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I was left feeling that something wasn't quite right.. Prior to the final warranty check and MOT and brake service I had been contacted by Huddersfield. Twice, firstly to book me in and then to try and do the same thing again! There is more but no ro
The work was dealt with professionally and efficiently and within the timings given
Perfect service yet again.
Only small problems but service as usual very good and problems solved
I have no problems with the actual service experience, however as a former Audi owner I am used to being offered a courtesy car whilst mine is under repair. I asked if a while you wait service was possible instead but was told that it wasn't.
I had to book mu car in for a service, unlike last time where it was all arranged by Sandal. When I arrived I had to wait about a half hour before I saw anyone to hand my keys over and pick up the loan car. Otherwise the rest of the service was 100%.
Good service by the person who looked after me. However had to buy 2 tyres instead of planned one. This was necessary but I feel your price is expensive
Nice coffee while they sorted me a car out .No problem.
Everything that required attention was undertaken
Work took longer than expected - 2 days - but staff constantly updated me on progress and estimated completion time which helped me plan.
Agreed work undertaken in reasonable time.
On arrival at 8.20 am to collect courtesy vehicle my wife was kept waiting too long. She did make it clear she had to leave very quickly as she had client's meeting her at 9.00 am for hair appointments. Didn't get car until an hour later at 9.15 a.m.
No Hasell service polite and advised us on what to do next.
On time. Pleasant surroundings
I only wanted a couple of number plate screw covers (mine had been stolen!) and they popped them in an envelope and left them at reception (it's on the way home for me so no bother).
I found Matthew Summersgill to be very friendly, helpful and professional.
I booked a courtesy car whin I booked in my car and then confirmed at the end of the conversation that it was booked. When I brought my car in for its service there was no record of me booking the courtesy car on the system.
Two days after service the coolant warning light came on. The technician had failed to tighten the cap on the cooling system and coolant was escaping. I also expected a call between 3&4 to say the car was ready but I had to call at 4.15.
We were looked after from the moment we stepped in the door
Very good experience
A quick turnaround on my wheel swap from winter to summer rims and tyres after an hour waiting my car finally left Sandal BMW to go off site. Eventually my car was ready and cleaned, rinsed not even dried, over 2hrs. Stud thredded on F/N/S rim.
Almost 'completely' but I never got a follow up call to see how I was finding my car, see if I had any issues or feedback.
Always very helpful and obliging
The service was undertaken on time as requested but after returning home I descovered that the service record document had not bee completed and delar stamped, this resulted in phone calls and a failry long return journey to the dealership.
The service and mot were done at the same time and the car was returned cleaned. Staff as usual were friendly and helpful.
Was originally told the car would be ready at 11 but had to wait until 12.30 as someone forgot to tell the service staff. Therefore car wasn't cleaned as couldn't wait any longer.
The problem I had with my DAB stereo was finally fixed.
Issue not fully resolved.
Car not totally clean afterwards- soapy deposit on the drivers window
Great customer care and excellent service
I booked my car for a 9am slot only to be told 3 hours later that it was between 9-5. My wife and I waited 5 hours in all. I had definitely been told a 9am slot when I rang and booked.
excellent pick up and delivery service post MOT and service. Very helpful
Vehicle check which clearly says on your site what's included was not carried out (Test Drive - Check for road safety, including brakes, steering, shock absorbers and gearbox.) Car washed and left in bad contrition that I took it in.
Always kept informed at every stage of the service
Service as always 1st class.NB. BMW Financial Services leave a lot to be desired and would not warrant 1 star. Abysmal service
Everything carried out satisfactory and the quality of the valet was exceptional.
After servicing the car it was washed. Due to the fact that it was raining it wasn't until 2 days later that I discovered the car was covered in swirl marks.Obviously it had been washed with a dirty fibre cloth.Totally ruining the expensive finish.
Easy to deal with
quick, efficient, friendly, familiar.
See answer below. Not happy with the service from the mechanics, service manager who said the faults on my car which were originally found under warranty, now cant be fixed as its out of warranty. This should have been rectified.
Service was done rapidly and completed at the agreed time .
No hassle Work carried out on time and explained to an appropriate level of detailGood customer service
Good surroundings and hospitality, friendly and helpful staff.
Only wanted reassurance about a noise but car taken in and given a thorough check. Fantastic customer service
Very good service
Tire price quoted was later reduced meaning my bill was lower than expected, and my service was squeezed in with next to no notice. Altogether very good
Excellent service, friendly professional staff. Good amenities @ the dealership (drinks, wifi, separate business area).Did ask for some pricing for M Perf parts, but never heard back.
I asked once again that a noise be investigated (rear suspension) was informed it could possibly be the rear parcel shelve, a new replacement would be ordered. I've heard nothing since. Noise still remains.
