent friendly service
Very easy to book, I was able to wait and collect the car. Everything went very smoothly.
Questions always answered, nothing is ever too much
Everything done what I expected, plus a warranty claim sorted with no fuss at all
Apart from the above comments,my X1 was returned running perfectly and fully valeted.
Service / staff were excellent throughout the visit.
Because my car has come back from a service with a knocking noise from under the car. This noise was not there before the service.
Sandal is my local dealer and I have always for their staff to provided ecellent customer service. They are always polite, professional and knowledgable about their product range.
I received a good service overall.
Please see above. I would much rather do business and speak with people who know what they are talking about, and not with a suit who is only interested in image.
The sales man I dealt with was called Matt, he was professional, informative and honest. He picked me the right car and it was hassle free.
The staff who I have dealt with have always been very friendly and more than happy to help. The offer of drinks is always very much appreciated
Courtesy car not available despite booked, fluid warning light activated on drive home. Unable to open bonnet as not reassembled properly following repair work requiring another day without our car. Service managers attitude patronising and off hand
Excellent service , was requested to wait and within given time slot car was ready to drive away.
Dropped the car of. Hassle free. Car was ready when Id asked for.
Car checked and warranty work done to my satisfaction cleaned inside and out very clean .
See above answer
It took a long time to find my tyre with the nail in for me to inspect. I wasn't really sure it was my tyre as taken from a stack. Why not chalk the customers name on it when removing it?
Great coffee friendly staff
All done as expected
car was not washed and cleaned as promised
Speed of fulfilling job.
Service was booked for 3 pm, but car was not handed back to us until c.5pm, even though it was a straight forward inspection and on booking the work we informed the garage that we would be waiting for the vehicle.
The dealer told me I was responsible for ripped fabric underneath the engine. (It is possible the fabric became loose then snagged)The dealer was obsessive about insurance and driving license for courtesy car. (I have a clean driving license)
I have been to Sandal twice in last fortnight. Once was for an engine fault and the other was for body shop work following an accident. reception / switchboard at main site let Sandal down on both occasions. Unwelcoming.
Had to leave it longer than expected due to further services due which did not flag up on the on board computer nor did Sandal inform me when I booked the car in.
Friendly efficient staff
The work was carried out efficiently
I was given a good look at my choice via computer followed by a test drive..Richard at Sandal was polite and took my disability into account always making sure I was ok. He took me through everything I needed to know on delivery and even before.
again very good service, only problem was the battery light wouldn't go off, but dealt with promptly and efficintly
Excellent, friendly service from all staff, but especially Ray Simpson and Stephen Thurman
Clean showroom. Professional staff
Richard, the sales manager was a joy to do business with, a very professional approach to the sale and delivery from start to finish.
Everything was made very clear very helpful not rushed a real pleasure
Very clean an good service
John Ledwold is a very genuine and polite salesman. He doesn't add any pressure to the sale and despite numerous questions nothing was ever too much trouble.
Hassle free customer service throughout the completion
The garage (Sandal BMW) is very conveniently located to where I live, so my wife and I spent a lot of time there selecting the vehicle we wanted and how we wanted to spec' it up. We were always welcome and never made to feel a nuisance.
Allowed time to review and discuss options in a welcoming environment.
Stuart Ryman and the rest of the staff couldn't do enough to make the purchase as smooth as possible
Stuart Ryman, Craig Linch excellent.BUT privacy is an issue as anyone can see the large TV monitors on which business is conducted.
Planned, on time, clean, professional
Time was never an issue and all questions answered thoroughly.
Facilities were very good, and there were lots of cars to look around. The Sales Advisor did not push the sale, and he listened at all times to our needs and requirements.
Friendly staff - no pressure. Carl and John went out of their way to first find the car and then ensure we got what we wanted
The experience was great overall from start to finish 5 stars all the way
Fantastic experience - professional Stuart Ryman is a credit to Sandal BMW, he went the extra mile
Nothing was too much trouble
Carefull help with details
Again the experience was faultless the sales representative Andy was friendly and his attention to detail was first class.
Fault free handover and deal done with no issues and really good communication from Sandal
As above, everyone was very helpful and there was excellent communication throughout the whole process (e.g. Update phone calls).
As stated before, they are always very helpful and professional and their customer service is first class. The premises are always impeccably clean and presentable and all staff are professional and approachable.
very professional and personable
Very well looked after. Premium feel to the whole experience.
Everything was excellent
Kept informed and updated throughout the process and time taken to demonstrate the vehicle controls at handover. Marks deducted for no flowers at handover - my son was given a bouquet when purchasing a used vehicle
Extremely happy. Jamie was very helpful in sourcing a car. I found him to be professional and informative. He worked well with his business manager Craig, who explained things to me very clearly.
As soon as i arrived at BMW sandal in wakefield John Ledwold greeted me and was very welcoming and gave me a tour of all of the BMW car range and made sure all of my needs for a new car was met, thanks to him i could not be happier with my new car.
All questions were answered and a professional service. Ashley dealt with everything we needed.Highly recommended.
John was extremely helpful
Friendly , professional, helpful
John Ledwold was very helpful and friendly. Took time to understand what I was looking for.
The salesman at your centre was very helpful
The car was in the handover bay ready to go, John was kind enough to pick me up from the train station, and within a couple of hours I was on my way.
Sales team were not high pressure just helpful
Given options and genuinely felt that there was an interest in completing the deal.
Worked hard to meet my needs
The staff are very professional and knowledgeable and listen carefully to your requirements. There is a lot of attention to detail and on delivery of my car they took time to explain its features.