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Contact made by the garage during the whole process
All went as planned
Always very impressed where staff are the staff are very helpful and courteous.
Very professional in all aspects.
Dropped car off, picked up later, all done, no problems
Completed on time
All completed in good time with luxury of a loan car
Work completed by specified time . Polite and friendly service from all staff
It was fine
Feel confident in there expertise
Same as above
Everything from start to finish was second to none
Job completed as asked, little disappointed not to receive video footage of the car inspection as I have at Stratstone Doncaster
Excellent personal service.
all jobs have been promptly and car returned clean and shiny.
I was disappointed that I had a software problem so soon after purchasing a new car
They were efficient and they did everything they said they would
Could not fault the attention given and the quality of service- even looked as if it had been valeted when I drove home
Excellent facilities in waiting area.
I thought i would get a courtesy car but one was not available. Would have been full marks.
Had a leaking roof fixed... 4 series. When I picked it up there were sealant of some sort on the paintwork and not cleaned off properly
Fast and friendly service, office to work and a coffee machine.
They acted responsibly - Huddersfield Sandal did not.
I had an issue with a courtesy car that was entirely my doing and the team at sandal where great sorting it out.
Service was great. Completed work on time.
Good service and fixed prices are good.
Used pick up service, however was disappointed that they left a car on my drive. If a car was available it would have been better to offer it as a courtesy car.
Excellent service apart from the delays in getting calls through to service dept
Staff pleasant, job completed on time and car clean on pick up
My car was collected and returned to my home address, I gave driver my service book which wasn't handed in or completed which now means I have to make unnecessary journey back to Sandal for it completing, otherwise very good service
I had to book my service on a Saturday because there is no free courtesy car provided - an insurance fee is charged. I'm not sure if this is BMW policy or Sandal, but in 20 years, no dealer has ever insisted I pay to use a car before, even at age 18.
The staff at sandal are always attentive and the service has been good. However a parking light was missed on my wife's car.
Everything was done to my satisfaction
Get told after mot that my back pads are running low and only have a "few" thousand miles left, yet the car computer says well over 10,000 left. I'd like to know how they measure 70% worn? Then I receive a text with special offer for pads!
Did everything I would expect of a BMW dealer.
Very professional honest
As stated above
Please see above.
Really friendly and very helpful
Communication was great
Nothing is too much trouble e.g. Even putting the oil in my engine
All I expected from a sale happened
Overall it was a good experience and the staff I dealt with were professional and friendly
None pressured sales environment and I was provided with good quality answers to any questions I asked
Car returned on time serviced and valeted
I was left feeling that something wasn't quite right.. Prior to the final warranty check and MOT and brake service I had been contacted by Huddersfield. Twice, firstly to book me in and then to try and do the same thing again! There is more but no ro
The work was dealt with professionally and efficiently and within the timings given
Perfect service yet again.
Only small problems but service as usual very good and problems solved
I have no problems with the actual service experience, however as a former Audi owner I am used to being offered a courtesy car whilst mine is under repair. I asked if a while you wait service was possible instead but was told that it wasn't.
Good service by the person who looked after me. However had to buy 2 tyres instead of planned one. This was necessary but I feel your price is expensive
I had to book mu car in for a service, unlike last time where it was all arranged by Sandal. When I arrived I had to wait about a half hour before I saw anyone to hand my keys over and pick up the loan car. Otherwise the rest of the service was 100%.
Nice coffee while they sorted me a car out .No problem.
Everything that required attention was undertaken
Work took longer than expected - 2 days - but staff constantly updated me on progress and estimated completion time which helped me plan.
Agreed work undertaken in reasonable time.
On arrival at 8.20 am to collect courtesy vehicle my wife was kept waiting too long. She did make it clear she had to leave very quickly as she had client's meeting her at 9.00 am for hair appointments. Didn't get car until an hour later at 9.15 a.m.
On time. Pleasant surroundings
No Hasell service polite and advised us on what to do next.
I only wanted a couple of number plate screw covers (mine had been stolen!) and they popped them in an envelope and left them at reception (it's on the way home for me so no bother).
A quick turnaround on my wheel swap from winter to summer rims and tyres after an hour waiting my car finally left Sandal BMW to go off site. Eventually my car was ready and cleaned, rinsed not even dried, over 2hrs. Stud thredded on F/N/S rim.
Two days after service the coolant warning light came on. The technician had failed to tighten the cap on the cooling system and coolant was escaping. I also expected a call between 3&4 to say the car was ready but I had to call at 4.15.
Very good experience
I booked a courtesy car whin I booked in my car and then confirmed at the end of the conversation that it was booked. When I brought my car in for its service there was no record of me booking the courtesy car on the system.
We were looked after from the moment we stepped in the door
I found Matthew Summersgill to be very friendly, helpful and professional.
The service was undertaken on time as requested but after returning home I descovered that the service record document had not bee completed and delar stamped, this resulted in phone calls and a failry long return journey to the dealership.