No problems, completed on time and kept informed
The explanation about the tyre being worn causing the rubbing noise was ok. But I asked for a manager to ring me back as I was not satisfied. No one ever did! I rang back and called into the showroom in person but no one could help. :(
Service fine but still waiting for response to possible warranty claim for on board computer
Polite service, drinks available, comfortable area to wait
Friendly efficient service.
Very nice reception people and looked after by Steve from service department .good good coffee and nice new loan car told my car would be ready at 4 o clock witch it was. was kept in touch with and phoned to say car was ready valeted inside and out
Still not sure why the fault occurred and what caused it. Also the cost of repair seemed high. However the fault was dealt with quickly and efficiently
It took 3 visits to resolve the clicking noise from the front offside wheel but was finally resolved.
N/A. My car was collected from work.
The work was carried out from the agreed time and within the overall time period.
Dealt with professionally and courtiously
Friendly customer service and Ryan at Wakefield even arranged lifts for me to and from work. It's the little touches like this that make Sandal good ??
Great communication explained everything
Completely hassle free.
A full day for a first service is a little excessive. Admittedly there was a minor engine issue to look into but I was only informed that the engine needed to be cold once the car was with them. No courtesy car or life home offered.
Everything went to plan
Lack of communication. Wheel sprayed the wrong colour twice. 25 Unexplained miles added to my vehicle. 'M' badge missing off the wheel when returned. Bumper scratched (which they then repaired). Absolutely appalling service from them.
My reason is my car came for an issue with the media system shutting down after first visit we were told it should be ok but we're ordering a connector ? we had 4 days sightseeing in Wales with no sat nav it showed us heading to London not good ?
The car was taken on time and was ready when we returned at the suggested time.
Made the mistake of being too accommodating and helpful by saying I didn't need the car back until 5.00pm. However this resulted in my car standing from 8.15am until nearly 3.00pm and subsequently as 2 tyres were needed it had to stay in overnight!
Always excellent service
The personal touch from BMW staff.
MY REQUIREMENTS WERE FULLY SATISFIED
The service team were extremely professional polite and everything that was arranged was delivered with no fuss. The BMW premises were excellent and clean to a very high standard
Brought 2 cars in: my 420 and sister's 320.Mine needed wheel/tyre change - done ok;Sister's needed MOT, Wheel/tyre change, & service; waited from 8am to 5pm and service NOT completed yet heard them "squeeze" someone else in before my sister's car
Very satisfied with my wheel repair, just one observation, I thought that you would have washed my car.
the value broke in my tyre and they tried to say I had broken it and wanted to charge us for a new tyre £250 ?? service loyalty is all we asked for having purchased 10 BMW in as many years
my (Black) car came back covered in white particles of paint as if it had at some point been near an area where spraying takes place. This was completely disregarded when I reported this as there is apparently no spraying done in that area ????
Good service but issue found after work
Everything done exactlay as requested
Not at all satisfied. Firstly, I was not asked to bring my insurance docs to drive away the loan car. I have arranged the loan car on telephone while booking an appointment. Second thing was with the bill. I was charged 140£ just to change the bulb.
Very helpful staff and the work carried out was done to the expected high standard.
Prompt customer service
I was treated with courtesy and made to feel welcome provided with a car whilst the work was being done and contacted by phone when completed
Couple of days after Service and M.O.T had email offering M.O..T at £30 should have been offered same price
The service was completed in a timely manner
The attitude of the staff member was poor
Total disregard to customer complaint about noisy carScratches/ dent on car body above rear tyre(passenger side)light scratch on bonetReturned car with dirty foot marks on a clean mat of driver
Very expensive service for a car that is less than 2 years of age. £250+ in total. Car had a wash and a valet that looked like my effort when I get bored half way through, alloys still dirty, mats done and that's about it. might as well take local
Prompt service and back in good timw
Welcomed on arrival and sat in comfortable surroundings.Offered drinks while we waited which wasn't too long await as it transpired.
All jobs done to my satisfactiom
I discovered on getting home from garage the internal boot cover had been broken. Two return trips later this was rectified FOC but without compensation. A week later I tried to retract the roof which stuck and found 2 screws & a spanner in the boot!
Wait was a bit longer than anticipated
Car was serviced on time and all matters resolved
Rating may seem harsh as work done satisfactorily. But felt like service rep wanted to get rid of me ASAP and didnt seem to care about my concerns. He was very abrupt and didn't explain himself well when I raised some possible warranty work.
Both Jamie & Stephen made it a seemless process.
Did what they were paid to do, at the agreed cost, on time
Service, welcome, efficiency superb
Overall the service went well, gave the score as fairly satisfied as when I got home noticed that the front passenger seat was dirty, quite dirty as if somebody had sat in it with overalls on. It can off with a good wipe.Just a bit disappointing.
