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Very expensive service for a car that is less than 2 years of age. £250+ in total. Car had a wash and a valet that looked like my effort when I get bored half way through, alloys still dirty, mats done and that's about it. might as well take local
Prompt service and back in good timw
The attitude of the staff member was poor
Welcomed on arrival and sat in comfortable surroundings.Offered drinks while we waited which wasn't too long await as it transpired.
Total disregard to customer complaint about noisy carScratches/ dent on car body above rear tyre(passenger side)light scratch on bonetReturned car with dirty foot marks on a clean mat of driver
The service was completed in a timely manner
All jobs done to my satisfactiom
I discovered on getting home from garage the internal boot cover had been broken. Two return trips later this was rectified FOC but without compensation. A week later I tried to retract the roof which stuck and found 2 screws & a spanner in the boot!
Car was serviced on time and all matters resolved
Wait was a bit longer than anticipated
I waited 9 months for the software upgrade to prevent my car's tailgate opening on its own. When Sandal got the software it was downloaded expeditiously and courteously.
Both Jamie & Stephen made it a seemless process.
Did what they were paid to do, at the agreed cost, on time
Rating may seem harsh as work done satisfactorily. But felt like service rep wanted to get rid of me ASAP and didnt seem to care about my concerns. He was very abrupt and didn't explain himself well when I raised some possible warranty work.
Overall the service went well, gave the score as fairly satisfied as when I got home noticed that the front passenger seat was dirty, quite dirty as if somebody had sat in it with overalls on. It can off with a good wipe.Just a bit disappointing.
Service, welcome, efficiency superb
Always pleasure to deal with
The work was carried out at the arranged time, and at the advertised price.
Collection of car at appointment time, completed service within time given and car presented clean. Service fully explained.
my car was Mot'd and the brake fluid changed (part of a service plan I had taken out when I bought the car) - all without problem. I was loaned a curtesy car while mine was in the workshop and my car was handed back clean
The work was for a second attempt at fixing a warranty issue (water collecting in the rear light clusters). I've not had a complete explanation but I do have a lot of confidence that it's fixed. The loan car could have done with a wash.
After having window motor fitted at the end of September maybe opening window twice since once when repaired in yard and the other time when wife pressed button and the window completely fell down i think it is appalling that i had to pay £370.
Sandal never disappoints on friendly efficient service
The work carried out was fine but a couple of issues mean that the service was nowhere near 5*
Very professional service
Outstanding service and attention to detail, explanations on all aspects of service and requirements were forthcoming.
Very well looked after by the reception and service staff I dealt with during my visit.
Personnel extremely professional and good service from start to finish.
all was done as required on time and to the price agreed
very professional attitude. honest opinion and very clean car at end of service
Very well treated.Comfortable coffee lounge
Great service as always.
No issues at all with the staff at sandal wakefield
excellent staff & customer service
Overall very satisfied with all area's of the customer experience, would have given 5 Star but when asked for a valet service for my vehicle was told this was unavailable due to staff shortages.
Service from staff was great and loan car was just what I needed.
The service advisor (Matt) was professional and approachable, and kept me updated regularly throughout the time I was booked in to collecting my car later that day. Also he arranged the use of a courtesy car whilst my car was off the road.
No issues whatsoever
Because we're always completely satisfied,the service received is excellent couldn't wish for more.
Staff and facilities were excellent.
Initially charged incorrectly, took two attempts to get the right bill. Asked for a phone call when car was ready to collect as Service and MOT 'wouldn't take all day' no call was received.
The service was carried out swiftly
The price was excessively high.
Excellent service, everything completed on time
Very friendly, fast and easy service.
It's always a good experience ,with no hiccups
They forgot to update my service book. I now have to make a special journey back to have this done.
Car still not fixed. Staff rude and very unhelpful.
Efficient and kept me upto date with progress
Everything went smoothly, work confirmed prior to finishing.
Great people to deal with, always professional
My expectations were to be greeted politely, the service details explained and to be kept up to date as the service was carried out. All this happened.
I received the car back with a warning light on the dashboard, which was not present when I handed it in.
Just rearly good service
Very efficient service. All staff very professional and knowledgeable.
I listed the items I wanted doing when booking the service, was told on arrival that there wasn't time to do the work. The tyre I paid £30, to refit for a rim leak still leaks and the lack of needed parts, meant I had to make a return trip of 50 mile
excellent service competitive price completed on time and car washed and valeted,Also service fully explained on work carried out,Thankyou
I was left waiting in reception for quite a while, when collecting the car.
The cost was very high and also my display now reads that the next service is due in 8,000 miles times surely this is not correct?
Friendly and polite staff. Broke the steroetype for me. When the car first went in, a warning message advising i needed parking lights fitted. On inspection, these werent required. Many garages would have changed them and charged anyway. Thank you!
Car dropped in for a service and alloy repair on Tuesday. By Friday we had heard nothing so I called the garage and was told it was ready to collect. The oil service was £251 on a 3 series with 15,000 miles which I think is expensive.
