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Because I was completely satisfied with my service at Sandal Wakefield.
Its a common theme running your business depends on the people working within and all do a good job
Good location, welcoming, totally professional
Everything good. Dont give full marks it leaves no room for improvement.
Staff great , showroom nice and comfortable although it when waiting in the seating area it could have done with being a bit cooler ... it was warm outside.... need some air con!!
As above plus I was promptly informed of the completion of the service and was able to collect my vehicle at an earlier time.
After the initial surprise and disappointment that my car had a fault, the staff at Sandal Wakefield were extremely helpful and polite. I was slightly annoyed I had to leave the car over night on its second visit and was offered no pool car.
Spoke to Matt Somerskill regarding wheel alloys and a small dent for advice. Discussed and explained options and made appointment for repairs for us.
No messing about, once I'd decided to swap my car every step of the exchange process was carried out speedily and efficiently
Excellent even supplied a courtesy car
Again it was down to excellent customer service from dropping my car off to picking it back up. Everything was explained in detail about what was going to happen and who to contact if I had any questions.
Easy process, kind, courteous and efficient. Did what they said they would do. Only down side that prevents a full score of 5 is that the service is a little pricey and on the completed service sheet there is no breakdown/key of charging codes
Very efficient. Helpful staff
Booked fast track service online, didn't register as such on the system so took longer than expected.
Very polite professional team
Appreciate the reminder that the warranty was due to expire and consequently had work done free of charge.
Excellent service and very competitively priced.
Not happy that seat position had been moved and not returned,Dash cam had been moved upwards, I did not notice this for more than 12 hrs later, if I had been involved in an accident I would have no record, would Sandal have accepted responsibility?
good service - very professional - excellent work
The staff are friendly and efficient
Good efficient service. ( Slight dribble of engine oil over engine bay but it's ok)
1. The car was returned to me with dirty marks on the front passenger seat.2. Only a week after the service, a warning message for low radiator coolant appeared on the infotainment screen. Presumably the level wasn't checked during the service.
Fantastic service from all BMW colleagues
Service personnel did theyre best to fit my mot and tyre change into my time slot.the car is always cleaned and washed afterwards.great sevice.
Waiting time for courtesy availability
Good efficient service and even came out with my car washed and vacuumed
Nice, friendly staff who are always there to help you out.
Polite staff when I called to ask how the work was going, got an answer within seconds.
Pre warranty assessment completed within promised time scale
They always do what they say they are going to do efficiently ver
I find that Sandal Motors make me feel a valued customer and are very attentive to my requirements without going over the top.
Front of house staff very good. Fixed problem vehicle brought in for. When picked up, steering wheel was filthy, & 1x front parking sensor not working.
MOT cost was good value but service costs are excessive.
MOT service cost was good value but price of parts very expensive. Tyres can be sourced elsewhere a better prices.
Always polite and interested in me as the customer.
Had a coffee first then went out for a test in X3 which was really enjoyable while my car was been serviced
My only slight issue has ever been the service department can sometimes be slightly less reliable than the sales team
Airconditioning and temperature gauge fixed but problem with speakers not fixed as ran out of time fixing aircon and temp gauge. I have to wait one month for the speakers to be fixed and currently unable to listen to music in the car.
Service was Good but after 1 week I was travelling and my engine coolant warning light came on as I was in Norfolk I went to aHalfords who advised me that they do not have the correct coolant water in stock and advised me to contact the bmw helpline.
Very satisfied as the car was going to take two days the receptionist arranged a lift to get me home
Efficient and helpful
The problem I took my car in for is still a problem so it is going to require another trip back.
Very good personal attention and convenient location
The fault was rectified satisfactorily I was told my car had been cleaned I had only cleaned it myself 2 days previously and it was covered in white film and water stains all over the body and I have noticed some scratches on the paintwork
The service warning in the computer still shows service due in 2000 miles, no doubt I will have to take the car back to Wakefield to have this re set, 2 hours of my time wasted.A week after the service the oil level measured below minimum
Did what they said they would do very punctual in service.
John Ledwold the salesman made the experience a great one from start to finish
I understand the car is coming from Ireland but it seems to have taken forever to deliver.
I was updated regularly in regards to the car such as it's current location and build process. John was also in regular contact with updates.
Service was 1st class from John Ledbold