Always very helpful and obliging
Almost 'completely' but I never got a follow up call to see how I was finding my car, see if I had any issues or feedback.
The service and mot were done at the same time and the car was returned cleaned. Staff as usual were friendly and helpful.
Was originally told the car would be ready at 11 but had to wait until 12.30 as someone forgot to tell the service staff. Therefore car wasn't cleaned as couldn't wait any longer.
The problem I had with my DAB stereo was finally fixed.
Issue not fully resolved.
Great customer care and excellent service
Car not totally clean afterwards- soapy deposit on the drivers window
excellent pick up and delivery service post MOT and service. Very helpful
I booked my car for a 9am slot only to be told 3 hours later that it was between 9-5. My wife and I waited 5 hours in all. I had definitely been told a 9am slot when I rang and booked.
Always kept informed at every stage of the service
Vehicle check which clearly says on your site what's included was not carried out (Test Drive - Check for road safety, including brakes, steering, shock absorbers and gearbox.) Car washed and left in bad contrition that I took it in.
Service as always 1st class.NB. BMW Financial Services leave a lot to be desired and would not warrant 1 star. Abysmal service
Everything carried out satisfactory and the quality of the valet was exceptional.
After servicing the car it was washed. Due to the fact that it was raining it wasn't until 2 days later that I discovered the car was covered in swirl marks.Obviously it had been washed with a dirty fibre cloth.Totally ruining the expensive finish.
Easy to deal with
quick, efficient, friendly, familiar.
See answer below. Not happy with the service from the mechanics, service manager who said the faults on my car which were originally found under warranty, now cant be fixed as its out of warranty. This should have been rectified.
I have a good relationship with Sandal BMW in Wakefield, who always provide me with professional, good service. This is particularly true of Stuart Ryman in sales, who never fails to deliver and is very honest and straightforward to deal with.
So far I've bought 28 cars and this was my best buying experience thanks to Stuart Ryman.
All the staff are so welcoming and nothing is too much trouble
It was really extremely satisfactory feeling.
John Ledwold was very helpful and kept us informed throughout the purchase. It was helpful to have the car delivered and he gave very clear information at the handover.
Stuart Ryman was the salesperson who sold the car to me. He has also sold me my other cars. He is always helpful, courteous and honest, answering any queries & finding out answers if he doesn't know the answers. We have utmost faith in his judgement.
From initial inquiry to delivery and handover of our car,Sales Executive John Ledwold was totally professional, knowledgeable and kept us informed about the progress of the vehicle. It was a pleasure to deal with him again.
As above plus did a great deal for me. John ledwold was great at keeping in touch and following up.
Very Satisfied with all the staff at Sandal BMW from the receptionists through to the sales team. I was made to feel welcome at all times and was treated with courtesy throughout my many visits to Sandal BMW
The part exchange and transfer of the old to new car was handled extremely well, I was given support in ensuring I had all the information required in advance to complete insurance and on the day was given a full overview of the new cars functions.
The warmth and friendly service we received throughout our dealings with BMW at Wakefield was outstanding. Mr Richard Whaling made us very welcome, he was informative and knowledgable without being pushy and overbearing, keeping us well in the loop.
The sales process was straightforward & simple. Upon collection of the vehicle the car which had been purchased from the showroom model we found that the vehicle didn't appear to have been thoroughly cleaned & dusted out as we would have expected.
I have dealt with Stewart Ryeman before and found him polite and extremely knowledgeable about all aspects of the cars . It is always a pleasure to do business with Stewart
Service was all as promised and required
I had my 1 year old daughter with me through the hole buying process, Jamie was very understanding, patient and helpful through it all.
A pleasure to do business with, all information given and very customer friendly.
Great, communicated well throughout and were very helpful. I was well looked after during the handover. All staff very professional and friendly.
Great Service by all the staff...
There was nothing else I could have asked for. It was a very positive experience and the team were very accommodating
Great experience from initial contact through to driving away. Stuart Ryman was very knowledgeable about the car and the videos he provided were really helpful. Stephen Thurman in finance was excellent too.
Very friendly atmosphere,staff ,salesmen,no pressure ,a very well presented showroom.We've been dealing with BMW now for about 20 years and will carry on doing so.
Very Happy, however the process with the original business manager (james Burland) was a nightmare, he didnt follow anything up. I never received a welcome package or any further information upon my first visit.
First class service in all areas.
The service was fantastic from the first time i walked in to when i left with my new car. Loved the email communication the personal videos were great. The sales person matt green was fantastic
I wasn't pressurised at all to make a decision and I was allowed to come to a decision on my own. I arrived at the dealership not intending to buy a new car but was given all the costs compareing new and nearly new and how Bmw fin made purchase cheap
Customer service was awesome, and the people taking care of my order were always courteous while updating me every step of the way up until collection :)
I received exceptional service from the entire team, time was taken to explain my options for purchasing the car of my choice, no pressure was applied at any stage. Even after I received the car I was given courtesy call. Very impressed!