I have been a BMW sandal customer for years ,and never had any reasons not to be very satisfied .
As usual staff were polite, friendly and helpful and the job was finished on time as arranged.
I was given a prompt booking, and the service and customer attention I received was excellent.
Very helpful and pleasant staff
Courtesy and friendliness
Everything happened as expected in an efficient and smooth manner.Your service manager and reception staff were very helpful
Very efficient - no delays. Excellent
No issues at all - nothing to find fault with whatsoever
Car picked up and returned clean and serviced
Prompt and informative attention, and courteous and friendly staff.
No problems at all. Courtesy car available without delay. Efficient receptionand very polite gentleman who handled the servicing of my car.
forgot to stamp the service record book
Job booked at short notice. Work completed on time and car returned at the time promised.
WORK WAS CARRIED OUT METICULOUSLY.EVERY ATTENTION GIVEN TO DETAILS AND CAR DELIVERED IN PERFECT CONDITION.I AM HAPPY.
No followup on previous service visit. I was waiting for a call to replace a faulty door lock. I rang to get a quote for a tyre and enquired while I was on the phone about the lock. At that time i was told it was in stock.
Always friendly, fast & efficient
Really pleased with service from start to finish! Thanks Melissa
The MOT was completed in the time scale we agreed
BMW garage at Wakefield is very good at time keeping , collect the car from home for servicing, staff politeness , doing good service & cleaning the car, etc.
Everything done and ready early.
Job completed on time and no issues.
Work done as specified & vehicle returned cleaned.
Completed job as required and cleaned car thoroughly as always
I had to keep ringing as your agent on numerous occasions daid he would ring back and never did
Prompt attention and car ready at agreed time.
All went well and no problems with the service we received
Very accommodating and efficient
The work was carried out very well, but I was disappointed that I had to go through a negative experience with my car and hadn't been told that there was a potential upgrade required.
efficient as always
My car was ready earlier than what we thought it would be, the car was washed and vacuumed. All staff polite and helpful, waiting area welcoming good selection of drinks
Pleasant environment, helpful personnel, good coffee
I cannot criticise the service at Sandal generally but I am disappointed that the faults on my car have not been identified and what the recommendation course of action going forward is.I have not received a follow up call which I would have expected
The bodywork was damaged whilst the vehicle was in your possession
Work was a simple tyre replacement which was done quickly and without fuss.
Speedy efficient professional service
warranty issue resolved
Prompt and excellent service with courtesy car and complete resolution of small problem.
One of reception staff sat using computer when I got that there. other was on phone. One on computer sat using that. Had to wait for other to finish on phone to get any attention.Asked service staff to look at rattle from parcel shelf. Nothing done
Much better service than other dealers we have used
Exactly what I would expect from Sandal BMW
Having bought three cars in the last four years I've got to know the staff at Sandal Wakefield. It's like going to see old friends.
Excellent customer service received by John Ledwold.
Right balance of professional, local and personal service. Felt listened to & delivered on their promises.
the sales team were first class Adam Clarke and Stuart Ryman
I was pleased with the way John handled, I would recommend my family and family friends to go and see John at BMW if they are looking for new or used car, I am very happy with my car the service. I like to thank John for everything. Gurjit Gill
Professional company run by professional people very enjoyable experience.
John Ledwold was a pleasure to do business with. Considerate, informative and intuitive. He put my faith back in BMW.
From start to finish we were given very good service regularly being kept up to date with the cars progress.
Staff were pleasant had good knowledge of the brand and my requirements ,demonstrated engine and cars i was intrested in answered all my questions 100%
Stuart provided great service. Got more from visit than expected.
All dealt with in professional manner, all queries dealt with quickly, minor niggle at delivery dealt with promptly
I was very satisfied however the dealer made a slight mistake with the online documents (chassis no) and I had to return later in the day to go through part of the process again. Gave me an excuse to drive the new car.
Excellent customer service, I felt very comfortable in the company of Richard Whaling he listened to what I wanted in choosing a car. I had a enjoyable test drive. When I collected my car he explained all the features so I felt confident to drive it.
Every member of staff was friendly and helpful. All options were explained clearly to me so I could choose the right car and finance for me.
Ashley was very helpful & friendly. We changed the order several times, had lots of questions and this never phased him! He was a pleasure to deal with.
Great service from start to finish.
My car was waiting in a display area, I saw this instantly when I arrived at the showroom. Complementary refreshments for me and my parents.
Professional help and guidance was given on all aspects of purchase and driving the new vehicle.
Excellent service. No pressure. Every step thoroughly explained. Great staff.
Whole experience Straight forwardNo messing about
Great service,and very knowledgable.
The whole process was seamless. I was kept well informed throughout and it was made a pleasant an experience as it could have been
As always the centre is customer facing
Fantastic friendly and knowledgeable service that fulfilled my needs both in terms of the vehicle I eventually choose and finance packages available.
Excellent service. Friendly and professional. Knowledgeable.
Because if the efforts of the salesman, John Ledwold.