Always pleasure to deal with
The work was carried out at the arranged time, and at the advertised price.
Collection of car at appointment time, completed service within time given and car presented clean. Service fully explained.
my car was Mot'd and the brake fluid changed (part of a service plan I had taken out when I bought the car) - all without problem. I was loaned a curtesy car while mine was in the workshop and my car was handed back clean
The work was for a second attempt at fixing a warranty issue (water collecting in the rear light clusters). I've not had a complete explanation but I do have a lot of confidence that it's fixed. The loan car could have done with a wash.
After having window motor fitted at the end of September maybe opening window twice since once when repaired in yard and the other time when wife pressed button and the window completely fell down i think it is appalling that i had to pay £370.
Very professional service
Sandal never disappoints on friendly efficient service
The work carried out was fine but a couple of issues mean that the service was nowhere near 5*
Great Service by all the staff...
There was nothing else I could have asked for. It was a very positive experience and the team were very accommodating
Great experience from initial contact through to driving away. Stuart Ryman was very knowledgeable about the car and the videos he provided were really helpful. Stephen Thurman in finance was excellent too.
Very friendly atmosphere,staff ,salesmen,no pressure ,a very well presented showroom.We've been dealing with BMW now for about 20 years and will carry on doing so.
First class service in all areas.
Very Happy, however the process with the original business manager (james Burland) was a nightmare, he didnt follow anything up. I never received a welcome package or any further information upon my first visit.
The service was fantastic from the first time i walked in to when i left with my new car. Loved the email communication the personal videos were great. The sales person matt green was fantastic
I wasn't pressurised at all to make a decision and I was allowed to come to a decision on my own. I arrived at the dealership not intending to buy a new car but was given all the costs compareing new and nearly new and how Bmw fin made purchase cheap
Customer service was awesome, and the people taking care of my order were always courteous while updating me every step of the way up until collection :)
I received exceptional service from the entire team, time was taken to explain my options for purchasing the car of my choice, no pressure was applied at any stage. Even after I received the car I was given courtesy call. Very impressed!
Same experience as my previous purchase. Well looked after, process clearly explained (if a little long!).
Absolutely brilliant service from start to finish no pressure from sale man, all purchase options fully explained, assured all the time of best options available for me.
Richard the sales guy we dealt with was excellent, he was genuine and really helpful! Myself and my partner Lauren dealt as though for once the sales team were in our side and genuinely wanted to help us find the car for us. From The word go amazing!
I gave the answer because I was given excellent service from a competent , polite and professional sales man this is my second vehicle I have purchased from this sales man. Providing the X3 lives up to expectations I will purchase my next vehicle.
John Ledwold was absolutely brilliant from start to finish, I cannot speak highly enough of him- thanks John!!!
Service from Ashley Baldry was efficient & informative but not pushy - excellent
Extremely easy and professional service from ordering to receiving my new car.
Fantastic ShowroomFriendly and experienced sales staff
One short of 'Completely' as NO follow up call by sales to verify my satisfaction yet I was told I would receive a call.
The gentleman who sold me my BMW was not pushy and came across as been honest, this made me feel comfortable and I believe we agreed a fair deal for the car. He was very knowledgeable when showing me how everything in the car works.
Peter was wonderful ... very kind and friendly. Nothing was too much trouble. He answered all my questions. He truly went the extra mile to ensure a perfect customer experience. He is to be highly recommended as a valuable member of the team.
Everything was made soo easy and simple
Kept up to date through the purchase, videos made to help with colour choice and when car first arrived a great touch.
1st rate and personalised customer service
Excellent customer service received by John Ledwold.
Much better service than other dealers we have used
Having bought three cars in the last four years I've got to know the staff at Sandal Wakefield. It's like going to see old friends.
Exactly what I would expect from Sandal BMW
the sales team were first class Adam Clarke and Stuart Ryman
Right balance of professional, local and personal service. Felt listened to & delivered on their promises.
I was pleased with the way John handled, I would recommend my family and family friends to go and see John at BMW if they are looking for new or used car, I am very happy with my car the service. I like to thank John for everything. Gurjit Gill
Professional company run by professional people very enjoyable experience.
John Ledwold was a pleasure to do business with. Considerate, informative and intuitive. He put my faith back in BMW.
From start to finish we were given very good service regularly being kept up to date with the cars progress.
Staff were pleasant had good knowledge of the brand and my requirements ,demonstrated engine and cars i was intrested in answered all my questions 100%
Stuart provided great service. Got more from visit than expected.
All dealt with in professional manner, all queries dealt with quickly, minor niggle at delivery dealt with promptly